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Royal Hotel
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Reviews (1,372)
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1,202 - 1,207 of 1,372 reviews
Reviewed September 13, 2011

Great location close to train station. Friendly, helpful staff and generously sized, clean 'old-world' style rooms. Free wireless acces and quality restaurant. Easy walking access to roman baths and other main town attractions. Sightseeing tourist bus stops right outside.

  • Stayed: September 2011, traveled solo
    • Value
    • Location
    • Rooms
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1  Thank Bev M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

While they might be right outside the railway station, they milk it mercilessly. For example, a typical pint of beer in Bath costs about £3. Yet in here they charge £3.70. Many people pay it because they know no better. Those that pass through on a regular basis either pay the premium or walk to a better venue serving decent beer at a reasonable price. Tourist trap.

  • Stayed: September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank GeoffM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
recp, General Manager at Royal Hotel, responded to this reviewResponded September 13, 2011

We only have quality premium beers and our prices are on a par with similar quality
establishments. All of our prices are on display giving the guests a choice before purchase.

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Reviewed September 8, 2011

Stayed at The Royal Hotel for two nights in September, hotel is on an extremely busy juction, pedestrian crossing can be heard bleeping from second storey room, we had a superior room which was spacious (although quite old fashioned) and not cleaned to my own standards. Would have prefered a room at the back of the hotel which would hopefully have been quieter although it does back onto a post office depot so who knows. Bed was large and comfy but slept badly both nights due to outside noise. reception staff were ok, bar and restaurant staff were lovely, one of the best steaks we have ever had in restaurant! breakfast was nice enough.
We were probably the youngest guests in the hotel by 30 odd years (that we saw anyway). Hotel seems decorated for more old fashioned tastes so perhaps just catering to the market? Would stay somewhere more modern next time.

  • Stayed: September 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank strott84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
recp, General Manager at Royal Hotel, responded to this reviewResponded September 13, 2011

All town centre hotels suffer a degree of noise because of the volume of traffic. When guests
request peace and quiet we refer them to our sister hotel, Bailbrook Lodge, 1.5 miles from the
town centre with lots of free car parking.
The hotel was designed by Brunel and built in 1846. It has been refurbished with the help of
an excellent designer. In keeping with the age of the building each room is different in shape,
design and decor. We attract a very wide age range of customers and we have never tried to
market the hotel to any particular age group. We believe the hotel is attractive to all age groups
and this belief is based on customer feedback.

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Reviewed August 28, 2011

The hotel looks a bit 'pub like' from the outside but the rooms are lovely. We had 2 superior rooms 112 & 113 - both good sizes with everything you would need in a room. Bed very comfortable, bathroom a little tired ( although the suite seems newly refurbished, with the lack of an extractor fan the ceiling slightly mouldy and wallpaper peeling) despite this the service and facilities more than compensated. We found we couldn't leave the windows open as the room was directly over the kitchen extractor vent - noisy and smelly but being august in england we didn't need to keep the windows open for long! Breakfast extremely good with a huge selection of choices - excellent service and extremely helpful and friendly staff. Dinner on both nights very good, again with a good choice on menu and very tasty. We pre-booked a parking space which was a huge bonus for us - being right in the centre, parking difficult so we were pleased to have the car close and safe. Overall an excellent hotel with very pleasant staff, ideally located for the centre - we will definitely be staying here again.

Room Tip: 113 tucked away at end of corridor, lovely room but don't open the windows. 112 fairly dark room -note 2 steps up into bathrm
  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank The-hill-family-hols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2011

Have not stayed there but telephoned to make a reservation,the receptionist who I later found out her name was Emily,was the most rudist person I have ever had to speak to,her whole attitude and manor was appalling,and no matter about special offers I would never stay there,they say friendly I think not.

  • Stayed: August 2011, traveled with family
    • Service
17  Thank reed186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
recp, General Manager at Royal Hotel, responded to this reviewResponded September 13, 2011

Dear Trip Advisor

I do not want this published as a management response. However should you not be in a position to remove this review then I will follow it up with one to be published.
Let me explain why I would like it removed.
Emily was carrying out her normal duties as receptionist when she spoke to the Lady in question.
She tried to ascertain the usual questions regarding date of stay, type of room etc. and
whether it would be bed and breakfast or dinner, bed and breakfast and the guest refused to give the details to Emily.
I was asked to telephone the Lady and on doing so I explained to her that Emily was just doing
her job and following the procedures she has been trained to do.
The Lady would not accept my comments and threatened to write a report on Tripadvisor
There is a strong possibility that this is someone with a vendetta, hoping to get Emily in to trouble.
I very much appreciate your time adressing this matter and I hope you will consider this
thoroughly for us

Kind Regards

Mike MacDermid
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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