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Best Western Plus Swan Hotel
Ranked #1 of 6 Hotels in Wells
Certificate of Excellence
bognor regis
Level Contributor
66 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Great time”
5 of 5 bubbles Reviewed November 17, 2013 via mobile

We stayed at the hotel for two nights excellent location
The staff very friendly and helpful
The food was good
We watched the carnival from the garden area opposite the hotel it couldn't have been better
All in all a great place probably the best best western

Stayed November 2013, traveled with friends
Helpful?
Thank playford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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873 reviews from our community

Traveler rating
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    105
    32
    22
See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (249)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Thanet, England, United Kingdom
Level Contributor
116 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed November 14, 2013

Pleasent weekend with about 30 friends in the middle of this charming medieval town. The hotel is right opposite the cathedral and precincts...in fact everything was within a very easy walk. The hotel was warm and friendly...the food was a little disorganised on our first night...minute portions and no second helpings! It felt a bit chaotic...but our tables complaint was dealt with efficiently and a complementary bottle of wine offered as recompense!..the second night was much, much better...and the staff worked hard and joined in the fun of this 'old friends' group.
The rooms varied, but there were no ground floor rooms and no lift...this made access a bit difficult for some of us with hip and knee problems.

Room Tip: Ask for a lower floor room if you have mobility problems and the front rooms can be noisy at night...
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed November 13, 2013

We stayed at the Swan hotel to celebrate an anniversary and were not disappointed. On arrival the staff were very helpful and pleasant. Our room was great, all we would expect. The location of the hotel is perfect for exploring Wells, you really are in the centre. We dined in the restaurant and it is fair to say that the meal exceeded our expectations, it really was very good and not over priced. The only minor niggle is getting in and out of the car park, you need to know where the extremities of your vehicle are!!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rochester kent
Level Contributor
145 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed November 12, 2013

Our third visit to this hotel. This time we booked 2 superior rooms. These 2 rooms were quite different from each other, one had been upgraded with a small sitting room but a poor view (48), the second was, in our opinion, a standard room with tired furniture, not yet re-vamped (41) but with a superior view! looking out over the cathedral green. Well you cannot have everything!! For those with money to burn book the cathedral suite with its large bathroom with a gold bath!
We ate in the hotel restaurant each night as this was included in our package. There was a daily variable menu. We graded the meals as disappointing partly because my wife was served with the wrong meal and when the meal she had ordered eventually arrived it was not as described in the menu.
The building is a fine old coaching inn of historic interest but be aware that there are many stairs and the place is certainly not disabled friendly. Car parking is at the rear of the hotel accessed by a very interesting short route! Best to leave the car parked up and enjoy the city on foot.
The staff were all very pleasant but next time we shall try another hotel.

Room Tip: If you want a view of the cathedral from the bedroom then go for a room overlooking Sadler Street. B...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rochester604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertfordshire
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed November 8, 2013

We were part of a large (40+) group who descended on Wells, and all stayed in The Swan. I have nothing but good to say about the staff or the hotel, from the moment of arrival, when we were met in the car park by the general manager wearing pink - the staff were fund-raising for a cancer charity. Our room was comfortable, the food was good, and the service was excellent and very professional. The only downside was lack of space in the car park, but I did say there were over 40 of us, so can't really complain!

Room Tip: One comment from one of the party - don't book a room facing the street, which is cobbled, and c...
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BOOTling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goring-on-Thames, United Kingdom
1 review
5 of 5 bubbles Reviewed November 5, 2013

A very pleasant stay: excellent restaurant, obviously an excellent chef. Location of hotel in town centre, close to all facilities, facing west front of cathedral across the green. A building of character, and decorated in accord with its style and history. Room was spacious, beds very comfortable. A slight downside was difficulty in opening windows, and obliged to sleep with them closed. Care needed in negotiating the old coach arches to reach car park.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Desmond S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham England
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed November 5, 2013

We stayed here for 3 nights with our best friends and we both booked Superior rooms. I requested a room overlooking the Cathedral and we got the one in the title picture (Room 41). We were not disappointed; the room was well decorated and clean. The bathroom wasn't huge but it was certainly large enough for us. Our friends had a lovely room without the view (Room 48) but they had a small TV lounge and also a much larger bathroom! We got a good deal with evening meals included so ate in the restaurant each night and found the food and service excellent, even when a large party of 41 (who were all staying) arrived to dine at the same time. The staff were courteous and very helpful and we had fun with them on their cancer charity pink-day. We will have no hesitation in returning.

Room Tip: Rooms are sequentially being refurbished and decorated so it is worth asking for one that has been d...
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skell_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Swan Hotel

Property: Best Western Plus Swan Hotel
Address: 11 Sadler Street, Wells BA5 2RX, England
Location: United Kingdom > England > Somerset > Wells
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Wells
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Best Western Plus Swan Hotel 4*
Number of rooms: 53
Official Description (provided by the hotel):
Stunningly located, directly opposite Wells Cathedral, the hotel is steeped in 600 years of history. The hotel has a unique charm offering guests modern amenities in a beautiful and relaxed setting. There are 48 bedrooms, a luxurious suite and 5 self-contained apartments to choose from. All bedrooms are individually designed and many feature period antique furniture while others have original four poster beds.The luxurious Cathedral Suite has panoramic views of Wells Cathedral from its lounge, bedroom and bathroom (complete with free standing brass bath). Swan Mews provides a peaceful retreat, ideal for small families or individuals on business. These self-contained apartments are situated in the middle of Wells, amongst a host of shops and restaurants. The hotel's award-winning kitchen (2 AA Rosettes) uses only the finest seasonal ingredients, locally sourced wherever possible. The menu combines modern and traditional British cooking. Diners can eat in our restaurant, 15c A.D., our bar and lounge areas. During the summer months al fresco dining is available in the Walled Garden Café and on Swan Terrace. Wells and the surrounding area is packed with plenty to see and do. Wells award-winning market takes place on Wednesdays and Saturdays. On the doorstep is The Mendips, an ancient range of hills designated as an Area of Outstanding Natural Beauty and recognised as one of England's most attractive landscapes. ... more   less 
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Also Known As:
Best Western Wells
Wells Best Western
Best Western Plus Swan Hotel Wells, Somerset

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