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“Disappointing”
Review of The Sherston Inn

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The Sherston Inn
Ranked #35 of 37 Wells B&B and Inns
uk
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Disappointing”
Reviewed August 10, 2007

We booked the Sherston Inn having read the only review posted on TripAdvisor which was very positive. We were also governed by the availability of local hotels as we were booking late. The hotel looked lovely from the outside however our problems started immediately we arrived. Inspite of informing them that we would arrive at midday our room was not ready to occupy at that time. We were also allocated the family room as an alternative to the double we had booked which had been given to someone else. We had lunch at the hotel which was very nice and then agreed to return at 4pm to occupy the room. At this time however there were still no towels or tea and coffee making facilities made available in the room. The room itself was poorly furnished and badly decorated. The carpet was dirty, pictures were hung in strange places to camouflage holes in the wall and the main door looked like the lock had been forced recently. The 'exclusive' bathroom was also 'exclusive' to other guests and the toilet lock was inoperative. On going out for the evening our room key was exchanged for another which subsequently turned out not to work on our return although by now our towels and 'continental' breakfast had finally materialised. The breakfast itself was disappointing, the digital TV reception was intermitent and the room was noisy owning to the hotels location on the corner of a busy road junction. We only ever saw one member of staff at any one time during the entire stay. The service, although very friendly, can only be described as unprofessional. As transit accommodation it may fit the bill but not if you are after a comfortable, stylish experience.

  • Liked — Checking Out
  • Disliked — Checking In
  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank HarryCatUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sherstoninn, General Manager at The Sherston Inn, responded to this review, June 8, 2011
The Sherston Inn has actually changed ownership a couple of times since these 2007 reviews! However most crucially, I feel, is this year when the Bed & Breakfast has just been completely renovated and refurbished along with the entire pub & restaurant. We've already had a few guests stay in the first 2 weeks it's been open and we're looking forward to getting some new reviews!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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129 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
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English first
Oz in Uk
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 18, 2007

The best thing about Wells isn't the cathedral (dull), isn't the Bishops Palace (overpriced), or the market (poncey), but is the Sherston Inn. I have never been to a pub/ restaurant/ hotel that is as down to earth and welcoming as this place.....and the food was fantastic. I've been travelling round England for a while now and this is without doubt the best hospitality I have encountered. We drank, ate, drank and slept...fantastic

Helpful?
4 Thank terryOzinUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Sherston Inn

Property: The Sherston Inn
Address: Priory Road, Wells BA5 1SU, England
Location: United Kingdom > England > Somerset > Wells
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #35 of 37 B&Bs / Inns in Wells
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Sherston Inn 3*
Number of rooms: 5
Official Description (provided by the hotel):
The Sherston is a fully licensed bar & restaurant offering fresh locally sourced homecooked food. As well as our large bar & restaurant, we have a fantastic walled beer garden & childrens play area which is great for families. Our guest rooms have all been recently refurbished and offer a very comfortable and relaxing stay offering tv and beverages. There is wheelchair access to the bars, garden & skittle alley & full disabled toilet but accommodation is not suitable for those in a wheelchair.We also have a dartboard & refurbished Skittle Alley with Cloud WiFi which is ideal for training events as well as parties & functions. ... more   less 
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Also Known As:
The Sherston Inn Wells, Somerset

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