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Ripped off with over priced wine and cold food

Ordered roasts- simple asked for wine list - oh we dont have this available during the Xmas market... read more

Reviewed today
Sunshine821157
via mobile
Great beer. Terrible roast.

Visited on Sunday afternoon with friends for a roast. Firstly, I'll say the beers on offer were... read more

Reviewed September 26, 2018
D2037YBsarahh
,
Bath, United Kingdom
via mobile
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Reviewed March 15, 2018 via mobile

Been here before after rugby for drinks, great atmosphere. Was in Bath overnight, hotel close to pub so decided to drop in for dinner. Different atmosphere on non rugby day, very chilled ( rugby atmosphere not a problem though as stated ), really nice. Food arrived cold though! Sent it back, staff very apologetic and friendly about it. Came back warmed. All good. Wouldn’t let that put me off

Thank Glen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim R, Manager at Crystal Palace, responded to this reviewResponded March 18, 2018

Hello Glen,

Firstly would like to thank you for taking the time to leave us your feedback on our trip advisor. Its a great shame that we didn't get the food correct first time, but I am glad it was sorted and the staff were efficient about getting your food up to the standard of what it should of been. we will look forward to seeing you again in the future and Thanks again for your feed back

Crystal Palace Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2018

If I lived in Bath I think this would be my local! It's in a central location, good atmosphere, chilled out music, comfy seats and good selection of drinks/snacks. I've not eaten here but they do food too. The staff are friendly and you get served quickly. We will be back next time we're in Bath.

Thank Bear_Tiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim R, Manager at Crystal Palace, responded to this reviewResponded February 28, 2018

Thank you for taking the time to review our pub. We're glad you enjoyed your visit.

We will look forward to seeing you again in the foreseeable future where you can come and enjoy our food as well.

Thanks Again

Crystal Palace Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2018

Booked this place for Sinday lunch on a trip through Bath, was really looking forward to the lunch as the menu sounded great. Unfortunately when we arrived nobody could be bothered to even acknowledge our presence let alone welcome us and show us to our table. We did not stay and will nevr bother in the future. The good news is we found a faboulous restaurant a short walk away which had great customer service and fabulous food, we will revisit that restaurant next time round.

Thank Villagirlnextyear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim R, General Manager at Crystal Palace, responded to this reviewResponded March 9, 2018

Hi Villagirlnextyear,

I am sorry to read you were unhappy on your last visit and the team did not acknowledge you.
Please feel free to contact me direct on crystalpalace.manager@fullers.co.uk or 01225 482666 so we can discuss this further.

Kindest Regards
Kim Rennie

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Reviewed January 10, 2018 via mobile

This bar and restaurant is absolutely define...so far the quality of there Sunday Roast is the best I can find in Bath...
A great selection of wines by the glass and if you can get to sit on the old arm chairs...then it's like feasting in a lovely Agatha Christie movie...
It's always packed and I understand why....

Thank Dayworker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim R, General Manager at Crystal Palace, responded to this reviewResponded January 13, 2018

Hi Dayworker,

Thank you for taking the time to leave us a review and your lovely words.
We are so pleased you enjoyed your visit. Our Sunday Roasts are something we are very proud of. I have passed your comments on to our kitchen are delighted with your review.

Hopefully we will see you again soon.
Kind Regards
Kim and the team

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Reviewed January 9, 2018 via mobile

Went for a cheeky pint whilst touring around Bath. A very beautiful tavern like place. Dark furniture, lit with candles on every table. It was pleasantly warm.

Nice range of drinks and the whole place (including toilets) was beautifully decorated and spotlessly clean.

Thank Zoogs S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim R, General Manager at Crystal Palace, responded to this reviewResponded January 13, 2018

Hi Zoogs,

Thank you for taking the time to leave us a review.
We are so pleased you enjoyed your visit.
The team work very hard to ensure we maintain high standards throughout the pub and your comments prove that the hard work of the team has paid off.

We look forward to seeing you again.

Kind Regards
Kim and the team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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