I am very ambivalent about The Swan. The staff were brilliant apart from a very off-hand receptionist who made no offer for our bags to be taken up the steep flight of stairs with a very difficult door to manage at the top.
Our room was small for the price we paid and the bathroom was miniscule.
However. the position was amazing and the view from the outside dining area was ideal.
The staff were so very helpful and friendly and made our stay very pleasant.
The food was very disappointing with burnt cheese on toast at breakfast and throughout our stay of 2 nights, the teapots had chips in their spouts - unhygienic. The evening meal was disappointing and expensive, with the dessert being nothing like the web-site pictures and we were charged £7.50, it being the 3rd course in the daily menu.
- Official Description (provided by the hotel):
- Located directly opposite Wells Cathedral, parts of this historic building date back to at least 1422. Today, the hotel offers guests modern amenities in a beautiful and relaxed setting. There are 49 bedrooms, a luxurious suite and 5 self-contained apartments to choose from. For a real treat, stay in the award-winning Cathedral Suite (complete with free standing brass bath). Swan Mews provides a peaceful retreat, ideal for small families or individuals on business. These self-contained apartments are situated in the middle of Wells, amongst a host of shops and restaurants. During the summer, al fresco dining is available on Swan Terrace (with a magnificent view of the West Front of Wells Cathedral) or in our peaceful Walled Garden Cafe. The hotel's award-winning kitchen (2 AA Rosettes) uses only the finest seasonal ingredients, locally sourced wherever possible. ... more less
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- Also Known As:
- Best Western Wells
- Wells Best Western
- Best Western Plus Swan Hotel Wells, Somerset