Had a 1 night stay in a suite for our wedding anniversary and booked dinner in the restaurant in the evening.
The suite was absolutely lovely,4 poster bed very comfy, large bathroom, beautiful large window so light and airy. All in all a lovely room.
We arrived a little early and were happy to go for a walkabout before checking in but were told our room was ready which was great.
So what went wrong?? We went for dinner and ordered our meal no problem, the wine and water arrived... A table of about 12 arrived about half an hour after us and then another couple were seated next to us. About 50 minutes after we sat down the other diners who'd arrived after us received their starters yet we saw no sign of ours... not overly hungry I thought it was odd but we were chatting and happy enough....However I did get a bit cheesed off when the couple next to us received their main course 1hr 15 minutes after we'd sat down and there was still no sign of anything for us...
We managed to call over a waitress and explained that we hadn't seen any sign of our food since sitting down and she looked slightly alarmed and went off to sort... the next thing we knew the lady who appeared to be in charge came over very flustered sincerely apologising and said our entire meal would now be 'on the house' !!! We had clearly been completely forgotten and what could have been a total disaster had been turned around by their generosity. To be honest I'd have been happy with a free drink .
I have generally found that it is easy for businesses to do things right but their true colours are shown when things go wrong so I give The Swan full marks for their gesture.
Incidentally, the evening meal was delicious and fully recommended (and we were again apologised to by a different staff member on our way out of the restaurant)
- Official Description (provided by the hotel):
- The Swan has been providing a warm welcome at the heart of the beautiful county of Staffordshire for nearly 300 years. Nestled in the centre of Stafford's historic and pretty high street, our lovingly restored coaching inn now acts as a vibrant, modern hub for stylish accommodation,dining, relaxed coffee shop, social and family celebrations. ... more less
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- Also Known As:
- Swan Hotel Stafford
- The Swan Hotel Stafford, Staffordshire