I have just come back fro a 3 night stay at the Haringtons hotel in Bath, and have to say i am very disappointed with the hotel.
After reading numerous reviews myself and my partner picked this hotel due to its location and reputation for service and stayed over valentines day.
We stayed in room 10, and it is described as one of there largest rooms with a bath and cost £150 per night.
The room was quite small with a lack of storage space for the two of us to use - just one small wardrobe and 3 small draws.
The bath was broken - the decorative metal trim around the overflow was not fixed and kept falling off, and it was nearly impossible to get the plug out unless you used a knife to prise it up.
The floor in the bedroom had such a slope on it that i could not put a drink on the bedside table without it sliding off, i had to prop the table up with magazines to level it up and use it.
Also the housekeeping was not up to any kind of descent standard, once cleaned empty drinks bottles were not removed, and generally the room appeared not much cleaner than before. Also on one occassion our towels were taken and fresh ones not left, and i asked for 2 spare pillows to be told they only had one.
On Sunday 14th Feb at about 4pm i asked if they were still serving food to be told by a member of staff that she did not know, and i would have to wait until her manager came back. About 30mins later i managed to get a sandwich and a drink, but the general attitude of the only staff member on duty on Sunday was 'i don't know' (a phrase she used constantly on the telephone.)
There was also a lot of noise on the floorboards from the room above, and my girlfriend stated the sheets on the bed were like hospital sheets, a fact i agree with as they make you sweat alot, even when the room is cool.
On the plus side location is great, breakfast was good, and they sorted out the car parking with no trouble.
Finally on a general houskeeping point, as you enter the hotel there is a mat to wipe your feet set into the floor. It is surrounded by brass edging strips, and the largest of these was not fixed and i constantly tripped over it or kicked it as i entered or left.
It was like this from when we arrived till when i left, and only needed a couple of screws to hold it down. It is only a small thing but sums up in my opinion the failings of the hotel when it comes to customer satifaction and service, they could do a lot of things a lot better.
So in overview we found the hotel is in a great location, but would not stay again.
- Official Description (provided by the hotel):
- Harington's city boutique hotel is ideally located on a quite cobbled street right in the centre of historic Bath. We are only a few hundred yards from the Roman Baths, Thermae Bath Spa and Bath Abbey. The city's main shopping street (Milsom Street) is only a stone's throw from our front door. Bath's bus & train station is only a 10 minute walk from the hotel. The hotel offers reserved off-site car parking just a few minutes from the hotel. We offer our guest modern decor and comforts in a historic townhouse setting. All our rooms are recently refurbished and en-suite. Free Wi-Fi is available throughout the hotel for guests. Our residents bar is open until midnight seven days a week and we also have a lounge menu serving food until 9pm nightly. Finally enjoy our gourmet breakfast each day to prepare yourself for the sights of Bath! ... more less
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- Also Known As:
- Haringtons Hotel Bath