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Best Western Plus Stoke-On-Trent Moat House
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Reviews (1,588)
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963 - 968 of 1,588 reviews
Reviewed June 6, 2014

The hotel was what you'd expect from a 4* venue. Nice and clean, with friendly, helpful staff. Shame the same couldn't be said for some of the other guests who once mixed with alcohol couldn't keep their voices down in the early hours and children left in a bedroom unsupervised until nearly midnight. 2 out of 3 of our nights were disturbed by shouting / squealing / loud laughter late in the night and/or early hours of the morning tip 3am. Beds were comfortable though.

  • Stayed: May 2014, traveled with family
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Review collected in partnership with Best Western GB
Thank 439carynb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James M, Guest Relations Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this reviewResponded June 8, 2014

Dear 439carynb,

Many thanks for your review after your departure from our hotel.

I am pleased to read overall you had an enjoyable stay and that the beds were comfortable. I am sorry that you were disturbed by others guests, we do complete 5 floor walks each night to tyr and prevent comments like this. However, on this occasion we didn't manage to solve this for which I apollogies.

We hope that you would return to us should your travels bring you to Stoke On Trent again.

Kind Regards

James Machin
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2014

This hotel was fine, convenient for town. The breakfast was good and the rooms were roomy. There was free wifi for guests but we were not told this at check-in and I paid extra for it. The pool was too crowded so myself and the children only stayed about 15 minutes. I would recommend it.

  • Stayed: July 2013, traveled with family
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Thank mini_moi75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2014

Hotel was absolutely great, staff were mostly friendly and helpful. Did have one issue with only being able to access a carvery menu only. Veg was not cooked and manager was dismissive. But apart from that one blip, the hotel was brilliant. The amenities are fantastic. Definitely my wife and I will stay again.

  • Stayed: May 2014, traveled as a couple
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Review collected in partnership with Best Western GB
Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2014

Fantastic hotel, ideally located for Alton Towers. The children were made to feel very welcome and were able to use the pool whenever we wanted to. The bunk beds went down well too. We had a lovely meal in the restaurant and breakfast was plentiful and delicious. All the staff were very helpful and polite, would definitely return.

  • Stayed: May 2014, traveled with family
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Thank KNJ1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James M, Guest Relations Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this reviewResponded June 3, 2014

Dear KNJ1971,

Many thanks for your 5* review after your stay with us.

It's great to hear that you and your family had a "fab stay" and that the kids enjoyed the bunk beds.

We hope that we can welcome you back in the near future.

Kind Regards

James Machin
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2014

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
James M, Guest Relations Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this reviewResponded June 3, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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