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Holiday Inn Express Stoke-on-Trent
Ranked #3 of 12 Hotels in Stoke-on-Trent
Certificate of Excellence
Reviewed September 30, 2013

Stayed here for one night with friends as was visiting Alton Towers. Easy to find with plenty of parking. Check in was straight forward and reception staff seemed friendly. Free Wi-Fi which was great. room spacious and spotlessly clean. excellent tv. only reason it's not a 5star review is because of no restaurant facilities, really think it could do with one. Even though there is a Harvester next door it seems really popular and there was over an hour wait for tables, so do think the hotel could do with one! Breakfast was nice, bit disappointed about the cooked breakfast choice, no bacon, tomatoes or mushrooms...it was still tasty though so it's possibly me just being picky! Check out was easy and all staff encountered were friendly and smiling. Would definitely stay again and would recommend to others.

  • Stayed: September 2013, traveled with friends
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Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this reviewResponded October 1, 2013

Thank you for taking your time to share your fantastic comments with us and give us valuable feedback.

We are a great choice when visiting Alton Towers and we hope you had a great time at the theme park.

We are currently reviewing our dining options, thank you for your feedback and apologise for any inconvenience caused.

It is also great to see you took advantage of our new free WIFI as we understand it is important for our guests to Stay Connected.

We look forward to welcoming you again soon.

Kelly
Deputy General Manager

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579 - 585 of 931 reviews

Reviewed September 24, 2013 via mobile

Stayed here for one night and would visit again.

Service was fast and pleasant, the hotel is clean and fairly quiet - the rooms were large and the TV and bed both good.

I was in an accessible bathroom so there was no bath and the shower wasn't that great.

Lack of onsite restaurant (and therefore no room service) is a shame but there is a harvester just across the way - food there is far from amazing but you know what you're getting!

  • Stayed: September 2013
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Thank Moos3h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this reviewResponded October 1, 2013

Thank you for taking your time to share your comments with us and give us valuable feedback.

I am delighted that you were impressed with the standard of your room and the service we offer as we aim to deliver the highest standards.

We are currently reviewing our dining options, thank you for your feedback and apologise for any inconvenience caused.

We look forward to welcoming you again soon.

Kelly
Deputy General Manager

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Reviewed September 22, 2013 via mobile

Stayed here after a friends wedding in Stoke. I grew up here so knew it was in a good location. Close to the major roads for ease, but couldn't hear it at night. Good breakfast, no bacon but I don't feel that matters. Excellent room, and they didn't mind us checking in at 2am! No noise from neighbors and great facilities.

  • Stayed: September 2013
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1  Thank ClaireV86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this reviewResponded October 1, 2013

Thank you for your feedback following your recent stay. We value all guest feedback and I am glad you enjoyed your stay with us!

We look forward to welcoming you back in the near future.

Kelly
Deputy General Manager

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Reviewed September 22, 2013 via mobile

We stayed here for 1 only night as we were going to alton towers the next day. The staff were very nice and helpfull , the rooms were excellent nice and clean, the double bed was very soft and comfortable but the sofa bed was very hard , my daughter slept on it and didnt get much sleep as she kept turning and was uncomfortable. Everything else was loveley the breakfast was nice and a lot better than i expected. Although would of been nice if there was bacon included aswell. I would definatly stay again as a couple but not if there was 3 or 4 of us because of the sofa bed.

  • Stayed: September 2013
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1  Thank brandyLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this reviewResponded October 1, 2013

Dear Guest,

Thank you for taking your time to share your feedback with us.

Our housekeepers take a lot of time and effort in preparing our guestrooms to meet the utmost possible standards. Thank you for your lovely comments, which I will communicate to the Housekeeping Manager.

We hope to welcome you back to our Hotel in the near future should you be visiting the area.

Kind Regards
Kelly
Deputy General Manager

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Reviewed September 22, 2013 via mobile

Room was clean and as expected. Reception staff were very helpful. Breakfast was ok, all the hot items looked really dried up so we passed on those. Handy location with the Harvester restaurant next door and Alton Towers only a short trip away. Stayed in a few budget hotels lately and service levels at this Holiday Inn was by far the best.

  • Stayed: September 2013
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1  Thank PurpleRonnieD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this reviewResponded October 1, 2013

Thank you for taking the time to review our hotel following your recent stay. I am delighted that you found the team nice and helpful as we aim to deliver the highest level of service to all our guests.

I apologise our complimentary breakfast did not meet your expectations during your stay. Thank you for your candid feedback. We are constantly reviewing our breakfast offerings to ensure all our guests have a great start to the day.

Once again, thank you for reviewing the Holiday Inn Express Stoke on Trent and we look forward to welcoming you again in the near future.

Kelly
Deputy General Manager

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Reviewed September 18, 2013

I stayed at this hotel with my girlfriend to celebrate our anniversary. We had picked this hotel as its location was close to alton towers.
When we arrived at the hotel we were greeted by a lovely young lady on the car park who was letting people through the barrier. We questioned why the barrier was down and it was to stop the football traffic parking on there car park as it was a match day. Parking wasn't a problem. When we went into the hotel to check our reservation, the receptionist Joni let us check in early. This was quite a shock as we'd had bad previous experiences at other hotel chains with early check in requests. Not only was she extremely friendly, professional and efficient she also gave us a free bottle of wine when we mentioned it was our anniversary! Fantastic touch! The room was a great size and very clean with a lovely 32inc tv that looked brand new! We had a minor issue with our room because the sofa bed was down but sian came straight upstairs and put it away for us!
The free breakfast the next morning was ok, limited options and quite busy but the staff did all they could to make everyone happy!

overall it was a fantastic stay and we will most defiantely be back next year!

  • Stayed: September 2013
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1  Thank sandyjeffers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this reviewResponded October 1, 2013

Thank you for taking your time to share your lovely comments with us and give us valuable feedback.
We are glad you enjoyed your stay with us and celebrated your anniversary here.
It is nice to hear you found Sian and Joni helpful during your stay. We pride ourselves in delivering the highest levels of customer service and we appreciate all of our guests. I will ensure I communicate your feedback to them.

We look forward to welcoming you again soon.

Kelly
Deputy General Manager

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Reviewed September 17, 2013

It's just like going home! Staff, service and comfort still superb. Even the bouncers have a chat on football days! Colin and his staff made our stay as good as ever. Don't get the comments re. breakfast; it's always good. See you in the Spring.

  • Stayed: September 2013, traveled with family
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Thank Five2wns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this reviewResponded September 18, 2013

Thank you for your lovely comments following your return visit. It's fantastic to hear when we have a happy repeat customer. It is also great to hear that Colin and the team made your stay! I will ensure I communicate your feedback.

We look forward to seeing you again in the near future.

Kind Regards
Kelly
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Stoke-on-Trent

Address: The Britannia Stadium Stanley Matthews Way | Trentham Lakes, Stoke-on-Trent ST4 4EG, England
Phone Number:
Location: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Stoke-on-Trent
Price Range: $63 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Stoke-on-Trent 3*
Number of rooms: 123
Official Description (provided by the hotel):
Receive a warm welcome at the modern Holiday Inn Express Stoke-on-Trent hotel, near junction 15 of the M6.The Holiday Inn Express hotel in Stoke-on-Trent is 4 miles outside Stoke city centre on the A50. Set in a convenient location in the Trentham Lakes Business Park, the hotel has plenty of free parking. Manchester Airport is 38 miles away, and Stoke's famous potteries are a 5-minute drive away. Treat your family to a day out at Trentham Estate, with its shopping centre, lush gardens and monkey forest. Family meals are on offer at the Harvester Restaurant opposite the Holiday Inn Express Stoke-on-Trent, and kids up to 18 can sleep for free on the sofa beds in our family rooms. Alton Towers theme park is 15 miles away. You can invite up to 35 colleagues to Holiday Inn Express Stoke-on-Trent's smart meeting room. Equipment includes an LCD projector and wireless Internet, which is available throughout the hotel. Relax in the comfortable Great Room lounge with a drink from our licensed bar or simply catch up on email with our free wireless Internet access. Join us on each morning of your stay to enjoy our complimentary breakfast; a delicious buffet featuring scrambled eggs, sausages, pastries, cereals and more. We look forward to welcoming you to our Holiday Inn Express hotel in Stoke. Rooms feature air conditioning, flatscreen TV and free Wi-Fi. ... more   less 
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Also Known As:
Holiday Inn Express Stoke-On-Trent Hotel Stoke-On-Trent
Holiday Inn Stoke-On-Trent
Stoke-On-Trent Holiday Inn

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