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“Exceptional service!”
Review of Aquae Sulis Hotel

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Aquae Sulis Hotel
Ranked #18 of 154 Bath B&B and Inns
Certificate of Excellence
Australia
Level Contributor
83 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
“Exceptional service!”
Reviewed March 6, 2013

We stayed here in February 2013 in an executive double room.

Firstly let me mention the staff. Wonderful! Anna-Maria checked us in and she thought of everything for us; from offering options for dinner to options for exploring Bath. She even supplied us with maps of the city and highlighted the key areas to visit. Her details on how to catch the bus into the city centre so as to save money on parking sounded so easy, we decided to give it a go…and it was indeed so easy! It cost us GBP4.40 each for a return ticket and the journey was about 10 minutes each way.

Now to our hotel room; we stayed upstairs in room 9, the Hannah More room. It was spacious, tastefully decorated and featured a great king size bed and a single bed. We only used the double bed and it was good quality, comfortable and offered a good night’s sleep.

We had a TV, hair dryer, alarm clock with docking station, coffee and tea making facilities and on the coffee table there was a good selection of magazines. The room also had exceptional light fittings offering a nice bright room at night. So often we find ourselves in hotel rooms that are very dimly lit. Free Wi-Fi was available plus use of computer if needed.

The en-suite was a nice size too and we had plenty of soft, fluffy towels, a beautiful hot shower and complimentary shampoo, conditioner, soap etc
.
Breakfast was served downstairs in the dining room and we had our own personal table which matched our room name! On the back of the breakfast menu was a brief outline of room’s namesake, Hannah More. What a refreshing and interesting touch!

Breakfast offered a wide selection of fresh fruit, cereals, nuts, yoghurts etc. and also a fully cooked breakfast. The choice available was the best we had come across during our holiday in the UK.

We met Anna-Maria again at breakfast and once more received a warm and friendly welcome and a chat.

We definitely would recommend this guest house as a place of high quality service and we would return for another stay without hesitation.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DormouseTidings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaneMC2, Owner at Aquae Sulis Hotel, responded to this review, March 8, 2013
Thank you for this exceptionally comprehensive review. Customer reviews are of great importance to us so we are particularly appreciative of your effort. We listen very carefully to the views of our guests when providing our services as it is not always easy to gain an independent and objective view of one's business. Ana-Maria is very hard-working and dedicated to the welfare of our guests and it is nice for her to read your compliments. Thanks once again and we hope you enjoyed your stay in the UK.
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907 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (178)
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English first
London, United Kingdom
Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed February 27, 2013

We enjoyed a 2 night stay in this charming house. The staff are very helpful and try really hard to please. The locations is a little far out from the city centre, but it is close to the park and ride scheme and also very near a bus stop. They allow you to eat a takeaway in the dining room which is very kind.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Teacupcake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaneMC2, Owner at Aquae Sulis Hotel, responded to this review, March 8, 2013
We appreciate your review and your time. The staff are very committed to making sure that people's stay is as comfortable and trouble-free as possible. We like to accommodate guests' needs in a relaxed atmosphere. Many thanks once again.
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London, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 26, 2013

My girlfriend and I had an overnight stay here recently while visiting Bath to see the sights. It is a perfect location (just a drive/bus or short walk to the city), and has parking available. Our room was very private and had it's own boot room. There was a large heater available and the bed was very comfortable. On arrival the concierge provided us with maps and directions, as well as told us about breakfast (which was very nice!). Highly recommended!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ekneba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaneMC2, Owner at Aquae Sulis Hotel, responded to this review, March 8, 2013
We very much appreciate you taking the time to post a review. We listen carefully to what our guests are telling us so that we can continue to provide the best possible service. We are glad we were able to make you comfortable and help you enjoy the unique character of the city of Bath. Thank you very much again for your trouble.
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1 review
Reviewed February 25, 2013

Spent a long birthday weekend at the Aquae Sulis.. The hosts are very hospitable and on hand for advice on the area and any help you may need, likewise the staff all very pleasant and only to happy to help.
My husband & I stayed in room 14 called dr Oliver's annex, witch was spotless and cleaned every day as well.
Our breakfast was lovely! Fresh fruit, cereals, yogurts, juices and the full English.. Witch was to much really but seemed churlish to refuse ;)
Would recommend this guest house to anyone staying in Bath. And would love to stay there again in the near future.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juliadaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaneMC2, Owner at Aquae Sulis Hotel, responded to this review, March 8, 2013
Thank you so much for taking the time to send in a review. We enjoyed your comments on the breakfast and enjoyed celebrating your birthday with you. Helping people get the best out of their stay in Bath is a priority of ours and we are always looking to improve our service. Thanks again for your comments and we look forward to seeing you again very soon.
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Perth
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 25, 2013

This place was fantastic. I would definately recommend it. The owners were friendly and very helpful, breakfast was great, good location. It snowed while we were there so it all looked very pretty from the outside with the fairy lights on and the snow everywhere, Beautiful!!!

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank herewecome2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaneMC2, Owner at Aquae Sulis Hotel, responded to this review, March 8, 2013
Thanks for taking the time to review us and for your very generous comments. It is very encouraging for the hard working staff to receive your kind compliments. Glad you were brave enough to come out in the snow and Bath was looking so beautiful. We have put a few photos of Aquae Sulis in the snow on the Tripadvisor page to bring back some memories! Thanks again.
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Kidderminster, United Kingdom
1 review
Reviewed February 25, 2013

Spent a lovely three day break here. Room was lovely with everything you could possibly need. First class choice for breakfast. Bus stop outside which takes you to bus station and a couple of minutes walk to roman baths. Travelled by train and was met by the delightful Ana who is always smiling and thanks to jane for dropping us back at station. Would recommend this B and B to anyone and hope to visit again soon. Lorraine and Stan Andrews

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorraine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaneMC2, Owner at Aquae Sulis Hotel, responded to this review, March 8, 2013
Thank you very much for making the effort to write such a comprehensive review. We take our reviews very seriously and regard them as our most important source of feedback. We are pleased that we were able to help you get so much out of your visit to Bath and look forward to seeing you perhaps on your next visit to the UK
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Oxford
Level Contributor
2 reviews
Reviewed February 25, 2013

The staff were very friendly and accommodating. The room was extremely comfortable and well equipped. The breakfast was superb and had a wide range of choice. The location was fantastic. It was easy to get to whilst avoiding driving through centre of Bath and there was plenty of parking on arrival. There is a bus into the centre of Bath that ran every 10 minutes and the stop is directly outside the guest house. It is approximately a 30 minute walk to the centre of Bath if you chose to stroll into town down the river. Overall I would highly recommend staying here.

Andy and Alex

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OxfordAlex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaneMC2, Owner at Aquae Sulis Hotel, responded to this review, March 8, 2013
Thank you very much for taking the time to review us. We are very pleased that you enjoyed your stay with us in Bath. We make a particular effort to provide an atmosphere in which people can both relax and get the most out of their break in Bath. Your compliments will encourage us to continue our service. Thanks once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aquae Sulis Hotel

Property: Aquae Sulis Hotel
Address: 174-176 Newbridge Road | Newbridge, Bath BA1 3LE, England
Phone Number:
Location: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #18 of 154 B&Bs / Inns in Bath
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Aquae Sulis Hotel 4*
Number of rooms: 14
Official Description (provided by the hotel):
Located in a quieter location in the beautiful Roman Spa city of Bath, away from the noise and congestion yet just minutes from the Roman Baths and city centre attractions, our lovely Victorian guest house maintains many of its original features whilst being thoughtfully restored to offer the high standards of comfort and convenience expected by today's traveller. All fourteen rooms have their own unique characteristics, designed with comfort and relaxation in mind. Rooms are ensuite with accessories such as flat screen TV with Freeview and Sky Sports, free WiFi access, Ipod docking station and refreshment tray. In a city renowned for its expensive and restricted parking, we offer a free private car park as well as unrestricted on-road parking. Take time to explore the stunningly beautiful world heritage city of Bath with its limestone Georgian buildings and crescents; visit the 15th century Abbey and the historic Roman Baths, unwind in the modern Thermae Spa fed by the same natural hot springs, shop till you drop in the myriad of unique shops and revive in one of the many cosmopolitan restaurants. Take in a play in the Georgian Theatre Royal, simply stroll around the city and soak in the atmosphere of this unique city or take a guided tour of the hidden gardens lying behind the honey-coloured stone houses. ... more   less 
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Also Known As:
Aquae Sulis Guest House Hotel Bath

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