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“Good hotel, excellent staff, great value..just breakfast stopped it being 5 star.”

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Holiday Inn Express Stoke-on-Trent
Ranked #3 of 12 Hotels in Stoke-on-Trent
Certificate of Excellence
UK
Level Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Good hotel, excellent staff, great value..just breakfast stopped it being 5 star.”
Reviewed August 27, 2013 via mobile

We stayed here while visiting Alton Towers as its only 35 min away. The Staff (Colin) and room were excellent. The only slight disappointment was the quality of the breakfast. The juice tasted as though it was concentrate and not watered down enough which may have been a problem with the machine. It still represents great value and we would stay again. Tip... The Harvester next door is a great place for dinner as well.

Stayed August 2013, traveled with family
Helpful?
1 Thank jlo12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, August 28, 2013
Thank you for your fantastic feedback following your recent visit.

It is great to hear the lovely comments about Colin. We pride ourselves in delivering the highest levels of customer service to ensure all our guests have a great stay. I will make sure I communicate your comments to Colin and reward him for delivering such fantastic service.

I apologise our complimentary breakfast did not meet your expectations. Thank you for your feedback. We are constantly reviewing our breakfast offerings to ensure all our guests have a great start to the day.

We would look forward to welcoming you back in the near future.

Kelly
Deputy General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (119)
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English first
Neath, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 27, 2013 via mobile

We booked a room for the night before going to Alton Towers with the hotel being only approx 15 miles away. It was easy to find - literally opposite the Britannia stadium. Check in was quick and we were also provided with a free wifi code - it stated that it would work on two devices but only worked on one (this wasn't really a problem!).
The room was nicely decorated, modern and clean. Tea and coffee provided which was great after a 3.5 hour car journey!
Next to the hotel is a harvester which we went to for food - walking distance.
Breakfast was included and ok - hot and continental available from 6:30 by 8am there was a good 10/15 minute wait - the staff worked very hard to clear tables etc but the breakfast area was a little small for the amount of guests.
Overall a good stay, very good location and value for us!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RachelMusic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, August 28, 2013
Dear Guest,

Thank you for taking your time to share your feedback with us.

Our hotel is a great choice when visiting Alton Towers or Britannia Stadium. I hope you had a great day at the theme park.

It is great to see you took advantage of our new free WIFI which was launched in May as we understand it is important for our guests to Stay Connected. I apologise you were unable to connect to two devices; I will look into this to ensure it does not happen again.

We hope to welcome you back to our Hotel in the near future should you be visiting the area.

Kind Regards
Kelly
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex england
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 24, 2013

Stayed here for three nights from 19th August until 22nd. Staff very polite and helpful. Very good value for money. Stayed here as we were going to alton towers for a few days. Takes about 30minutes to get to alton towers from here which was fine for us. Harvester next door for value meal. Rooms very clean. Breakfast adequate but not great. But you get what you pay for. Would stay here again

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Angela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, August 26, 2013
Thank you for sharing your comments on Tripadvisor following your recent stay with us.

It is great to hear you found our hotel staff polite and friendly as we pride ourselves in delivering the highest levels of customer service. I will ensure I communicate your feedback with the team.

I’m pleased to hear that your overall stay with us has met your expectations and we look forward to welcoming you back should your travels bring you to Stoke on Trent in the near future.

Kelly
Deputy General Manager
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Folkestone, United Kingdom
Level Contributor
64 reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 22, 2013

I stayed for 2 nights at the Holiday Inn Express, Stoke on Trent, last weekend the 16th and17th August. The staff were well mannered, well spoken, polite, kind, caring and did all they could to make sure our stay was really nice. Our rooms were really good and I really enjoyed staying there. My father injured his leg on the saturday and that evening the hotel staff were on hand to help my dad. The self service breakfast was really good and I would reccommend the hotel and it's staff to everyone. It was a great place to stay, the facilities were really high in standard and it was a really lovely environment. The staff are real proffessionals, they look really smart and I would now like to work for the company at the local Holiday Inn Express in Folkestone Kent where we live and will be following up on that at some point as I am currently looking for work. I wanted to help out, seeing how much the staff clearly loved their jobs. We did all we could to make the life of the staff easier by keeping our room clean, neat and tidy and the staff rewarded us by making our room look really nice during our stay just by their doing their jobs. I think all the staff should win pride and quality awards for the work they do and the hotel should get an award too. A fantastic place to stay, a lovely hotel and fantastic, proffessional, polite, kind and caring staff. I would highly reccommend this hotel and it's staff to all.

Room Tip: There are lower and upper floor rooms, however the hotel are great at putting families together on t...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 554Madeleine554
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, August 23, 2013
Thank you for your fantastic feedback following your recent visit. Our hotel is a great choice when visiting Alton Towers and I hope you had a great time at the theme park.

It is fantastic to hear all the lovely comments about our team as we pride ourselves in delivering the highest levels of customer service to ensure all our guests have a great stay. I will make sure that I communicate all your comments to the team and reward them for delivering such fantastic service.

I am delighted you enjoyed our complimentary Express Start Breakfast as we take a lot of time to prepare breakfast for our guests to ensure you have a good start the day.

We would look forward to welcoming you back in the near future.

Kelly
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 21, 2013 via mobile

This is the second time I've stayed at this hotel for a trip to Alton Towers. Great value, free wifi, pleasant staff. I requested adjoining rooms and got them. Breakfast is ok, not great. Location is good, just off motorway. Would have no problems staying here again.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank avrm29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, August 23, 2013
Thank you for taking your time to share your feedback with us.

It is great to see you took advantage of our new free WIFI which was launched in May as we understand it is important for our guests to Stay Connected.

We are taking on board your comments with regards to our complimentary breakfast. We are constantly reviewing our service and offerings to ensure our guests have a great start to the day.

We hope to welcome you back to in the near future should you be visiting the area.

Kind Regards
Kelly
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
101 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 19, 2013

Two night stay, with the family & Grandmother in tow. An ideal location for Alton Towers, only half an hour away, also ideally suited for the motorway network.
This is our second outing to a Holiday Inn hotel, the reason for booking again, great service, clean modern lines inside. The staff , The Management all on top of their game in offering a service to families during their stay, from milk for small children, to allocation of rooms with adjoining doors, for a family.
Evening time nice & quite, the bar offering grown up delights, the self service breakfast in the morning a little busy if your not early, but never running out.
Locally, next door in fact, a Harvester bar & grill offers something a little more substantial, great to feed hungry younglings after a hard days adventuring at Alton Towers.
Holiday Inn coming up trumps again, we will be returning to a hotel near you ! Enjoy.

Room Tip: If you travel with family, ask to have an adjoining room, worked well.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GunnerGriffiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, August 23, 2013
Thank you for taking your time to share your lovely comments with us.

It is fantastic to hear you found our hotel management and staff to be “on top of their game” as our team will always do their utmost to accommodate all our guests’ needs.

It is very much appreciated that you have shared your experience with us on Tripadvisor and we very much look forward to welcoming you again should your travels bring you to Stoke on Trent.

Kelly
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 18, 2013 via mobile

Nice hotel.very friendly staff, rooms were very clean.nice tv with all freeview channels . breakfast was ideal for what we needed over the weekend. free Wifi was a bit of a let down or was it just my fone?!
Hotel is in a Great spot for Alton Towers as it is only 30 mins away . Remember if your going to Alton Towers pre book your tickets and get to the park by 9am
Will be back soon

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank unsure77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Stoke-on-Trent

Property: Holiday Inn Express Stoke-on-Trent
Address: The Britannia Stadium Stanley Matthews Way | Trentham Lakes, Stoke-on-Trent ST4 4EG, England
Phone Number:
Location: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Stoke-on-Trent
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Stoke-on-Trent 3*
Number of rooms: 123
Official Description (provided by the hotel):
Receive a warm welcome at the modern Holiday Inn Express Stoke-on-Trent hotel, near junction 15 of the M6.The Holiday Inn Express hotel in Stoke-on-Trent is 4 miles outside Stoke city centre on the A50. Set in a convenient location in the Trentham Lakes Business Park, the hotel has plenty of free parking. Manchester Airport is 38 miles away, and Stoke's famous potteries are a 5-minute drive away. Treat your family to a day out at Trentham Estate, with its shopping centre, lush gardens and monkey forest. Family meals are on offer at the Harvester Restaurant opposite the Holiday Inn Express Stoke-on-Trent, and kids up to 18 can sleep for free on the sofa beds in our family rooms. Alton Towers theme park is 15 miles away. You can invite up to 35 colleagues to Holiday Inn Express Stoke-on-Trent's smart meeting room. Equipment includes an LCD projector and wireless Internet, which is available throughout the hotel. Relax in the comfortable Great Room lounge with a drink from our licensed bar or simply catch up on email with our free wireless Internet access. Join us on each morning of your stay to enjoy our complimentary breakfast; a delicious buffet featuring scrambled eggs, sausages, pastries, cereals and more. We look forward to welcoming you to our Holiday Inn Express hotel in Stoke. Rooms feature air conditioning, flatscreen TV and free Wi-Fi. ... more   less 
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Also Known As:
Holiday Inn Express Stoke-On-Trent Hotel Stoke-On-Trent
Holiday Inn Stoke-On-Trent
Stoke-On-Trent Holiday Inn

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