We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Ok but overpriced, beware of 'optional' service charge”
Review of Giraffe

Giraffe
Ranked #160 of 603 Restaurants in Bath
Price range: $1 - $67
Cuisines: American, Asian
More restaurant details
Restaurant details
Dining options: Late Night, Breakfast, Reservations
Description: Freshly cooked food for everyone served to the sound of great music - guaranteed to make you feel good!
Reviewed November 17, 2012

Arrieved just after 6.30 and was offered a table straight away. The three of us were sat at a table and water was offered as well as menus. Two of us ordered the giraffe burger and one a mexican dish. waiter took drinks order. seperate waiter took food order while drinks arrived. Food did not take long to be served, burger was excellent but could have done with a few more fries. I have had better for that price. Drink choice was ok but a bottle of cider was an eyewatering £4.60. When we got the bill it seemed a little steep so we asked for an itemised bill which we wern't previously presented with. They had added a 10% 'optional' service charge, it is in very small print on the menu. I really object to this practice, if the service is up to it, I will decide on a tip and give directly in cash to the person who deserved it. Won't be going there again because of this.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank graham b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (471)
Traveler rating
Traveler type
Time of year
Language
  • More languages

434 - 438 of 471 reviews

Reviewed November 5, 2012

Went there Sat evening, staff were very good. Good value and children's menu was good. Busy evening so maybe a different night meals may be served slightly quicker but there was 8 of us so that might not have helped. All in all excellent place.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Barb1946-07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

We have been to Giraffe over ten times and we have always enjoyed the food. We particularly like the brunch menu, especially the ‘full brunch’ (= free range fried/poached/scrambled free-range eggs, smoky bacon, baked beans, sausage, chunky potato wedges, toasted artisan sourdough) and the huevos rancheros. The burgers are also very good. On my last visit I was sad to see that the ‘Big Greek’ lamb burger had disappeared from the menu. The weak part of the Giraffe experience is, as you can see from other reviews, the service. At times it can be great, particularly when the place is nearly empty; but even that is not a guarantee of good service. At the worst times service is dreadfully slow. Also, the staffing of the bar seems spotty. Generally there is a competent bartender on duty, but at times the waitstaff seem to be acting as amateur bartenders. On one visit I ordered a margarita and was brought something that was truly undrinkable. Although things seem to be good in the kitchen, this branch of Giraffe clearly faces persistent front-of-house staffing and training problems, which are likely to get worse when the new restaurants at The Vaults open directly opposite and start competing with Giraffe for good staff. By the way, they do not accept lunchtime reservations on the weekend, which is silly and annoying.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Tubulosity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2012 via mobile

Excellent food and decent service. Lacked atmosphere but perhaps to do with time of visit. Will return.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Alan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2012

we had lunch on Saturday during our ladies weekend away. The cocktails were lovely and the food and service brilliant. All in all a great place for lunch to recharge your battery during a heavy day of shopping!

Thank belgianbun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Giraffe also viewed

Bristol, England
 

Been to Giraffe? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing