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“Premier inn staff would bend over backwards to help.”

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Premier Inn Stafford North (Spitfire) Hotel
Ranked #5 of 11 Hotels in Stafford
Certificate of Excellence
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Premier inn staff would bend over backwards to help.”
Reviewed April 1, 2013 via mobile

Stayed here for a night on 30 march. Found staff in restaurant to be very helpful and pleasant. Food was delicious and really good value, as was breakfast. Would highly recommend anyone to use the brewers fayre restaurant. Premier inn staff were ever so friendly, had problems with people in adjoining room partying til early hours, finally had enough and reported it to reception. The man on reception immediately went up to the room and sorted the problem out, he came up every 10 minutes after that to ensure they were still bing quiet, you can't get any more helpful than that and I thank you so much for this. All staff are well trained and have very pleasant manners. Room very clean, bed ever so comfy. Choice of pillows. Highly recommend this hotel a definite 5* experience for me. Thank you

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LIsaBallantyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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506 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Falmouth,Cornwall
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed March 16, 2013

Stayed for one night and found the play area really useful as my sister stayed with her children so all the cousins were kept busy and happy. Stayed in the Hurrican the night before and prefered the breakfast there ten fold. Breakfast here was not great because it was served to order. This made it slow and the ingrediants were still pre made. We asked for poached eggs. My sister asked for hers soft and we laughed and said 'of course they'll be soft'. She was clever because ours were rocks. Breakfast was £8 each which actually made the room £67. This is still good value in my opinion as the beds were ok, it was clean enough and the shower was hot. Checkin in time was flexible and everything worked and the staff were pleasant.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 10, 2013

Stayed here last night 9.03.13 with my girlfriend and another couple. We had a double room and had a great night sleep. After being at Alton Towers all day all we wanted to do was relax and get a bite to eat. The restaurant was quite pricey for Breakfast but the food was ok! Will definitely stay here again if we go back up that way!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OlliClark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sittingbourne, United Kingdom
2 reviews
Reviewed March 6, 2013

Dear sir,
my wife and I recently stayed at your premier Inn in Stafford , (spitfire) .
Booking number 742711317. For 2 nights
The room was for disabled, which fortunately we are not, but that wasn't a problem.
The problems were.......
(1) the bed was a standard size.

(2) the fan in the bathroom switched on for no reason through the night and day.

(3) the quality of the tea and coffee was not of a good quality.

(4) the food in the brewery fare pub, situated in your grounds was poor, my wife had to send her meal back twice , and it still wasn't good, although the staff were very accommodating.

(5) the staff at reception of the spitfire did not deal with our complaint well they just shrugged there shoulders, not very good, they need to be trained on how to deal with complaints to a better standered.

(6) we were very reluctant to pay £8.50 for breakfast at the brewery fare as they couldn't get the evening meal right.

We have stayed at premier inns many times but feel that we would be thinking twice before booking again.
We hope that these comments will be noted by the appropriate people.

Yours faithfully..... Mr and Mrs E Masterson.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mastersone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Stafford North (Spitfire) Hotel, responded to this review, March 8, 2013
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford, United Kingdom
Level Contributor
44 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 27, 2013 via mobile

Stay here regularly on business, good Premier Inn and usually a good price compared to others. Staff are always efficient and helpful. I prefer this hotel to the Hurracaine Premier Inn over the road. Brewers Fayre Restaurant is good for breakfast but quite poor for evening meal. The Shire Horse restaurant across the road is much better so I always tend to go there.

Stayed January 2013, traveled on business
Helpful?
Thank michaelw007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weybridge, United Kingdom
1 review
Reviewed February 13, 2013

modern clean hotel with great parking and access to M6. rooms are clean and modern and cover all the basic needs, inc wifi for £3 / 24hrs which is good value. Attached pub/restaurant is nice and food is reasonable and tasty. Not a gourmet experience then again its not supposed to be.
I have stayed here twice and have not been disappointed either time.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Yorkshire, England
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 29, 2013

There are two Premier Inns in this location, about two hundred metres apart. They seem to be operating independantly. I chose the Spitfire simply because it was the first on the list.After working in Stafford before checking in I was told by a couple of local people that I'd chosen the wrong one. The other hotel was quieter and the restaurant was better. When I arrived all was quiet so I booked in, showered, went to eat at the other hotel's restaurant. Walking back I noticed several large lorries around behind the hotel. During the night there was a constant stream of these lorries passing the hotel. Apparently there is a large distribution warehouse 200 metres past the hotel and they all have to pass it. The windows were double glazed with secondary glazing but the noise still got through, the room was stuffy and no way of getting fresh air in. So no sleep. No refund. Not a good breakfast either, even the porridge was lumpy. Stay away!! unless you are hard of hearing.

Room Tip: Go somewhere else. Car park side is quieter.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andy-B-Halifax-UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Stafford North (Spitfire) Hotel, responded to this review, January 31, 2013
Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and I am sorry that on this occasion we failed to provide this. Please be assured that at Premier Inn we take all feedback seriously and we would like the opportunity to investigate these issues further. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Stafford North (Spitfire) Hotel

Property: Premier Inn Stafford North (Spitfire) Hotel
Address: 1 Spitfire Close, Stafford ST16 1GX, England
Location: United Kingdom > England > Staffordshire > Stafford
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#4 Family Hotel in Stafford
#5 Romantic Hotel in Stafford
#6 Business Hotel in Stafford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Stafford North (Spitfire) Hotel 3*
Number of rooms: 87
Official Description (provided by the hotel):
A short drive to the town centre and the Staffordshire County Showground, or 40 minutes to Alton Towers ... more   less 
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Also Known As:
Premier Inn Stafford North (Spitfire) Hotel Staffordshire

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