We stayed here as a family for 4 nights October 2012 as part of a coach trip to Alton Towers. As the coach trip was very reasonably priced, i assumed the accommodation would be cheap and cheerful, but i was happily proved wrong.
This is a very large hotel with plenty of facilities on the outskirts of Stoke-On-Trent. We had a very pleasant stay and would be more than happy to visit again.
I was very pleased to have use of the leisure facilities, very helpful staff on the fitness desk. We used the pool 3 times at different times of the day and it was never too crowded
Ate at the bar one night. Food 'just ok' but also reasonably priced, so we were happy :)
The breakfast was fab, busy, as you would expect in such a large hotel, but we enjoyed what was laid on. We didn't see any issues with food plates not being topped up as others have written. There was a wedding one night of our stay (more on that later) , plus our coach trip, and there was always enough of everything for everyone :)
Our family room was quite large and very pleasant. We were on the fourth floor looking down at the front entrance way, but there was no traffic noise.
The hotel is situated near to quite a few retail park-type areas. We made use of this and got our packed lunches from Sainsburys, tescos and morrisons, all within a 10-15 min walk . We ate at pizza hut and frankie and bennies, just 5 mins walk from the front door of the hotel.
I notice a few other people have mentioned it, and we had issues as well. Check in and check out time is not great.
Yes, i was with a group of around 25 checking in, but we had pre-booked and prepaid and it should have only taken someone to have the gumption to leave room keys with guest names to be handed out. Standing in line with all your bags after a 5am start and a 6 hour coach trip is not much fun!
I was last to check out from our group (everyone else was on the bus, whoops!) and i was standing waiting with all my bags for well over 10 mins whilst the one receptionsist took call after call after call on the phone. I didn't have any charges, and the room was pre-paid, so i guess i could have just left the room key and walked away, but i like to do things properly, and i felt it would have been rude to just check the keycard without saying thanks for the stay.
There was a chap behind me who said all he wanted to do was ask about room rates but he blustered and moaned and gave up and walked away after waiting and waiting to be served.
My main memory from my stay is unfortunately something that could not really have been fixed by the hotel. There was a couple of 'do's' on over the weekend we stayed, including a wedding we mentioned earlier. This led to a great deal of noise at night time, which with a family, was not ideal. I am not complaining about a bit of a disco going on til 12.30am, i am talking about constant banging on doors, running up and down corridors, smoking in the corridor, at 3, 4, 5, 6am. Seriously stupid behaviour from other guests. I do know the hotel was almost at maximum capacity the weekend we were there, as another party on our coach asked to move rooms and was told there were no other rooms free, so i appreciate you can expect some noise when there are hundreds of guests, but it was every night over the weekend. I don't know if they have a problem with people attending the nightclubs as a non-guest acting up, but i did speak to the front desk on a number of occasions about the noise, and, the antics just went on night after night.
This was a shame, because we had a very comfortable room and if it had been quieter, we would have had a very relaxing stay.
Again, i appreciate, there is only so much the staff can do about noisy guests, and i don't know what the solution would have been, other than have each corridor manned to check that only guests who are in those rooms are using it. Maybe they need to close the nightclub or bars earlier to stop people from making their ways to their rooms at ridiculous hours of the morning? It was just a bit much to be going out to breakfast at 8am and finding a drunk girl lying outside your door crying. (on the sunday)
In summation, i really want to give the Best Western 4 stars, but with the noise issues and the lack of staffing at reception, it kind of left a bit of a bad taste in my mouth at the end
- Official Description (provided by the hotel):
- The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more less
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- Also Known As:
- Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
- Stoke-On-Trent Best Western