We arrived on the night without pre-booking. so we were delighted that there was a room available for £90 as rest of Bath seemed to be booked out or overpriced. we were given a room out back in a stand alone sort of coach house. As we were discussing conditions with owner/manager in the drive a train ran by very noisily at high speed behind the coach house. The owner said that this wasn't possible to hear from inside the room. He obviously never slept there himself because it was very noisy! The room was outdated and room felt like staying in an elderly aunts house. Bedding felt damp and coach house itself smells dank like a caravan opened up after being closed for a long wet winter.
The breakfast is in a small cellar. Staff were friendly but the lady who took our order was very unprofessional in that she had very dirty long fingernails and a beehive of untidy hair and kept coughing into her hand. Just as an anecdote Its probably worth a laughable mention that after we ordered breakfast they then delivered it incomplete. They said they had run out of sausages so they could only give us one sausage each. When my wife complained they came back and said they had found another sausage so they could now give her two. Needless to say by the time the breakfast arrived our appetite had disappeared and so did we without eating.
I made my observations known to the owner who looked surprised when I said it was noisy and quickly changed the subject. He thanked me for discretely letting him know about the breakfast situation as he wasn't aware of it. Maybe a visit to the breakfast area on his part wouldn't go astray.
No re-numerations were asked for on our part or disappointingly offered by the owner. We ate breakfast in Bath. On return to the guest house to collect our car we saw same lady from breakfast cellar and owner sorting out all the bed linen which was strewn about the long gravel drive and a little washing machine going in a garage at the end of the drive. This may explain the damp bedding. They didn't speak to us and we left.
Altogether not a very good place to stay which is a shame as its in a great location and very good for off street parking.
- Official Description (provided by the hotel):
- Pulteney House is one of the finest guest houses in Bath, providing some of the very best accommodation in Bath city centre. Pulteney House is a large, privately owned Victorian house set in it’s own beautiful gardens. We offer a uniquely restful environment in the very heart of the city of Bath. The guest house is a short walk from Bath city centre giving our customers excellent access to all the tourist and business facilities in Bath. We have a large secure car park with CCTV surveillance for our guests' cars, so once parked you can forget worrying about your car; Free Fibre broadband use in all rooms (Wi-Fi). Computer for the use of Hotel guests free of charge. ... more less
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