I feel that there is a need for balance on here with the poor reviews below!
Jolly's was Bath's independent department store for many years until House of Fraser took it over. What may have seemed like a shame was actually good news as the old store was looking rather tired and in need of sprucing up; a very recent refurbishment has seen this done.
I think that the store is very elegant, well stocked and really 'part of Bath'; whilst some have had bad customer service experiences and this is to be lamented, I have always received good service here. The layout has improved but is still quite 'unusual'; this is due to the quirky and historical nature of the premises however so really it should be enjoyed!
Jolly's is definitely worth a visit if you are in Bath.
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