A group of us booked in to this 'hotel' on the strength of it supposedly being four star, and supposedly being a hotel. The rooms were above the Loch Fyne restaurant (which we were aware of) and up stairs, which we were also aware of. However, the stairs were so steep and so many that we were all left gasping for breath, having to stop at each landing. The room we had was at the top of the building, and clean, with nice touches such as complimentary mineral water, but it was also quite small and cramped. The bedding was also clean and crisp, but the pillows were flat and flabby and I woke up on both mornings with neck and back pain. It was very noisy during both nights - until the small hours - not really the hotel's fault, I suppose, but it didn't enhance the quality of our stay.
The remote control on the television set in our room didn't work, had no back on it and contained mouldy batteries. We phoned down on the first day to report this and were told that somebody would come and sort it out, but nobody did. It was still the same when we left on the third day.
There also didn't appear to be an escape route in case of fire - the notice in the room merely told us to leave by the nearest exit - not very reassuring when you are on the top floor and there is only one staircase.
Breakfast was served in the Loch Fyne restaurant, which was cavernous and empty, not really a nice atmosphere for a small group of people. The buffet was very limited, nothing in the way of fresh fruit salad or grapefruit, but there was a lot of choice of cooked food. This was good on the first day, less so on the second with underdone toast and tepid food - strange as the chef was actually there cooking it!
What was really disappointing was the total lack of anywhere which might have constituted a public area where we could have met for a sit down, cup of tea and a chat. There were only the rooms and the restaurant, and a kind of bar behind the door with a few bar stools but no tables. You had to go past this bar through a fire door to get to the rooms. There seemed to be nobody actually in charge of the hotel side - just bar staff and waiting staff.
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