We booked the Sherston Inn having read the only review posted on TripAdvisor which was very positive. We were also governed by the availability of local hotels as we were booking late. The hotel looked lovely from the outside however our problems started immediately we arrived. Inspite of informing them that we would arrive at midday our room was not ready to occupy at that time. We were also allocated the family room as an alternative to the double we had booked which had been given to someone else. We had lunch at the hotel which was very nice and then agreed to return at 4pm to occupy the room. At this time however there were still no towels or tea and coffee making facilities made available in the room. The room itself was poorly furnished and badly decorated. The carpet was dirty, pictures were hung in strange places to camouflage holes in the wall and the main door looked like the lock had been forced recently. The 'exclusive' bathroom was also 'exclusive' to other guests and the toilet lock was inoperative. On going out for the evening our room key was exchanged for another which subsequently turned out not to work on our return although by now our towels and 'continental' breakfast had finally materialised. The breakfast itself was disappointing, the digital TV reception was intermitent and the room was noisy owning to the hotels location on the corner of a busy road junction. We only ever saw one member of staff at any one time during the entire stay. The service, although very friendly, can only be described as unprofessional. As transit accommodation it may fit the bill but not if you are after a comfortable, stylish experience.
- Official Description (provided by the hotel):
- The Sherston is a fully licensed bar & restaurant offering fresh locally sourced homecooked food. As well as our large bar & restaurant, we have a fantastic walled beer garden & childrens play area which is great for families. Our guest rooms have all been recently refurbished and offer a very comfortable and relaxing stay offering tv and beverages. There is wheelchair access to the bars, garden & skittle alley & full disabled toilet but accommodation is not suitable for those in a wheelchair.We also have a dartboard & refurbished Skittle Alley with Cloud WiFi which is ideal for training events as well as parties & functions. ... more less
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- Also Known As:
- The Sherston Inn Wells, Somerset