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“Fab food, restaurant, location and awesome staff”
5 of 5 bubbles Review of River Canteen - CLOSED

River Canteen
Price range: $0 - $24
Cuisines: Italian, Mediterranean
Dining options: Late Night, Dinner, Highchairs Available, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff
Restaurant details
Dining options: Late Night, Dinner, Highchairs Available, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff
Level Contributor
20 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Fab food, restaurant, location and awesome staff”
5 of 5 bubbles Reviewed March 4, 2013

Went Saturday 2nd March with a party of 12 for my Hen celebration. From start to finish the staff were more than accommodating, doing everything they could to make our experience a memorable one. The restaurant has a lovely ambience and the setting is perfect on the river.
We ordered a variety of meals, which everyone throughly enjoyed. The roast lamb was to die for and melted in your mouth! Not one complaint from anyone.
They even serenaded me and provided flaming Zambuca which was a lovely touch and end to the evening.
We will definitely be back with our families soon xx

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Lindzlashes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

80 reviews from our community

Visitor rating
    45
    15
    7
    6
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
87 reviews
70 restaurant reviews
common_n_restaurant_reviews_1bd8 53 helpful votes
“Awful Experience On Every Level”
1 of 5 bubbles Reviewed March 3, 2013

There was a big group of us who went there to celebrate an occasion. Despite the person organising the party speaking to the restaurant and making arrangements, such as ordering the food at the bar when we arrived so we didn't have to wait at the table, you would have thought we turned up unexpected.

From arrival to our starters being served it was over 90 minutes and the mains weren't served until over 2 hours after we arrived. Both of my dishes were wrong - the mushroom in the white wine was unrecognisable to what was described in the menu as it appeared to be in a mustard based sauce and I asked for the Fettuccine to come without the chicken and when it arrived the first time it had chicken, they replaced the dish and when it came back it was luke warm and I still found chicken in it - I declined the offer for it to be taken away and replaced for a 2nd time.

Whilst some of the staff were doing their best the attitude of the management generally was one of 'so what do you expect us to do about it' with comments ranging from they are busy, they don't know how it happened and so on......whilst we were waiting for our starters we asked if we could have some bread or something to which we were told we would have to pay for it before they then bought out some canape style snacks for us whilst we were waiting. Paying the bill at the end was also very uncomfortable as when we tried to get a resolution to our issues there was heated debate about the discount coming off the bill, one member of management didn't know that we had been offered discount off the drinks bill already and didn't want to put that through and offered an alternative discount etc seeming to think we would be happy with the incorrect meal being removed from the bill and a round of sambucca thrown in. Eventually we came to a resolution we were happy with but not before the atmosphere had been well and truly soured for the evening.

I would say that the food was distinctly average on the whole (taking my order out of the equation) but the experience was overall terrible from my perspective.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank PurplePoodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Level Contributor
117 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 157 helpful votes
“River Canteen - Not as special as we thought”
3 of 5 bubbles Reviewed February 25, 2013

Having read previous reviews we thought we would give it a go but were rather disappointed.
The order was wrong for both the food and drinks and when the food arrived it unfortunaltey didnt make up for it . The Pizzas were extremely salty, the Olives too. Overall not a good experience and one we shall not be repeating.

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank rawSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
24 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“bad experience”
1 of 5 bubbles Reviewed February 18, 2013

i booked it throw top table and i want make a review over there buy they don't let me, it was hair on my dish and when i saw that i feel sick and went to toilet it is not nice

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank maryam k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, England
Level Contributor
77 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
“Very good experience”
4 of 5 bubbles Reviewed February 16, 2013

Had an extremely nice lunch here a few months ago. Very nice location next to the river, with very good food and excellent service. In good weather, nice sitting out area on balcony overlooking the river. Looked very modern when I first arrived, and was slightly concerned that the experience would be rather sterile, but beautifully cooked food and welcoming service quickly made me realise this would be worth further visits

  • Visited March 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank bladesman77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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