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“Disappointing, as everyone seems to try”

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Best Western Parkmore Hotel
London, United Kingdom
Level 4 Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Disappointing, as everyone seems to try”
Reviewed December 10, 2012

Don't get me wrong, everyone is very polite and lovely, however something let's this property down. The room was nice and clean, amd the property is mocely decorated, however I arrived at 930 pm to find only a room service of cold sandwiches is available,not what you want to hear after a 4 hour train journey. Breakfast service was a bit chaotic, polite but very unorganised, with half my table not cleaned from the previous person and as I got back to my room to get changed, room service came walking on at 745am to clean my room.

I think a good operations manager is required to raise the standards, as everybody wants to do well, they just don't seem to know how.

Room Tip: There is little choice in the area, and whilst this isn't a ad choice, it comes with no frills.
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  • Stayed December 2012, traveled on business
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Helpful?
Thank Troy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkmoreManagement, Owner at Best Western Parkmore Hotel, responded to this review, December 13, 2012
Thank you for your feedback. We are sorry that you were disappointed with your stay, but take your comments on board. We do have an excellent Operations Manager who has recently started with us, and she is working on improving standards in all areas of the Hotel.

I hope that when you come back in the future, you will see an improvement. If you are planning on arriving late next time, if you ring ahead, we can see about arranging a hot meal for you. Thanks you again for your constructive comments.
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465 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
Manchester, United Kingdom
1 review
Reviewed December 3, 2012

Nice when you walk in but decor tired all round, I was put in room that took some finding over the air con and what seemed like on the railway, not a good nights sleep. the room was average but over priced, bathroom scruffy ideal location for a short stay. Still waiting for a reply to my complaint to the duty manager. Not value for money if don't use the pool and jim etc otherwise ok

Room Tip: away from the train lines
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank steve w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkmoreManagement, Manager at Best Western Parkmore Hotel, responded to this review, December 11, 2012
Thank you for your feedback. We are sorry that you felt you were not satisfied with your room. Had you made your feelings known to the Reception staff during your stay they would have endeavored to move you to an alternative room. I was under the impression that your complaint was dealt with at check out, but will look into the matter further.
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Travelers are raving about these Stockton-on-Tees hotels

Dorset, Vermont
2 reviews
Reviewed December 1, 2012

Had doubts but they were squashed at check in. Patricia the receptionist was 'everywhere' to help us. Room was clean, very warm & good. Restaurant service - I have seen better but food fantastic. Leisure facilties great (staff sat chatting all the time career habit seen that before). We will be back.

Room Tip: Pay for an upgrade. Take your own towel for leisure club.
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacqi J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkmoreManagement, Owner at Best Western Parkmore Hotel, responded to this review, December 3, 2012
Thank you for your kind comments.

We are pleased that you enjoyed your stay with us, and your feedback is much appreciated. We hope we will be able to welcome you back to the Hotel again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 1, 2012 via mobile

Stayed here three years ago, just been took over then. Updating in progress back then..... Get it finished, it's been 3 years! Staff brill, food brill, do yourself a favour, spend the cash where needed ( rip the rooms out, bring them up to 2012 ) move the air con fans! Close the place, do the work, make it five star! You have a cracking team, do them the justice! Ps, where is the Geordie night porter, what a hoot. Spend the money and we will be back

  • Stayed November 2012
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank TLCmovez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkmoreManagement, Owner at Best Western Parkmore Hotel, responded to this review, December 3, 2012
Thank you for your comments. We're glad you like the Hotel, especially the staff and the food - we have a great team, and we are very proud of them!

With the recent economic climate it has been difficult for us to get on with our refurbishment programme as quickly as as we would like, but I can assure you we will get there!! Next time you are back with us again I hope you will see the changes. Not all of the recent improvements have been front of house - for everyone to see, some are behind the scenes - but essential for the operation of the Hotel!

Thank you again for your comments & we hope to see you again soon.
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Manchester, United Kingdom
Level 5 Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 27, 2012

To celebrate my mother's birthday I arranged to have a family meal at the Parkmore hotel. As my siblings were arriving from Europe and various parts of Britain we required hotel rooms and a private room that could seat 20 people. From the moment I emailed as to enquire whether this was possible I was impressed with the speed of response and the level of professionalism and care. a big thank you to Patricia and Rebecca. On the day we were greeted by Kathryn and made to feel that nothing was too much trouble. The food was lovely and the room was immaculate and laid out beautifully. The value of the meal was outstanding.
Everyone had a fantastic time and it was a very special day for Mum. Some of us stayed in the hotel overnight and enjoyed the facilities.
Both myself and sister had our wedding breakfasts at the Parkmore (25 and 15 years ago) and the standard and style were as great as remembered.
when we meet up again we all agreed that The Parkmore is the hassle free, value for money and relaxed environment we will go for again. Four generations were represented and all had a fabulous time.

  • Stayed November 2012, traveled with family
    • Value
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Helpful?
Thank Catherineelizabeth2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkmoreManagement, Owner at Best Western Parkmore Hotel, responded to this review, November 29, 2012
Thank you very much for your kind words. We are so pleased that you, your family, and especially your Mother enjoyed the birthday celebration meal at the Hotel. We pride ourselves on our staff and our food and it is always nice for us, and our staff to hear back that all their hard work is appreciated so much.

We hope we will be seeing you back at the Hotel for another celebration or get together in the near future.
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Scotland
Level 6 Contributor
217 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed October 21, 2012

Stayed here with my wife on a business trip and found myself getting upgraded to a suite. Very comfortable and clean room. Bar food was tasty and reasonably quickly served despite being very busy. Staff were friendy and efficient. I have stayed here before and would do so again.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank TheGoodShag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkmoreManagement, Owner at Best Western Parkmore Hotel, responded to this review, October 24, 2012
Thank you for your kind words. We are pleased you enjoyed your stay & appreciated the upgrade - we aim to please!! We look forward to hopefully seeing you again in the near future.
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Chesterfield, United Kingdom
Level 2 Contributor
7 reviews
Reviewed October 17, 2012

Courteous and efficient staff are the best asset this hotel has. Rooms are comfortable and what you would expect from this chain so no complaints. A good base for touring the area or on business as M'boro, Stockton and York are within half an hour.
We had dinner at the hotel which was reasonably priced and although there was nothing to complain about in terms of choice, portions or service, there was no "wow" factor. Don't get me wrong, it was competently cooked but I'd prefer more flamboyance in the in the use of ingredients rather than the crockery it was presented on.
Breakfast was great, wide choice of cereals and cold buffet and the cooked breakfast was done freshly for every guest, rather than trays under the heat lamps that we see so often in other hotels.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vernon s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkmoreManagement, Owner at Best Western Parkmore Hotel, responded to this review, October 24, 2012
Thank you very much for your feedback, we are glad to hear you enjoyed your stay with us. Hopefully if you stay with us again on the near future you will see more of a "wow" factor with the food. We appreciate your kind words regarding the staff - we pride ourselves on our friendly & welcoming staff, they are a great asset!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Parkmore Hotel

Property: Best Western Parkmore Hotel
Address: 636 Yarm Road, Stockton-on-Tees TS16 ODH, England
Location: United Kingdom > England > Stockton-on-Tees
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Stockton-on-Tees
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Best Western Parkmore Hotel 3.5*
Number of rooms: 55
Official Description (provided by the hotel):
Originally the home of a shipping magnet in the 1800's, this beautiful old house has been tastefully extended to create the current hotel. With 55 bedrooms, a large leisure club, incorporating swimming pool, gym, dance studio to name but a few facilities, as well as 3 function rooms holding up to 120 people, this is a perfect venue for you to stay in when visiting the Teesside / Cleveland area. The Hotel has been refurbished in recent years to give it a more contemporary, modern feel, whilst still keeping & enhancing the original features of the building. Our Restaurant, J's at 636 offers a wide selection of dishes produced using only the best of local produce. Close to major local roads & rail links, and with ample free parking, we are easy to find. ... more   less 
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Also Known As:
Best Western Stockton On Tees

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