On the 26th Jan 2013 around 1pm, after looking for a nice place to eat a good steak in Bath for about an hour, a friend told me about this restaurant and I decided to go there for the first time with my little daughter and had a really bad experience.
We were given a table by the door on the ground floor by a very nice and polite waitress who served us two drinks and took the order for pizzas, which my daughter then chose. While we waited and with people coming in and out it was absolutely freezing and uncomfortable so I asked the waiter who was also serving in this room if he could sit us on one of the other tables as there were at least 5 or 6 tables which had just become empty. He said with an arrogant and loud tone of voice "which table did you reserve?", I replied "I didn't, that's why I am asking you". He replied "all of these tables are reserved for people coming in at 2.30pm, the ones around the corner still have people sitting there, do you want to see?", I was absolutely shocked about the way he was talking to me, other clients looking at us, and said "why are you talking to me like that?" and he said "I am replying in the same way you asked your question!". I felt like getting up straight away and leaving this place, but felt I shouldn't because my daughter was hungry and already upset for other reasons, she would probably feel worse if we left and looked for another restaurant. About 30 seconds later he comes to my table and offers a table upstairs which we accepted.
I asked the waiter who was serving upstairs if his colleague owns the restaurant and told him what happened. He apologized for his colleague's bad manners and made sure he served us well. The pizzas were very good. When I asked for the bill, two drinks ad been deducted "to make up for the trouble caused", the waiter said, which was very nice of him and stopped me making an official complaint. If the tables were all reserved for people coming in almost 2 hours later, he could have simply explained that with good manners and a smile on his face! However, this was a unique experience I shall never forget. I will certainly NOT recommend this restaurant to anyone because of my terrible experience with this waiter. My money can be spent in other good restaurants in Bath, with excellent service, serving very good pizzas as well!
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