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“Perfect for Alton towers trip”

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Holiday Inn Express Stoke-on-Trent
Ranked #3 of 12 Hotels in Stoke-on-Trent
Certificate of Excellence
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Perfect for Alton towers trip”
Reviewed May 7, 2013 via mobile

Bright modern entrance, with comfortable seating area, snacks available e.g sandwich biscuits, but expensive snacks, comfortable rooms, good buffet breakfast. Warm water for showers, comfortable bed,pillows. sofa bed squeaks every time person moves, annoying. definitely be back on our next family alton towers break. Wifi available at a cost or free for 6 hours in great room. Next to a harvester pub that serves food not all that good but ok if really hungry.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mindtheweans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, May 9, 2013
Dear Guest,

Thank you for taking your time to share your great comments with us and give us valuable feedback.

Our hotel is a great choice when visiting Alton Towers and I hope you had a great time at the theme park.

Our housekeepers take a lot of time and effort in preparing our guestrooms to meet the utmost possible standards. Thank you for your lovely comments, which I will communicate to the Housekeeping Manager.

WIFI is free in the public area at the moment; however I am delighted to announce Free WIFI is coming soon throughout the whole hotel this is estimated for the middle of June.

Thank you again and we look forward to welcoming you back in the very near future.

Kind Regards

Kelly
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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911 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Koo-Wee-Rup, Australia
Level 6 Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed May 7, 2013

To break up our drive from Glasgow to London, we preselected this hotel. It was out of the main cities and was easy to get to. For those not interested in Stoke itself, it is conveniently out of the way and in a relatively quiet area. For the record, nothing was going on at Britannia Stadium which is located next door so I cannot comment on what it is like during a football game.

Room was of a great size, service was excellent, Harvester restaurant is located next door (see my other review) and is a great place to eat. Bar on site has a small selection of local beers and all the standard majors. Breakfast was great, in line with all the other Holiday Inn Expresses which we have visited.

Thanks guys!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank abeckett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, May 9, 2013
Dear Guest,

Thank you for taking your time to share your lovely comments with us and give us valuable feedback.

It is great to learn you enjoyed our Express Start Breakfast. We take a lot of time to prepare breakfast for our guests to ensure you have a good start the day.

It is always great to hear when our guests have a great stay.

We hope to welcome you back to our hotel in the near future should you be visiting the area.

Kind Regards

Kelly
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kilmarnock, United Kingdom
Level 5 Contributor
71 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed May 1, 2013

Nice hotel, we stayed here prior to going to alton towers, had a nice basic breakfast before we set off for our trip to alton towers, reception staff were friendly rooms clean a little small for a family of 4 but nice all the same Harvester next door.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sarah186534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, May 9, 2013
Dear Guest,

Thank you for taking your time to share your comments with us and give us valuable feedback.

It is fantastic to hear you found our hotel staff friendly as we pride ourselves in delivering the highest levels of customer service.

Thank you for your feedback and we look forward to welcoming back should your travels bring you to Stoke on Trent in the near future.

Kind Regards

Kelly
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suffolk
Level 4 Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 30, 2013

Good hotel and location for a football week-end, stayed for 2 nights in a well equipped but small family room (1 double + 1 sofa bed...would prefer 1 double + 2 single) all very clean
Staff all polite and helpful and the breakfast was good as included in the price
Pleasantly surprised there was not too much noise especially on Saturday night, would recommend if going to watch your team, a short walk takes you into Stoke were a nice curry is to be found. There is a Harvester next door if you require meat!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Optimus_Lime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, May 9, 2013
Dear Guest,

Thank you for taking the time to share your comments with us and give us valuable feedback.

We understand that having a good night sleep is important and are pleased you found our hotel quiet.

The reception team takes a lot of pride in delivering excellent customer and we will always try to meet your expectations in every way.

We hope you had a great time at the football and if you are travelling to Stoke on Trent in the future we look forward to welcoming you back in the near future.

Kind Regards

Kelly Graham
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 28, 2013 via mobile

Lucy and I were heading to Alton towers and decided to try out the holiday inn,
It was fantastic ! Lovely staff and room was awesome ! Very clean no issues at all, great breakfast ! The nearby restaurant is amazing ! We will be back !

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Camy-Macmichael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, April 29, 2013
Thank you for taking your time to share your fantastic comments with us and give us valuable feedback.

It is great to hear you found the staff lovely as we pride ourselves in delivering the highest levels of comfort and customer service. I will ensure I communicate your feedback with the team.

Our housekeepers take a lot of time and effort in preparing our guestrooms to meet the utmost possible standards. Thank you for your lovely comments, which I will communicate to the Housekeeping Manager.

I’m glad to hear that your stay with us has met your expectations and we look forward to welcoming you back should your travels bring you to Stoke on Trent in the near future.

Kind Regards
Kelly
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level 5 Contributor
76 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 23, 2013

Have never stayed at a Holiday Inn before and was pleasantly surprised at how nice it was.

The staff were friendly and efficient and the lady that checked us in was very helpful.

The room was a good size and was lovely and clean and comfortable, we slept very well in the bed.

It was easy to find and the location was great for us.

Breakfast was OK for what it was. Toast, coffee, fruit juice, cereals, yogurts, Crossiants etc

It was good for what we paid and was very satisfied.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rachelann9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, April 29, 2013
Dear Guest,

Thank you for taking your time to share your feedback with us.

It is always great to hear when our guests have a great stay.

We hope to welcome you back to our Hotel in the near future should you be visiting the area.

Kind Regards
Kelly
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 21, 2013

Booked a family room for one night . Paid 75.00 for 4 of us with breakfast . Was expecting a very basic hotel .. I was pleasantly surprised at what the hotel was actually like . The staff were fantastic and couldn't do enough to help .. The room was great and spotlessly clean .. Plenty of towels .. Breakfast the following morning was lovely and better than I expected.. Overall a fantastic hotel which we will definitely use again and also recommend to others . Thank you for a great stay :)

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charlotteheath05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, April 29, 2013
Dear Guest,

Thank you for taking your time to share your fantastic comments with us and give us valuable feedback.

It is great to learn you enjoyed our Express Start Breakfast. We take a lot of time to prepare breakfast for our guests to ensure you have a good start the day.

It is always lovely to read that you found our staff fantastic and that they couldn’t do enough for you. We always strive to provide our customers with a high standard of service and will pass your kind comments on to the team.

Thank you again and we look forward to welcoming you back in the very near future.

Kind Regards
Kelly
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Stoke-on-Trent

Property: Holiday Inn Express Stoke-on-Trent
Address: The Britannia Stadium Stanley Matthews Way | Trentham Lakes, Stoke-on-Trent ST4 4EG, England
Phone Number:
Location: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Stoke-on-Trent
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Stoke-on-Trent 3*
Number of rooms: 123
Official Description (provided by the hotel):
Receive a warm welcome at the modern Holiday Inn Express Stoke-on-Trent hotel, near junction 15 of the M6.The Holiday Inn Express hotel in Stoke-on-Trent is 4 miles outside Stoke city centre on the A50. Set in a convenient location in the Trentham Lakes Business Park, the hotel has plenty of free parking. Manchester Airport is 38 miles away, and Stoke's famous potteries are a 5-minute drive away. Treat your family to a day out at Trentham Estate, with its shopping centre, lush gardens and monkey forest. Family meals are on offer at the Harvester Restaurant opposite the Holiday Inn Express Stoke-on-Trent, and kids up to 18 can sleep for free on the sofa beds in our family rooms. Alton Towers theme park is 15 miles away. You can invite up to 35 colleagues to Holiday Inn Express Stoke-on-Trent's smart meeting room. Equipment includes an LCD projector and wireless Internet, which is available throughout the hotel. Relax in the comfortable Great Room lounge with a drink from our licensed bar or simply catch up on email with our free wireless Internet access. Join us on each morning of your stay to enjoy our complimentary breakfast; a delicious buffet featuring scrambled eggs, sausages, pastries, cereals and more. We look forward to welcoming you to our Holiday Inn Express hotel in Stoke. Rooms feature air conditioning, flatscreen TV and free Wi-Fi. ... more   less 
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Also Known As:
Holiday Inn Express Stoke-On-Trent Hotel Stoke-On-Trent
Holiday Inn Stoke-On-Trent
Stoke-On-Trent Holiday Inn

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