Those of you who've read my reviews will know that I rate Premier Inns as the best budget hotels available, mainly because they really don't seem at all like my experiences of budget hotels in the past! Glastonbury Premier Inn is no exception. The staff are friendly, efficient and helpful. The rooms are exceptionally clean and, despite the main road running past the window, there was no traffic noise at all!
Premier Inn offer a 'good night guarantee' and, as their beds are so comfortable, I was looking forward to a good night's sleep. No such luck! I found myself hauling myself on to one side of the bed whilst my husband hauled himself to the other and we spent the most uncomfortable night of our lives clinging to the edge of the bed! Some might say we could have complained to Reception and been moved to another room but, when you've been working hard all week and have travelled several hundred miles, including the mileage to Glastonbury, you can understand, we were shattered!
The following morning, we looked under the bed and it was clear the whole structure had collapsed! Struts were pushing through the fabric! I spoke to the Receptionist. She apologised and said they had had lots of problems with their Hypnos beds. It seemed they might have received a 'bad batch' as they'd had lots of complaints, particularly from people who had used Room 18!!
I have to say I was surprised they had even put us in Room 18 when the hotel was far from full but can only assume it was a tactical decision as that particular day they had the 'top men' from Premier arriving there for a meeting with representatives from Hypnos beds. Maybe our complaint helped - I certainly hope so!
The reason for only scoring this 4/5 is because I feel we should have been informed there were problems with some beds. They did, however, refund our payment, and this was done instantly.
I hope the problem will be resolved, and soon, it can't be doing Premier Inns or Hypnos beds any favours!
- Official Description (provided by the hotel):
- Located on the edge of Glastonbury, ideally situated for easy access to local attractions including Clarks Village, Glastonbury Abbey and Glastonbury Tor. Our Glastonbury Premier Inn has everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Glastonbury Hotel England