We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best Western Plus Swan Hotel
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
View Hotel
Certificate of Excellence
  • Free Wifi
  • Breakfast included
View Hotel
  • Free Wifi
  • Breakfast included
View Hotel
  • Free Wifi
  • Restaurant
Wookey Hole Hotel(Wookey Hole)
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
  • Breakfast included
  • Restaurant
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
View Hotel
  • Free Parking
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
Millbatch Farm(Glastonbury)
View Hotel
  • Free Parking
  • Breakfast included
Meare Manor(Glastonbury)
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (1,030)
Filter reviews
1,030 results
Traveler rating
542
308
120
33
27
Traveler type
Time of year
LanguageAll languages
More languages
542
308
120
33
27
Show reviews that mention
All reviewscoach housecathedral suitecar parkresident catwells cathedralthe main hotelold coaching innno liftlovely hotelfour posterlounge arealambwedding receptionwalled gardenhigh streetbeautiful roomsmall city
FilterAll languages
Updating list...
656 - 661 of 1,030 reviews
Reviewed May 16, 2014

An attractive hotel with friendly staff. No lift and lots if corridors as is to be expected in an older er property. Rooms was fine though access to the bathroom was 'tight'. Lovely views of the Cathedral and lovely garden across the road to view the green and enjoy a snack if a drink. The decor was fine but not outstanding. The breakfast was good if a little slow but the food at dinner was lacking. Big time lacking! Go for the general ambience, the location, the welcome, but don't expect a gastronomic experience.

  • Stayed: May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Anniemw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2014

Stayed for a three day break with friends. First accolade goes to the staff who were first class, constantly attentive and helpful. Restaurant food was very good throughout the stay. Some rooms may not be suitable for 'oldies' (like us) as the character of the Hotel means that some floors are uneven, stairs up to bathroom, shower over bath. Didn't spoil our stay but check beforehand if it could be a problem for you. Five star location opposite the Cathedral - a must see, also the Bishop's Palace and grounds are really good. Wells is a lovely little City.

Stayed: May 2014, traveled with friends
1  Thank CroftWelshMarches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2014

This is a good hotel trying hard. It has so much going for it, particularly its location. Our room had a view of the cathedral and that was excellent. Our bathroom was minute but that's not really why you come to Wells. Do have a coffee on their outside terrace - very tranquil with superb views and people watching opps. The City guide Siobhan is excellent and very well worth meeting up with. The Bishops Palace restaurant is excellent and the Old Spot restaurant opposite the hotel is truly excellent. The staff at the hotel are excellent and very friendly.

  • Stayed: May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank longweekendsrule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2014

Great hotel with a view of the Cathedral from our room number 41. Wells is a fascinating City and there is so much to see and do in the surrounding area. We only had 2 days but we will return again as we missed so much detail on this trip.

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2014

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
View more reviews