After reserving a room in advance, Mrs Guy called us late morning on our arrival date, to inform us that she had double booked the room. She was incredibly apologetic, and had arranged for accommodation in another B&B close by. Mrs Guy had offered to pay the difference in rates at the new place (quoted as £10 more expensive), and we initially accepted the offer. We were a little surprised to find that the second B&B's website quoted similar rates to 14 RP.
We had chosen this hotel because it was something a bit different to the usual British B&B (modern art, organic breakfast etc.). The alternative to which we were directed was a quaint, traditional British B&B, but not what we were looking for at all. Our stay was booked as a stopover on a long journey, and as, by this point we were two hours from home, we cut our losses and got back in the car!
We did wonder why our booking was redirected as opposed to our fellow double-booked customer, and thought that maybe it was as a result of our one-night stay being less lucrative than a longer-staying guest who may have presented at the last minute, but we have no evidence for this. I note that another TripAdvisor contributor also reported a changed booking following a prior arrangement with Mrs Guy due to a longer-staying booking coming up.More
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