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“Lovely Hotel in a Quaint Old Town”
5 of 5 bubbles Review of The Swan Hotel

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The Swan Hotel
Ranked #5 of 11 Hotels in Stafford
Certificate of Excellence
Cardiff, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Lovely Hotel in a Quaint Old Town”
5 of 5 bubbles Reviewed August 22, 2013

The Swan is a little pricey, but is a lovely historic building in a lovely setting in the quaint old town of Stafford. It is nicely decorated throughout, and comfortable. I was greeted by a large very soft teddy bear on my bed, which was welcoming, but a bit of a cunning ploy - the teddy bear is available for purchase on your departure, at a cost of "only" (cough, cough) £20. I resisted the temptation, but am glad I didn't have my daughter with me, or I would have been forced to part with £20 for said teddy bear.
The bathroom was nice with clean soft towels, luxury soaps and bottles of luxury liquid hand, body and hair wash. The bed was very comfortable (with teddy to cuddle up to too).
Charles Darwin apparently stayed here once, and wasn't too fussed on the food - but there is a different chef from his day, and I found the food to be delicious. The restaurant does a vegetarian special night on a Tuesday, which unfortunately (as a vegetarian) I missed, being there on a Wednesday, which was Steak night! However, there were still plenty of delicious sounding veggie options on the menu and despite it being steak night, I was spoilt for choice. I eventually went for the lighter options on the special menu, which was cheaper, but there was still more than I could eat, and it was all bursting with flavour. Thursday night is Fish special, for those who are fish lovers. Breakfast was good, with a buffet of cereals, fruit, danish pastries, yoghurts, fruit juice etc, and a menu to choose cooked breakfasts, porridge with brown sugar and raisins, omelettes etc. There was plenty of choice. Again, a nice vegetarian full English breakfast was on offer, with veggie sausages, poached eggs, mushroom, tomatoes, beans and fried eggs, with toast, preserves, honey and marmite. It was far too much for me to eat though.
Staff were very friendly, pleasant and welcoming.

  • Stayed August 2013, traveled solo
    • Value
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Helpful?
1 Thank KarinRainbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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506 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
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English first
London, United Kingdom
Level Contributor
87 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed August 22, 2013

The Swan Hotel is ideal for the business visitor to boom town Stafford with car parking in a largely pedestrainised county town centre. It is within minutes of walking distance of the County Council HQ, Stafford Borough Council offices, the Law Courts, University, Victoria Patrk, and train station. Journey time to London by rail is one hour 20 minutes. That's why most of the other guests seemd to be there to work not play- after all Staffordshire is a coming destination for tourism with the Staffordshire Hoard, and multiple cultural and sporting events- it's not just about Alton Towers. The Swan Hotel also has atmosphere, history, and friendly service with people who enjoy their work. Bedrooms are well appointed and spacious. The only drawback was noise from outside-late night revellers and early morning waste collection but then it was summer and the windows were open. I found the drinks at the bar reasonably priced (by London standards) and breakfast was generous and well presented.

Room Tip: Ask about the early morning and late night noise factor.
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  • Stayed August 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank JohnnyMagnificent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sutton-on-Sea, United Kingdom
Level Contributor
77 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 bubbles Reviewed August 20, 2013

Stayed here in July and booked rooms for my son and family. We were supposed to have special rates. but £79.00 for a small single dingy room with small shower room I was VERY dissapointed. Everything needed a good refurbish. My sons family room was again bland with only a shower room--no bath--for a family with a one year old and a three year old---special rate £119.00! Every room also has a teddy on the bed, to purchase for charity for £20.00--you can imagine what chaos there was when the children were told they could not take the teddy with them, as another £20.00 on top of the room was a step beyond !! I filled a complaint form in but never even had an email!!! The breakfast was very good and the staff were helpful, but give it a miss if you are a single traveller or a family. Rooms that had beed re decorated etc were OK I was told. So also look at the room you are paying for!!

Room Tip: Do not book if you are a family unless they can offer a bth in the bathroom, also ask before getting...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gardenofEden667102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Runcorn, United Kingdom
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed August 19, 2013

Returned to celebrate our 40th wedding anniversary,having met my husband at RAF STAFFORD.stayed many a week -end while single.but would be unable to do so at today's prices.The hotel has been updated to a high spec and the outside space was very inviting.Met old friends and had a meal in the restaurant made booking by email and had a great table by the window so able to enjoy the cycle race as the start/finish line right outside hotel,added bonus.Food and service was of a high quality ,breakfast was to a very high standard and a good selection of cooked meals available to order. Saturday morning farmers market in square.good selection of home produce.Church Bells did ring on Sunday morning but added to the overall enjoyment of the stay and as getting ready to feast on the breakfast did not disturb us in the least,.Noticed hotel had way to car park well displayed for drivers,also informed me by email of road closures due to races had I required it,.Had a lovely time back in Stafford and The Swan was the icing on the cake ( check out coffee shop if waist line can stand it )

Room Tip: room 211, although double lacked bedside table and light on one side of bed ,had room for second
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank denb51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed August 17, 2013 via mobile

At first thought this place was maybe a touch pricey, but when we saw the size of the breakfast that was included, had to revise my opinion. Is a great, old hotel with an interesting history. The rooms are really nice and so clean. The breakfast was great and the table service was top class. The corridors are a bit narrow, so might be a bit difficult getting around for larger people, other than that can't fault it and would love to stay again and introduce other friends to it.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adamadama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 11, 2013 via mobile

Stayed at the Swan the night before the Stafford GP cycle race. Great rooms, great food and very helpful staff. Working in cycling I stay in a variety of hotels and this was up there with the best of them. All the staff were helpful, but a big shout out for chef and his team who made my job run like clockwork. Cheers guys! Thoroughly recommend the place.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Blueribble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stafford, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed July 28, 2013

I am in the Swan most weeks. Last Thursday lunchtime 25th July decided to meet a friend for lunch. Sat in the garden and ordered a salad on a flatbread. My friend had chicken and anchovies. Just a few lettuce leaves and chicken on a soggy flatbread. No other salad !! It was so boring. Staff were lovely. I find lately that the Bear Grill and the Swan are very hit and miss with food. Saturday had a relative to take out. Didnt dare chance the food again. We went to Pastiche. Ammmmazzing. how do they put so much variety, taste and presentation into a meal and charge so little. That is my question to the Swan.??

  • Stayed July 2013, traveled with friends
    • Value
    • Service
Helpful?
Thank Sandy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisLMilwich, Owner at The Swan Hotel, responded to this review, July 31, 2013
Thank you for taking the time to post a review on Trip Advisor regarding the poor quality of the food that you received on your recent visit.

This is not our usual standard and I am at a loss as to why our normal high standards have not been maintained during your visit. I have spoken to the Chef and this matter has been addressed.

It is only by customers comments such as yours that we can improve our standards and I thank you for bringing this matter to my attention.

Chris Lewis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Swan Hotel

Property: The Swan Hotel
Address: 46-46A Greengate Street, Stafford ST16 2JA, England
Location: United Kingdom > England > Staffordshire > Stafford
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Stafford
#4 Romantic Hotel in Stafford
#7 Family Hotel in Stafford
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Swan Hotel 3.5*
Number of rooms: 31
Official Description (provided by the hotel):
The Swan has been providing a warm welcome at the heart of the beautiful county of Staffordshire for nearly 300 years. Nestled in the centre of Stafford's historic and pretty high street, our lovingly restored coaching inn now acts as a vibrant, modern hub for stylish accommodation,dining, relaxed coffee shop, social and family celebrations. ... more   less 
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Also Known As:
Swan Hotel Stafford
The Swan Hotel Stafford, Staffordshire

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