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Premier Inn Stafford North (Spitfire) Hotel
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Reviews (577)
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All reviewsbrewers fayre next dooralton towersstayed herebrewers faregood nights sleepmeal dealplay areafamily roomthe pubwhat it says on the tinstafford northgreat stoplake districtnight's sleepen routefollowing morningplenty of parking
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462 - 467 of 577 reviews
Reviewed March 10, 2013

Stayed here last night 9.03.13 with my girlfriend and another couple. We had a double room and had a great night sleep. After being at Alton Towers all day all we wanted to do was relax and get a bite to eat. The restaurant was quite pricey for Breakfast but the food was ok! Will definitely stay here again if we go back up that way!

  • Stayed: March 2013, traveled as a couple
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Thank OlliClark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2013

Dear sir,
my wife and I recently stayed at your premier Inn in Stafford , (spitfire) .
Booking number 742711317. For 2 nights
The room was for disabled, which fortunately we are not, but that wasn't a problem.
The problems were.......
(1) the bed was a standard size.

(2) the fan in the bathroom switched on for no reason through the night and day.

(3) the quality of the tea and coffee was not of a good quality.

(4) the food in the brewery fare pub, situated in your grounds was poor, my wife had to send her meal back twice , and it still wasn't good, although the staff were very accommodating.

(5) the staff at reception of the spitfire did not deal with our complaint well they just shrugged there shoulders, not very good, they need to be trained on how to deal with complaints to a better standered.

(6) we were very reluctant to pay £8.50 for breakfast at the brewery fare as they couldn't get the evening meal right.

We have stayed at premier inns many times but feel that we would be thinking twice before booking again.
We hope that these comments will be noted by the appropriate people.

Yours faithfully..... Mr and Mrs E Masterson.

  • Stayed: February 2013, traveled as a couple
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Thank mastersone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Stafford North (Spitfire) Hotel, responded to this reviewResponded March 8, 2013

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2013

Stay here regularly on business, good Premier Inn and usually a good price compared to others. Staff are always efficient and helpful. I prefer this hotel to the Hurracaine Premier Inn over the road. Brewers Fayre Restaurant is good for breakfast but quite poor for evening meal. The Shire Horse restaurant across the road is much better so I always tend to go there.

Stayed: January 2013, traveled on business
Thank michaelw007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2013

modern clean hotel with great parking and access to M6. rooms are clean and modern and cover all the basic needs, inc wifi for £3 / 24hrs which is good value. Attached pub/restaurant is nice and food is reasonable and tasty. Not a gourmet experience then again its not supposed to be.
I have stayed here twice and have not been disappointed either time.

  • Stayed: February 2013, traveled on business
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Thank Martin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2013

There are two Premier Inns in this location, about two hundred metres apart. They seem to be operating independantly. I chose the Spitfire simply because it was the first on the list.After working in Stafford before checking in I was told by a couple of local people that I'd chosen the wrong one. The other hotel was quieter and the restaurant was better. When I arrived all was quiet so I booked in, showered, went to eat at the other hotel's restaurant. Walking back I noticed several large lorries around behind the hotel. During the night there was a constant stream of these lorries passing the hotel. Apparently there is a large distribution warehouse 200 metres past the hotel and they all have to pass it. The windows were double glazed with secondary glazing but the noise still got through, the room was stuffy and no way of getting fresh air in. So no sleep. No refund. Not a good breakfast either, even the porridge was lumpy. Stay away!! unless you are hard of hearing.

Room Tip: Go somewhere else. Car park side is quieter.
  • Stayed: January 2013, traveled on business
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1  Thank Andy-B-Halifax-UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Stafford North (Spitfire) Hotel, responded to this reviewResponded January 31, 2013

Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and I am sorry that on this occasion we failed to provide this. Please be assured that at Premier Inn we take all feedback seriously and we would like the opportunity to investigate these issues further. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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