I have visited this restaurant a number of times, the food has always been excellent, but the level of service has varied. Last Sunday I visited with my eldest daughter's family to celebrate my granddaughter's birthday. On entering the retaurant we were shown to a nice table, welcomed, and asked if we would like drinks. Amongst the order was an orange juice with lemonade, no ice. It came with ice. Not the end of the world. The starters were ordered, amongst them I asked for an item on the menu, Prawns in the shell with a spicy ginger sauce, the waiter's response 'What?' I repeated the request then pointed to the item on the menu, He stared at in disbelief, then after a few seconds informed me that these were in the shell. After assuring him this was OK, he vanished with our order. Not a problem, caused a few giggles at the table.
The starters were then delivered - to the table behind us! The diners there kindly redirected the waiter to our table, who then informed us the kitchen had told him 'table 17' as if it were our fault for sitting at the wrong table! Again, not a big problem, more giggles and the feeling starting to grow that we were in an episode of Fawlty Towers.
The first dish of the main course came, Prawns in salt and chilli, not what we ordered, The waitress insisted 'Prawns!' as if we had misunderstood her. Not our order, we insisted. She then disappeared, muttering. The food was excellent, and we enjoyed our main course, although it would have been nice to have been asked if we would like any more drinks.
we didn't order any dessert, but asked for a Monk's coffee, which is listed on the Menu as a coffee with Benedictine. 'What?' said the waitress, by this time we were tiring a little of the waitress' attitude, and pointed it out on the menu.
We ordered a Monk's coffee, a straight Filter coffee, and a Jasmine tea, we got a Monk's coffee, a coffee with cream floater, and no tea. I had to go and find the waitress a few minutes laier when I realised the tea wasn't coming.
It seemed that once things started to go wrong, the staff completely lost interest in serving us. Perhaps the thought was ' There's no point in even trying any more, we won't get a tip'
It's a real shame, a nice restaurant, good food, but the problems, although laughed off at the time, (we were celebrating, after all) have put us off returning. There are a lot of restaurants in Lichfield with equally good food and much better service.
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