Don't get me wrong, everyone is very polite and lovely, however something let's this property down. The room was nice and clean, amd the property is mocely decorated, however I arrived at 930 pm to find only a room service of cold sandwiches is available,not what you want to hear after a 4 hour train journey. Breakfast service was a bit chaotic, polite but very unorganised, with half my table not cleaned from the previous person and as I got back to my room to get changed, room service came walking on at 745am to clean my room.
I think a good operations manager is required to raise the standards, as everybody wants to do well, they just don't seem to know how.
- Official Description (provided by the hotel):
- Originally the home of a shipping magnet in the 1800's, this beautiful old house has been tastefully extended to create the current hotel. With 55 bedrooms, a large leisure club, incorporating swimming pool, gym, dance studio to name but a few facilities, as well as 3 function rooms holding up to 120 people, this is a perfect venue for you to stay in when visiting the Teesside / Cleveland area. The Hotel has been refurbished in recent years to give it a more contemporary, modern feel, whilst still keeping & enhancing the original features of the building. Our Restaurant, J's at 636 offers a wide selection of dishes produced using only the best of local produce. Close to major local roads & rail links, and with ample free parking, we are easy to find. ... more less
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- Also Known As:
- Best Western Stockton On Tees