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“building ok, staff not good, town awefull” 1 of 5 bubbles
Review of Glastonbury Backpackers

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Glastonbury Backpackers
Torquay, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“building ok, staff not good, town awefull”
1 of 5 bubbles Reviewed July 3, 2013

My only expectations were a roof and a bed. I had read the reviews, so really wasn’t expecting much more. However on a Sunday afternoon on arrival we were the only two in the bar I found the staff to be rude, unhelpful, hostile, with bad attitudes, really un-welcoming. I have stayed at many hostels, this is one of the worst.

The ginger guy behind the bar really couldn’t be bothered, it was like my friend and I were just getting in the way of him larkin about and doing what he wanted. The hippy girl had a hell of an attitude, how they are both in gainful employment is beyond me. They had a complete lack of authenticity, charm, personality, charisma, enthusiasm, manners, positive energy and people skills I was disappointed. Sometimes if a place is [--] it doesn’t matter if the people are good. There are some good points in the bar. Some nice touches like pretty lights and some hand painted signs on the walls, and nice seating areas, the building is large and has loads of potential. Perhaps its the clientele that has stopped it developing as it could have done.

To be fair on the plus side the bedding for the accommodation was clean, and there was hand soap both in the kitchen and the toilets, it would have been usefull if the window in the toilet had opened, but at least it had a window. There was a guy in a shirt and tie he was walking around the accommodation maybe he was a manager, maybe he was the owner, he certainly didn’t do much to say hello and welcome us as we were in his care. Unfortunately he walked straight past tables and chairs he could have straightened and overflowing kitchen bin. Lots of light bulbs that didn’t work dirty windows etc, just a general feel of neglect. Clearly it wasn’t his job or he didn’t give a [--].

Unfortunately I left a pizza in the kitchen to cool down but it had disappeared by the time I got back. Not the fault of the hostel I know, but just the whole vibe of don’t give a [--]. We sat outside for a beer next to the monuments right outside of the pub. Where some drunken female mess and her aggressive male friend literally pushed us out the way so they could beat their dog up, with aggressive punches! The woman certainly looks the part of an authentic liberated, enlightened spiritual soul, at first glance, but unfortunately as it transpired she was almost certainly an unemployed mess living off our fabulous nanny state, she was aggressive an intimidating, and contributed nothing to the heart of Glastonbury on a weekend daytime. She later was attended by the police, (should have been more of a presence!) but they did nothing, she continued to be a nuisance all night and was sat in the middle of the pavement first thing in the morning, with a massive chip on her shoulder and an attitude from hell. I think she was begging. This again has nothing to do the hostel, but a more vigilant & caring staff might have done something to help her get moved on from outside of their pub. She was Glastonbury’s ANTI tourism ambassador. There were also people begging on the streets. Certainly on the day I went to Glastonbury town centre it was a mess. It is with regret that I have to say my opinion it is a backward, one horse, unfriendly place. I was hoping to find some cool, friendly, positive, well balanced & aware people, but this wasn’t to be. Glastonbury festival is one thing, and Glastonbury town centre is another thing. I saw some older German visitors in the day time, and I’m sure they must have been wondering how we managed to win two world wars. I’m fairly sure that the older generations would turn in their grave if they saw the state of towns like this.

  • Stayed June 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank bob k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin K M, Owner at Glastonbury Backpackers, responded to this review, July 12, 2013
Thank you for your comments, we are very sad to hear that you had a bad experience here in Glastonbury. I apologise for the unfriendly service you received it is unacceptable from our staff and not the standards we expect from them, we are holding staff training meetings to ensure this does not happen. The gentleman in shirt and tie is another guest like yourself and has nothing to do with the running of the Hostel. Sorry to hear about your pizza disappearing act, it is an unfortunate reality of hostel life that not everyone has the same morals, sadly.
We find the rest of your comments about Glastonbury a very sad fact, whilst the incident you spoke of is by far from a daily occurrence, there can be some problems with 'undesirables' in the town and we do have a lack of Policing in the area. Clearly the last we want is these troubled people hanging around our business, but being directly in the center of town by the monument unfortunately this is where they like to 'hang around' and we have to deal with them as best we can, outside of our licensed area, (basically once moved off our tables), they are in the public domain and outside of our control. We do call the Police when needed but as you saw sometimes they do not deal with the situation, (if the Police can't move them on, how do you expect us to!?). Glastonbury is a lovely, interesting & diverse town with mainly really nice & interesting people. Please try not to judge us by the sad few whose only purpose in life is to be negative & miserable. I would also suggest your opinions on Glastonbury should be on the town page, not the hostels. Thank you again for taking the time to write your review though.
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38 reviews from our community

Traveler rating
    9
    9
    5
    6
    9
See reviews for
2
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7
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Any
English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed June 25, 2013

If your planning a reasonably quiet restful weekend away ...cross the crown off your list ..although there were notices at the check in desk saying no noise in the corridors after 10.30pm a thumping disco and band held in the bar downstairs til 2.30am did not seem to count. We stayed on the 3rd floor and the noise was ridiculously loud and the furniture even vibrated. Our friends on the 2nd floor found it even noiser.
That was on the Friday night and on the Saturday same level of noise and more noise of departing people going on til even later still.
We didnt stay for the Kareoke which was to be on the Sunday night ...
In saying all this the staff are friendly and helpful and if you are a night club person and want to join in it would be great fun i am sure
When we complained the management were helpful

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank roughguide1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin K M, Owner at Glastonbury Backpackers, responded to this review, July 11, 2013
Thank you for your review. We are a very busy, fun bar open until 2.30am with loud music on the weekends, fabulous fun if you join in! But we are quite open with people that if you're after a quiet & peaceful bed then unfortunately we are not for you. The late bar & loud music are usually only at the weekends & it is generally quiet Monday to Thursday, remembering that our main business is the bar so sometimes, ie. someones birthday or other occasion we may have the music up louder in the week for this, we always try to help our guests where we can, but our main business being the bar downstairs unfortunately, sometimes we cannot please everyone.
Many thanks again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Glastonbury hotels

London
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 21, 2013

I had a great stay in this friendly hostel with helpful staff. Good atmosphere with nice communal space. As warned it can be noisy on a weekend, so if you're a light sleeper bring earplugs. But it's only the sound of people having fun as its a bustling pub beneath.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Debolahm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin K M, Owner at Glastonbury Backpackers, responded to this review, May 23, 2013
Thank you for your stay and review. Hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brixham, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed February 9, 2013

We had a family room at the Backpackers. It is a brilliant location right in the heart of Glastonbury and is affordable and basic accommodation. Our room was sufficiently comfortable and clean and we had no worries staying there with our 5 year old. But be prepared that the pub downstairs is busy and noisy at weekends!
The food upstairs in The Loft pizzeria was really excellent, with locally sourced quality ingredients. The pizza menu is interesting and you can also have gluten and diary free pancakes or lamb or venison burgers. There are some nice side dishes and excellent drink choices up here too, including unusual options such as local mead or cider.
The Loft is really chilled with candlelight and suits the Glastonbury atmosphere well, we would definitely eat there again and would stay again midweek.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kateykate66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed February 5, 2013

I didn't mind staying here. The staff were really friendly and helpful, and my friend and I had the dorm room to ourselves which was nice. We stayed in winter which was why it was quiet, but it was a 10 bed dorm so if it had been full it would have been a bit annoying, especially as there were no lockers. The view from our dorm was nice - it looked out over the main square of Glastonbury. The room had a little bathroom which was basic but fine. There was a terrible smell outside the room in the little hall that connects to the other dorm rooms. It crept into the room a little but only at the end where the door was. We stayed on a Saturday night, and as there was a bar downstairs that meant it was rather noisy until about 2am, so I didnt get a great nights sleep. I'm not sure how late the bar stays open on other nights.

I would probably stay here again, but next time I would bring earplugs.

  • Stayed January 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank meganrachael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed January 22, 2013

Overall everyone in Glastonbury seems to come here when all the other pubs have to kick out (it is a particular shame that The Arthur cannot have music later than 11 as the quality of music is it's most redeeming feature and would compete well with The Crown!) and as such it tends to feel packed and as everyone is generally just going there to get more drunk it can at times feel quite intimidating! The female bar staff tend to be scantily clad with bad attitudes regardless of the time of year and service definitely does not come with a smile! Music tends to be pop music which I like to have a dance to and if you are with a group of friends and can manage to avoid inappropriate groping or drunken people falling on you or getting angry for nothing, it is possible to have a good night! In total contrast the atmosphere in The Loft, new pizza venue upstairs in The Crown, is fantastic! The staff are friendly and the pizzas are great, if they could create a separate entrance so you didn't have to go through the main pub I am sure it would generate much more custom; it is a shame as the varieties of handmade pizzas available are fantastic! Great value and amazing taste!

  • Stayed December 2012
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Cleanliness
Helpful?
1 Thank 42kittenkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 bubbles Reviewed December 1, 2012 via mobile

Was warned that there was a small pub below that could be noisy, that I didn't mind it was the constant shouting, abuse & people vomiting into puddles of other vomit until 3am. The bar is small, food is mediocre & there was an ugly cat that kept trying to come in my room.

Stayed April 2012
Helpful?
1 Thank Smokey J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin K M, Owner at Glastonbury Backpackers, responded to this review, December 3, 2012
I'm not sure if this person has the correct place. We have a fairly large bar, well we usually have between 100 to 150+ people in on busy nights, we are one of the main bars in the center of town which closes at 2am. Cannot speak for any shouting or abuse outside at the time or anyone being ill, although sadly at times it can happen. We work hard to maintain a fun & friendly atmosphere, being a late bar/club some people unfortunately don't know their limits nor how to behave properly and would be dealt with swiftly and barred if necessary. Also we do not have any cats and we were not serving any food when this reviewer stayed.
We are basic, budget accommodation, but we are working on redecorating and improving the accommodation over time and also have now opened a new pizza & wine bar upstairs.
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Additional Information about Glastonbury Backpackers

Property: Glastonbury Backpackers
Address: at The Crown | 4 Market Place, Glastonbury BA6 9HD, England (Formerly Glastonbury Backpackers)
Location: United Kingdom > England > Somerset > Glastonbury
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #16 of 19 Specialty Lodging in Glastonbury
Price Range (Based on Average Rates): $
Number of rooms: 9
Official Description (provided by the hotel):
We are a backpackers with male & female dorms and 6 private rooms most with showers & toilets. The Crown & Glastonbury Backpackers is set in the center of wonderful Glastonbury just up from the Abbey. The accommodation is directly above a very busy bar with DJ's and live music on weekends open until 2.30am, which is great fun if you want to join in but obviously it is also loud upstairs on weekends. The dorm rooms & 3 privates are on the third floor, other private rooms on the second floor are very loud on these nights, so if you're not a night owl ear plugs are recommended!IMPORTANT - ACCOMMODATION IS ABOVE A GREAT FUN BAR WHICH IS VERY BUSY & NOISY ON WEEKENDS - IF YOU'RE LOOKING FOR FUN WE HOPE TO SEE YOU SOON, IF YOU WANT QUIET & PEACEFUL BEDS WE ARE NOT FOR YOU! ... more   less 
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Also Known As:
Glastonbury Backpackers England

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