We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Don't bother with this place staff are not bothered about customers”
Review of Crystal Palace

Crystal Palace
Ranked #15 of 46 Nightlife in Bath
More attraction details
Attraction details
Owner description: Near the Roman Baths and Bath Abbey, The Crystal Palace is one of the city’s true gems. Our menu stays true to traditional tastes, with classic English dishes and daily specials. And of course, we’ve a wide range of delectable drinks to wash it all down.
Reviewed February 23, 2018

Booked this place for Sinday lunch on a trip through Bath, was really looking forward to the lunch as the menu sounded great. Unfortunately when we arrived nobody could be bothered to even acknowledge our presence let alone welcome us and show us to our table. We did not stay and will nevr bother in the future. The good news is we found a faboulous restaurant a short walk away which had great customer service and fabulous food, we will revisit that restaurant next time round.

Thank Villagirlnextyear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim R, General Manager at Crystal Palace, responded to this reviewResponded March 9, 2018

Hi Villagirlnextyear,

I am sorry to read you were unhappy on your last visit and the team did not acknowledge you.
Please feel free to contact me direct on crystalpalace.manager@fullers.co.uk or 01225 482666 so we can discuss this further.

Kindest Regards
Kim Rennie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (150)
Traveler rating
Traveler type
Time of year
Language
All reviews
"london pride"
in 3 reviews
"bar staff were very friendly"
in 2 reviews
"mulled cider"
in 2 reviews
"served quickly"
in 2 reviews
"melt in the mouth"
in 2 reviews
"city centre"
in 2 reviews
"bath abbey"
in 3 reviews
"roman baths"
in 2 reviews
Filter

12 - 16 of 150 reviews

Reviewed January 10, 2018 via mobile

This bar and restaurant is absolutely define...so far the quality of there Sunday Roast is the best I can find in Bath...
A great selection of wines by the glass and if you can get to sit on the old arm chairs...then it's like feasting in a lovely Agatha Christie movie...
It's always packed and I understand why....

Thank Dayworker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim R, General Manager at Crystal Palace, responded to this reviewResponded January 13, 2018

Hi Dayworker,

Thank you for taking the time to leave us a review and your lovely words.
We are so pleased you enjoyed your visit. Our Sunday Roasts are something we are very proud of. I have passed your comments on to our kitchen are delighted with your review.

Hopefully we will see you again soon.
Kind Regards
Kim and the team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2018 via mobile

Went for a cheeky pint whilst touring around Bath. A very beautiful tavern like place. Dark furniture, lit with candles on every table. It was pleasantly warm.

Nice range of drinks and the whole place (including toilets) was beautifully decorated and spotlessly clean.

Thank Zoogs S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim R, General Manager at Crystal Palace, responded to this reviewResponded January 13, 2018

Hi Zoogs,

Thank you for taking the time to leave us a review.
We are so pleased you enjoyed your visit.
The team work very hard to ensure we maintain high standards throughout the pub and your comments prove that the hard work of the team has paid off.

We look forward to seeing you again.

Kind Regards
Kim and the team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2017 via mobile

Very nice place in the heart of Bath. Cosy atmosphere and good food. Try the pie of the day! Large choice of beers and wine. Reasonable prices.

Thank Goudannou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim R, General Manager at Crystal Palace, responded to this reviewResponded January 9, 2018

Hi,

Thank you for taking the time to leave us a review.
We are so pleased you enjoyed your visit.
We look forward to seeing you when you next in Bath.
Kind Regards
Kim

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
See more reviews
Reviewed December 9, 2017 via mobile

Located right in the centre of Bath this place is great to stop for a rest in between shopping. Surrounded by the bustling Christmas markets I sat down to enjoy a mulled cider. Staff were friendly and relaxed even though it was very busy. I sat next to a couple who had food which looked amazing as well.

Thank Cornwallfoodie44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim R, General Manager at Crystal Palace, responded to this reviewResponded December 12, 2017

Hi Cornwallfoodie44,

Thank you for taking the to leave us a review.
We are so pleased you enjoyed you mulled cider which I am sure was a well deserved treat from all the shopping from the Christmas Market.

We do hope we see you again soon.
Kind Regards
Kim

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Crystal Palace also viewed

 

Been to Crystal Palace? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing