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“I think this is my favorite place to stay”

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Best Western Plus Swan Hotel
Ranked #1 of 6 Hotels in Wells
Certificate of Excellence
Overland Park, Kansas
Level 5 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“I think this is my favorite place to stay”
Reviewed October 11, 2013

We have stayed at The Swan Hotel in Wells on three separate occasions while visiting England with our children. The first time we had no idea what to expect, and we were so impressed with the concern, care and kindness shown by Mark, the manager, and his staff. Each time we have visited, we have experienced the same high standards, not only with the care and attention shown to us personally, but with the cleanliness of our rooms, the wonderful meals in the dining room, and any other needs we might have. Not only is the hotel a warm, inviting place to stay, but the surrounding area is full of interesting places to visit, as well as an excellent place to go for long, relaxing walks. The Cathedral right across the green is a fantastic place to spend a long afternoon, or even two or three.

Room Tip: We had a family room on one visit, which made traveling with children so much easier. We opted not t...
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  • Stayed June 2013, traveled with family
    • Value
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Helpful?
Thank MsPattiM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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911 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (258)
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English first
Glastonbury, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 8, 2013

Our daughter and new son-in-law held their wedding ceremony and reception at the Swan Hotel. It was absolutely perfect from the time we entered the hotel on Friday until we left on Sunday lunchtime. We were made to feel very special. Mark and the team are the most amazing, gracious, hard working and the most professional hosts one could wish for. Everything was done to perfection, all went according to plan and timing and nothing was too much trouble. Thank you Mark and your team for the most wonderful weekend and for making our daughter and son-in-law feel so very special. - Mike and Bren Watts

  • Stayed October 2013, traveled with family
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Helpful?
1 Thank Brenda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark, Highbridge, Somerset
2 reviews
Reviewed October 8, 2013

We held our Wedding here on Saturday and I have to say it was the most perfect day we could of wished for, from the moment we arrived on Friday to when we left Sunday lunchtime we were all made to feel so special. The whole team especially Mark Tobin are just fantastic..

The rooms are just beautiful with views to die for, The Cathedral Suite is the most luxurious suite we have ever had the privilege to stay in. and a lot of our guests spent the night here and all said how clean and fully stocked they all were.

Food was absolutely gorgeous, plenty to eat for all and even catered for special diets with no hesitation.

We can't thank Mark and the team enough for everything they did for us and we will be recommending the Swan Hotel to all our family and friends for their special occasions.

Thank you again for the bottom of our hearts for the best day of our lives.

  • Stayed October 2013, traveled as a couple
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Helpful?
Thank PaulandDebbiCox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weedon, Northants, United Kingdom
1 review
Reviewed October 6, 2013

My husband booked a stay in the fantastic Cathedral suite as a surprise for my 40th birthday. Absolutely gorgeous room, with wonderful views of Wells cathedral just across the green, from all 3 rooms of the suite. Amazing meal in the hotel restaurant. Staff friendly and attentive. Great location, would definately recommend to friends.

Room Tip: Ask for a room with views of the cathedral.
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  • Stayed October 2013, traveled as a couple
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Helpful?
Thank Amanda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 4, 2013 via mobile

Stayed for the weekend had a fantastic view of the Cathedral from our room. Fab evening meal and breakfast good start to the day. Visit to the Bishop's Palace stopping for a coffee. Lovely setting with good helpful staff.

  • Stayed September 2013
    • Value
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Helpful?
1 Thank Uggbugg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woking
Level 4 Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 3, 2013

Excellent hotel. Staff very welcoming and polite at all times.nothing was too much trouble and they were extremely knowledgable about Wells . Room 16 was spotlessly clean and quiet. Location was perfect and could not be bettered,enjoyed drinks on the terrace overlooking the magnificent Cathedral. Will definitely return. Brilliant breakfast too! Only stayed one night but felt thoroughly spoilt.

  • Stayed October 2013, traveled as a couple
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Helpful?
1 Thank Sarahj611004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon
Level 6 Contributor
117 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed September 29, 2013

The Swan hotel is really lovely with great service. Unfortunately we have just returned from 2 sleepless nights in the noisiest room I have ever had to sleep in. We were housed in Room 17. It is directly above the kitchen , with two ventilation shafts directly outside the windows which don't close properly. To top it all there is a very noisy grid on the road directly outside the room, which every hotel patron by car drives across , making the most unbearable noise. There are other rooms on the same corridor which must have a similar ambience. If you go to this lovely hotel make sure you don't stay in any of these rooms........................AND why you ask did we not ask to be moved. We had unpacked, were in bed fast asleep when it all became crystal clear and we thought it was too late to be moved.

Room Tip: Don't allow staff to place you in Room 17 or any other close by
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  • Stayed September 2013, traveled as a couple
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    • Cleanliness
    • Service
Helpful?
1 Thank GeoDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Swan Hotel

Property: Best Western Plus Swan Hotel
Address: Sadler Street, Wells BA5 2RX, England
Location: United Kingdom > England > Somerset > Wells
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Wells
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Best Western Plus Swan Hotel 4*
Number of rooms: 53
Official Description (provided by the hotel):
Stunningly located, directly opposite Wells Cathedral, the hotel is steeped in 600 years of history. The hotel has a unique charm offering guests modern amenities in a beautiful and relaxed setting. There are 48 bedrooms, a luxurious suite and 5 self-contained apartments to choose from. All bedrooms are individually designed and many feature period antique furniture while others have original four poster beds.The luxurious Cathedral Suite has panoramic views of Wells Cathedral from its lounge, bedroom and bathroom (complete with free standing brass bath). Swan Mews provides a peaceful retreat, ideal for small families or individuals on business. These self-contained apartments are situated in the middle of Wells, amongst a host of shops and restaurants. The hotel's award-winning kitchen (2 AA Rosettes) uses only the finest seasonal ingredients, locally sourced wherever possible. The menu combines modern and traditional British cooking. Diners can eat in our restaurant, 15c A.D., our bar and lounge areas. During the summer months al fresco dining is available in the Walled Garden Café and on Swan Terrace. Wells and the surrounding area is packed with plenty to see and do. Wells award-winning market takes place on Wednesdays and Saturdays. On the doorstep is The Mendips, an ancient range of hills designated as an Area of Outstanding Natural Beauty and recognised as one of England's most attractive landscapes. ... more   less 
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Also Known As:
Best Western Wells
Wells Best Western
Best Western Plus Swan Hotel Wells, Somerset

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