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“First class and excellent value”

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Best Western Plus Stoke-On-Trent Moat House
Ranked #5 of 12 Hotels in Stoke-on-Trent
Reviewed November 14, 2013

We stayed here for 3 nights on a B&B basis, taking advantage of an Autumn Break offer which gave us the extra space of a family room for less than £50 a night - all of which proved to be excellent value for money.

The location is ideal - close to the A500 and A53 but far enough away not to be troubled by traffic noise. The staff were helpful and friendly from start to finish - reception desk, housekeeping, breakfast team all wanted to make sure that we had no problems. The room was well maintained - comfortable bed, flat screen TV, tea/coffee making tray and free wi-fi throughout our stay. The bathroom also had everything we needed - deep full-size bath with quick fill and plenty of piping hot water.

The hot and cold buffet spread for breakfast offered a suitably wide choice, the coffee machines worked efficiently enough to avoid any queues and the toasters even managed to produce a fair representation of a standard slice of toast! We can't comment on the dinner service as we ate out every night.

There's a huge free car park and the two 10-person lifts never faltered, even when catering for a fairly large wedding party on each of our first two nights.

Delighted to be able to award full marks and happy to recommend to anyone looking to stay in the Stoke area - but check if there's a special offer available to make it really good value.

  • Stayed: November 2013, traveled as a couple
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1  Thank gvh67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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997 - 1,003 of 1,525 reviews

Reviewed November 10, 2013

  • Stayed: November 2013, traveled with friends
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Review collected in partnership with Best Western GB
Thank Emily H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 8, 2013

The check in was very smooth, the room was lovely, with bunk beds for the kids which was great, as they didn't have to share a sofa bed. We used the swimming pool which was nice (a bit cramped if a few people are in there). The breakfast in the morning was lovely, everything that you could ask for. Would definitely stay again.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Best Western GB
Thank Heidi E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2013

A very pleasant stay for nearly 2 weeks. The staff on reception and the restaurant / bar area were very friendly helpful and pleasant. I would definitely stay at this hotel again if in the area on business. Nice clean hotel. The friendly staff made the difference to my stay!

Room Tip: Rooms away from the lift area are quite.
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  • Stayed: November 2013, traveled on business
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Thank goslowambler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2013 via mobile

Great hotel, easy to find and excellent value for money. We had a deal that included two nights and evening meal on the first night which was superb. Used the pool etc too which was pleasant. Really enjoyed our stay and would definitely go again!

  • Stayed: September 2013
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1  Thank Wattsie70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2013

We used this hotel for a one night stay before a trip to Alton Towers. The location is perfect, only 30 mins from the park, and we paid extra to have an executive room. The hotel was busy with what appeared to be several corporate events, I can imagine it may have been noisy in the lower level rooms but the fourth floor was quiet and the added extras in the room made a nice touch. The bed is incredibly comfortable. I didn't notice any problems with checking in or out and both times it was very quick. There was a big queue for breakfast in the morning so we decided to go elsewhere, and we weren't there long enough to use the pool facilities so can't comment on either of these. All in all, an excellent stay and I'd use this hotel again if going to Alton Towers.

Stayed: October 2013, traveled as a couple
Thank itsybitsy85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2013

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank Ken R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Best Western Plus Stoke-On-Trent Moat House

Address: Etruria Hall | Festival Way, Stoke-on-Trent ST1 5BQ, England (Formerly Best Western Plus Stoke-On-Trent Hanley Moat House Hotel)
Location: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Stoke-on-Trent
Price Range: $65 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Stoke-On-Trent Moat House 4*
Number of rooms: 147
Official Description (provided by the hotel):
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more   less 
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Also Known As:
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
Stoke-On-Trent Best Western

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