Booked this hotel very much in a hurry and at the last moment and it was only after going on to Trip Advisor and reading the reports that I thought 'oh dear'
We arrived at the hotel to be given a room very much at the back and beyond of the hotel though many corridors. I thought the hotel had said in Trip Advisor if you are not satisfied with your room then ask for it to be changed. This we did and the only redeeming feature of this room was that there was not the walk to get to it. The room was supposedly 'refurbished'. Well if anyone had done such shocking and awful 'refurbishment' on my house I would have very quickly have gone either to Trading Standards or taken the company to court for the contravening the Trade Descriptions Act. The work was poorly done. The bathroom (room 119) had the most awful tiling. The towel rail was joined to the wall with a chunk of wood. The mastic around the tiles and the tiles were dirty. The carpets did not quite meet the walls and work of making a wardrobe was amateurish to put it bluntly.
The beds had bed spreads which appear to be used from one guest to the other. Normally you expect duvets and duvet covers which are changed with each guest.
The state of the Leisure Centre did not match up to the photographs on the web site and it too is in serious need of some work. Again here very amateurish work and work not completed.
When we arrived we asked the young receptionist about dinner. She said you would be better to book as I am sure the restaurant will be busy. This we did and to our surprise when we arrived in the restaurant we were the only two in the entire restaurant. When the food did come after a lengthy wait my steak was cold and extremely tough and even when the waitress asked us how our meal was we said it was fine as we were losing the will to live with all the delay and obvious lies about the number booked for that evening.
The night got even better. About 2 pm there was what appeared to be a party in the room next to ours. The noise was very loud and I even thought it was guests outside. This racket went on until 4 pm and during all of this time it was impossible to sleep. This added to my thoughts on the bed covers did not make for a restful night.
Just before we checked out I spoke to the one the staff and mentioned the noise and I was told 'oh that would be ....... he has just been on the X Factor. So according to this logic you can make whatever noise you feel like and other guests are expected to have their sleep disturbed for two hours and it is fine.
We were told breakfast was at 6.30 am. We arrived at the restaurant at 6.35 to be told that breakfast did not start until 6.45. Maybe somebody should have some training with their staff on joined up thinking. The buffet again left a lot to be desired. No semi skimmed milk and pitiful slithers of cheese which were dried out. The Danish pastries were obviously not fresh and looked positively dried out as well. The coffee was served in a very small pot and no mention of what type of coffee you would require was asked.
To be fair the staff that we met were friendly and helpful and even the young receptionist who was on duty at 9 pm was back the next morning working at 7 am so I feel the problems lie with the management and some serious staff training is required as well as not looking at the refurbished rooms through rose coloured spectacles and seeing the work as it really has been done.
I have experience of another three star Best Western Hotel in Edinburgh and I can assure you the standards there are very different from those we experienced at the Parkmore Hotel.
- Official Description (provided by the hotel):
- Originally the home of a shipping magnet in the 1800's, this beautiful old house has been tastefully extended to create the current hotel. With 55 bedrooms, a large leisure club, incorporating swimming pool, gym, dance studio to name but a few facilities, as well as 3 function rooms holding up to 120 people, this is a perfect venue for you to stay in when visiting the Teesside / Cleveland area. The Hotel has been refurbished in recent years to give it a more contemporary, modern feel, whilst still keeping & enhancing the original features of the building. Our Restaurant, J's at 636 offers a wide selection of dishes produced using only the best of local produce. Close to major local roads & rail links, and with ample free parking, we are easy to find. ... more less
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- Also Known As:
- Best Western Stockton On Tees