We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Much better the second time”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Plus Swan Hotel
Ranked #1 of 6 Hotels in Wells
Certificate of Excellence
Boston, Massachusetts
Level 4 Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Much better the second time”
Reviewed May 23, 2013

I have now stayed at this hotel for the 2nd time. My first review I gave 2 stars and everything had to do with my room, the service and staff were always wonderful. This time I was placed in a modern 2 story suite that had been recently updated. There were still noise from above but that is expected as this is a older historice building. All and all a very pleaseant stay.

Room Tip: Stay with a room number higher than 20.
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlanLongBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

928 reviews from our community

Traveler rating
    474
    283
    114
    33
    24
See reviews for
117
511
28
82
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (264)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Brough, United Kingdom
Level 4 Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed May 22, 2013

We were with a group (not young). First shock - NO LIFT!! How come they get 3-stars with no lift? Check-in staff offered help but the valiant and determined chose to scale the stairs. A sherpa would have helped! On the top stair is a heavy glass door (Health & Safety) so you hang on to your case(s), hold the door open with a knee and plunge forward before the bloody thing closes and sends you plunging down to reception again. Fine for Olympic fitness fanatics but no fun when you're over 70! Maybe they could say, "Please leave your luggage at reception and it will be delivered shortly." (just an idea). There are small steps and stairs all over the place - we even had a small stairscase to the en-suite (deadly when you are eager for a pee in the middle of the night). This is a dream of a place for an accident compensation lawyer.
The staff are very friendly, helpful and courteous and do their best so I have no complaint there.
This is an old coaching inn in probably one of the most attractive small towns in England. Our room was at the back, so peaceful and quiet - it was also quite dark with only a small window and the light bulbs seem to hark back to Edison's first experiments (dim, flickering and occasionally popping!).
Food: Atttactive restaurant but as we were in a group we felt the result of cost cutting. A menu including meat, fish and veggy. The lamb and beef dishes (on separate nights) came on the plate in cylinders!!! (yes). An island of tubular shredded meat in a small lake of "jus" - gravy we call it. Among the fish choices were Coley, Pollock and Ling which used to be a favourite of our cat in the days of local fishmongers who provided Haddock and Salmon for the humans. I gave the Coley a chance. It arrived alone, face downon the plate, a segment of a fillet (about 2" square) decorated by a wreath of unknown bits. It didn't look appetising and wasn't. Sweets were good - Bakewell Tart, Sticky Toffee thingy etc. - no moans there.
As I said, we were a group so it was a form of mass catering - "Get 'em in and out so we can get the real money in". You got that feeling we were 2nd class but It was all done with a smile and perfect manners.The couples at other tables seemed to be enjoying the a-la-carte so it must be better that way.
Fancy a pint of local bitter? £3.80 to you, guv! After dinner coffee = £2.50 per cup. (hmmm!!)

Room Tip: Try the Cathedral Suite - fabulous view of Wells cathedral with a price to match. Go on, you deserve...
See more room tips
  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank richard p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review, June 4, 2013
Thank you for taking the time to post your constructive comments.
Unfortunately some very old buildings and the rambling layouts would only benefit minimally from a lift . We should however always offer assistance.
The door at the top of the stairs is a fire door however there are plans afoot to look into introducing an automatic door to overcome the this issue.
Your observations regarding food are duly noted and will be shared with the Head Chef.
I am pleased you enjoyed our beautiful city and do hope we will have the opportunity of welcoming you back in the not too distant future.
Kind Regards
Terri Chichester
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louth, United Kingdom
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 17, 2013

An atmospheric propery, some might feel shabby chic or rather dismal. Our room was very good with comfortable bed, well furnished and equipped. Minor issue on arrival with toilet seat which was immediately remedied. Dinner was excellent on each of our three nights, although did feel additional charge for after dinner coffee was a bit much. Also charge of £2.00 for Latte as opposed to filter coffee for breakfast was 'steep'. Conversley supplements to choose off table d'hote menu as opposed to a la carte seemed very reasonable. Hotel parking a real bonus.

Room Tip: Not many rooms have good outlook. Be specific if you want cathedral view.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank justjake1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerrville, Texas
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 7, 2013

without a booking, as we like to do. We were briefly scared by the tiny driveway and seeming lack of parking, but after a LONG day of cruisin', schmoozin', Tor-in', and New Agin', all on what we Yanks call the wrong side of the road, we needed a break so took a chance. Glad we did! The Staff was extremely professional and courteous, yet friendly, and the room with its courtyard was lovely.

Stayed April 2013, traveled as a couple
Helpful?
1 Thank fraughtfromtexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol
Level 5 Contributor
53 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed May 7, 2013

Booked a night here for our wedding anniversary. Room had great view over the cathedral and well equipped. Unfortunately the heating was broken and the room was like an igloo. They came up immediately to investigate, brought us a cup of tea while we waited, then when the problem couldn't be fixed they upgraded us to the Cathedral Suite! This was something else - I'd be happy paying full price for it, let alone the bargain it was for us.

In summary - great location, great hotel and great staff. Well recommended.

Room Tip: Rooms facing the cathedral have stunning views
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hs_prd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 6, 2013

Just returned from a pleasurable two night stay at this perfectly-located hotel. The standard of service is the best I've encountered for a very long time. The staff are polite, friendly and happy to help, from the night porter to the restaurant staff, reception and housekeeping.

The restaurant offers a good range of well-presented food and a good wine list. Again, the service was excellent.

Although owned by Best Western this hotel has great character and its very own personality. I recommend this hotel very highly for a visit to the lovely city of Wells.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Billborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 5, 2013

Don't let the name fool you (sorry Best Western, but the brand name does not do this hotel justice in my mind). This is a large and intricate maze of an old English hotel, with many twisting passages, a shockingly narrow car park entrance 'tunnel' and the obligatory very crooked floors that, to me, signifies a truly old, character establishment. From the front on the street it is unimpressive, but it just keeps on going behind that.

Located literally across the street from the amazing cathedral in Wells (no direct views, however) you would be hard-pressed for a better location to explore this quaint small city.

The hotel is perhaps not ideal for the mobility impaired, although they may have accommodations I didn't see.

The room was very good for us. The reception staff excellent.

My one critique would be that the pipes in the wall did bang rather loudly once in a while, and they may need to have that looked into for a few reasons; 1) it could wake you up (we didn't have much trouble as it wasn't frequent), and 2) I'm no plumber, but I would expect those pipes to eventually rattle themselves apart in the wall, and *that* will make a right mess if/when it happens.

Swan Hotel, are you reading this? Just being helpful. This is not meant as a big complaint, but you should look into the banging pipe in the wall in room 63 of your Carriage House (seemed to happen after flushing the toilet, but not every time) before it's too late.

Room Tip: The staff upgraded our single friend to a double room rather than 'let her have' the single...
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Seth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review, May 6, 2013
Thank you for taking the time to write and for your nice comments.
Yes we do read every comment and I shall certainly look into the banging pipes.
Thank you for bringing it to our attention
Regards
Terri Chichester General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Wells
1.6 mi away
Wookey Hole Hotel
Wookey Hole Hotel
#1 of 1 in Wookey Hole
1,024 reviews
0.1 mi away
White Hart Hotel
White Hart Hotel
#3 of 6 in Wells
207 reviews
0.0 mi away
Ancient Gate House Hotel
Show Prices
Show Prices
Show Prices
5.5 mi away
Bannatyne Hotel - Charlton House
Bannatyne Hotel - Charlton House
#1 of 2 in Shepton Mallet
969 reviews
7.0 mi away
Ston Easton Park Hotel
Ston Easton Park Hotel
#1 of 1 in Ston Easton
671 reviews
8.8 mi away
Best Western Plus Centurion Hotel
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Swan Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Swan Hotel

Property: Best Western Plus Swan Hotel
Address: Sadler Street, Wells BA5 2RX, England
Location: United Kingdom > England > Somerset > Wells
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Wells
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Best Western Plus Swan Hotel 4*
Number of rooms: 55
Official Description (provided by the hotel):
Located directly opposite Wells Cathedral, parts of this historic building date back to at least 1422. Today, the hotel offers guests modern amenities in a beautiful and relaxed setting. There are 49 bedrooms, a luxurious suite and 5 self-contained apartments to choose from. For a real treat, stay in the award-winning Cathedral Suite (complete with free standing brass bath). Swan Mews provides a peaceful retreat, ideal for small families or individuals on business. These self-contained apartments are situated in the middle of Wells, amongst a host of shops and restaurants. During the summer, al fresco dining is available on Swan Terrace (with a magnificent view of the West Front of Wells Cathedral) or in our peaceful Walled Garden Cafe. The hotel's award-winning kitchen (2 AA Rosettes) uses only the finest seasonal ingredients, locally sourced wherever possible. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, getaroom.com, Travelocity, Priceline, TripOnline SA, Cancelon, Cheap Tickets, HotelQuickly and Evoline ltd so you can book your Best Western Plus Swan Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Wells
Wells Best Western
Best Western Plus Swan Hotel Wells, Somerset

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing