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“Good hotel, good pub” 4 of 5 bubbles
Review of Premier Inn Stockton-On-Tees West Hotel

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Premier Inn Stockton-On-Tees West Hotel
Certificate of Excellence
Australia
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good hotel, good pub”
4 of 5 bubbles Reviewed July 25, 2011

You know what to expect from Premier Inn - clean, good sized room and en-suite with tea and coffe making facilities at the right price. This hotel is no exception.
Efficient reception, anxious to be informed if we had any problems. We had none.
The attached pub/restaurant serves good pub food at reasonable prices - it was noticeable that a lot of locals were dining there. The bar staff were particularly friendly and efficient.
Recommended.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank JVR057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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343 reviews from our community

Traveler rating
    164
    128
    36
    8
    7
See reviews for
106
99
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71
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Any
English first
Stockton
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 4, 2011

rooms are very nice, staff are helpful and friendly. internet was extra, but it was fast and reliable.

  • Stayed June 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Anne26_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England, United Kingdom
Level Contributor
196 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
3 of 5 bubbles Reviewed September 13, 2010

You generally can't go wrong with premier inn for a clean and comfortable night and this was no exception. Only complaint was room overlooking car park and we were on the ground floor which meant we were disturbed by car doors slamming late at night and early morning. The restaurant is another thing all together, food dreadful and service is worse! I completed their online feedback form over a month ago and no one had the courtesy to contact me even though I gave very detailed feedback! Avoid the restaurant and drive over to Teeside Park (less than 5 minutes by car on opposite side of A19) where you can find other eateries.

  • Stayed July 2010
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank superwrong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Notingham
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed January 12, 2010

Stayed here whilst on business. Room was excellent with large comfortable bed. The level of service is what I would normally expect of any 4* or 5* hotel - not one that is classified as a "budget" hotel. Food in the adjacent restaurant was excellent and the service similarly so. The staff could not have been more attentive and helpful. I will certainly be staying here when I am next working in the area.

  • Stayed January 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank businesstraveller56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Stockton-On-Tees West Hotel, responded to this review, January 18, 2010
It is great to hear of your positive experience with Premier Inn. It is so good to hear that your stay with us was a comfortable and that the service provided met your expectations. At Premier Inn we strive for excellence and are keen to learn from our guests reviews how we can achieve and maintain this. Your feedback regarding our team members is great to hear and your comments will be followed up by our Management Team at our hotel. Thank you again for your review we look forward to welcoming you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leigh-on-Sea, Essex
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed October 9, 2009

Basic room, spacious , warm and clean. The staff are exceptionally friendly. We were able to have breakfast very early on the day of the Gt North Run. We overslept the next morning and thought we had missed breakfast but the staff rallied round to feed us and feed us well. I have never known such customer care. We would definitely use this hotel again

  • Stayed September 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rosyglow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Stockton-On-Tees West Hotel, responded to this review, October 13, 2009
Thank you for your review.
At Premier Inn we pride ourselves on providing our guest with the best possible customer care and we are pleased that this along with our hotel and service ensured you had a comfortable stay with us.
We hope to welcome you to Premier Inn again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, Lancashire
Level Contributor
463 reviews
228 hotel reviews
common_n_hotel_reviews_1bd8 361 helpful votes
5 of 5 bubbles Reviewed August 16, 2009

Stayed here for 3 nights attending the Stockton Festival. Located on the Yarm Road. Situated about 30 minutes walk from the Town Centre although there is also a regular bus service that takes you directly to town.
All the rooms have been recently been refurbished. Usual Premier Inn standard - good size and comfortable king sized bed. The adjacent pub which serves breakfast had just been completely refurbished the week before our stay and contrary to earlier reports is now pristine.
The difference here which in our view warranted top marks was the excellent standard of service and friendliness. The breakfast staff in particular went out of their way to ensure you left the breakfast table on a full tank with the offer of a second breakfast being politely declined by ourselves!
Excellent value for money and would definately stay again.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank T-SGlobetrotters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
1 review
2 of 5 bubbles Reviewed June 8, 2009

I've been to other Premier Inns; generally they're great. This one isn't. It's a rebranded old travellodge I reckon, that reeked of pre ban cigarette smoke and had grim 1980s decor. Even the staff seemed depressed and dour.
Breakfast is in a Harvester style pub in an adjacent building and that's about as good as the rest of the stay. Incompetent and badly trained staff - plus you have to walk past the smokers to get in there. Oh and you couldn't get breakfast on a sunday til 9am.

On the plus side when I stayed in Premier Inn Bristol Cribbs Causeway my expectations were so low and the hotel and staff so good I nearly passed out with shock - we arrived late and they even offered to make hot chocolate for my children.

  • Stayed August 2008, traveled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank baddad01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Stockton-On-Tees West Hotel

Property: Premier Inn Stockton-On-Tees West Hotel
Address: Yarm Road | Cleveland, Stockton-on-Tees TS18 3RT, England
Location: United Kingdom > England > Stockton-on-Tees
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Stockton-on-Tees
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Stockton-On-Tees West Hotel 3*
Number of rooms: 68
Official Description (provided by the hotel):
Near Preston Hall and Park, with its 100 acres of beautiful public parkland on the banks of the Tees. ... more   less 
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