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“Service laughable!”
3 of 5 bubbles Review of Lee Garden

Lee Garden
Ranked #33 of 153 Restaurants in Lichfield
Certificate of Excellence
Price range: $13 - $26
Cuisines: Chinese, Asian
More restaurant details
Restaurant details
Good for: Large groups, Kids, Business meetings, Special occasions, Families with children
Dining options: Dinner, Late Night, Lunch, Buffet, Delivery, Free Off-Street Parking, Free Wifi, Full Bar, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Rugeley
Level Contributor
56 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“Service laughable!”
3 of 5 bubbles Reviewed November 11, 2013

I have visited this restaurant a number of times, the food has always been excellent, but the level of service has varied. Last Sunday I visited with my eldest daughter's family to celebrate my granddaughter's birthday. On entering the retaurant we were shown to a nice table, welcomed, and asked if we would like drinks. Amongst the order was an orange juice with lemonade, no ice. It came with ice. Not the end of the world. The starters were ordered, amongst them I asked for an item on the menu, Prawns in the shell with a spicy ginger sauce, the waiter's response 'What?' I repeated the request then pointed to the item on the menu, He stared at in disbelief, then after a few seconds informed me that these were in the shell. After assuring him this was OK, he vanished with our order. Not a problem, caused a few giggles at the table.
The starters were then delivered - to the table behind us! The diners there kindly redirected the waiter to our table, who then informed us the kitchen had told him 'table 17' as if it were our fault for sitting at the wrong table! Again, not a big problem, more giggles and the feeling starting to grow that we were in an episode of Fawlty Towers.
The first dish of the main course came, Prawns in salt and chilli, not what we ordered, The waitress insisted 'Prawns!' as if we had misunderstood her. Not our order, we insisted. She then disappeared, muttering. The food was excellent, and we enjoyed our main course, although it would have been nice to have been asked if we would like any more drinks.
we didn't order any dessert, but asked for a Monk's coffee, which is listed on the Menu as a coffee with Benedictine. 'What?' said the waitress, by this time we were tiring a little of the waitress' attitude, and pointed it out on the menu.
We ordered a Monk's coffee, a straight Filter coffee, and a Jasmine tea, we got a Monk's coffee, a coffee with cream floater, and no tea. I had to go and find the waitress a few minutes laier when I realised the tea wasn't coming.
It seemed that once things started to go wrong, the staff completely lost interest in serving us. Perhaps the thought was ' There's no point in even trying any more, we won't get a tip'
It's a real shame, a nice restaurant, good food, but the problems, although laughed off at the time, (we were celebrating, after all) have put us off returning. There are a lot of restaurants in Lichfield with equally good food and much better service.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Colin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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302 reviews from our community

Visitor rating
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    18
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Birmingham, United Kingdom
Level Contributor
374 reviews
172 restaurant reviews
common_n_restaurant_reviews_1bd8 238 helpful votes
“CANTONESE CUISINE”
5 of 5 bubbles Reviewed October 22, 2013

On Friday 19 October 13, my husband and I visited this restaurant. We had been once before about two years ago on the way back from a holiday. We hoped the food and service were as good as our previous visit and we were not be be disappointed.

The restaurant has had a makeover since we last visited and is now decorated in a nice beige and cream with gold trimmings. We were seated at a table for four in a nice small alcove, which was quite intimate. The waiter took our drinks order as we sat down and gave us the food and wine menus to look at. A few minutes later he brought our drinks and a bowl of prawn crackers.

We decided to have the set meal for two, which was lovely. A nice mixture of textures, flavours and colours. Our starter was an assorted Din Sum platter containing: filo wrapped prawns, prawn toast, seaweed, chicken wings with a chilli and garlic coating, spring rolls and accompanied with a sweet and sour dipping sauce.

Our main course dishes were King Prawns in a tomato and chilli sauce, chicken in a sweet and sour sauce, beef in oyster sauce and a large bowl of Singapore mixed noodles - which made a very nice change from fried rice.

We had a choice of sweets ice cream or lychees. We had the lychees, which was a very very refreshing after the meal. We also had coffee to finish the meal off. The bill for the meal was very reasonable.

If you like Cantonese food, then we would most certainly recommend this restaurant.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staffordshire
Level Contributor
14 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Yummy!!”
4 of 5 bubbles Reviewed October 16, 2013

Excellent Chinese Restaurant! Food is always of good quality and delicious and the service is always quick and polite.

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank heidi150179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staffordshire, England
Level Contributor
59 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 91 helpful votes
“Good food, poor service”
3 of 5 bubbles Reviewed October 13, 2013

We have visited this restaurant many times and it is generally very good.

This visit differed with the main failing being very poor service. There were simply not enough staff to look after everyone.

The food was up to its usual standard though - the saving grace!

Visited February 2013
Helpful?
Thank SlLVER_FOX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lichfield
1 review
“It's ok”
4 of 5 bubbles Reviewed October 9, 2013

The only thing that let the buffet option down was the lack of puddings, mainly fruit and some battered fruit, apart from that we had a nice time

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Anhughes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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