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“Lovely hotel, good food, excellent service”

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The Lansdown Grove Hotel
Ranked #21 of 34 Hotels in Bath
Certificate of Excellence
Reviewed January 16, 2011

We travelled to Bath on a Shearings all inclusive tour and paid extra for an Ambassador room which was well worth it. The room had lots of space, a good size bath/shower room and a lovely patio area.

The waiters/waitress in the restaurant were excellent, very efficient and pleasant. We've never had such good service and the food was very good too. A lot better than most hotels we've been to with Shearings tours.

The hotel is on a very steep hill but there is a good bus service with a stop near the hotel. We walked down into the city which took about ten minutes and about fifteen back up.

We ordered sandwiches for lunch in the hotel one day and for £4.00 each it was very good value with plenty of salad,crisps,coleslaw - enough to keep us going for the afternoon trip back down the hill to see the sights of Bath.

On the whole we loved Bath, such a lot to see, great city centre, good shopping area.

  • Stayed: January 2011
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1  Thank Trippie3003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaneMBath, General Manager at The Lansdown Grove Hotel, responded to this reviewResponded April 6, 2011

Thank you for your lovely comments about the hotel and our service.
It is really lovely to receive such positive feedback.
I am pleased that you enjoyed Bath and that the location of the hotel did not spoil anything for you,As you say there is a good convenient bus service.
I hope that we will see you back at the Lansdown in the not too distant future.
Kind Regards
Jane
General Manager

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635 - 641 of 723 reviews

Reviewed January 10, 2011

We checked into this hotel and planned to stay for two nights. After our check-in, we went downstairs to the hotel restaurant for dinner. When we returned to our room we discovered with shock that we had been robbed of all our valuables - laptop, cameras, cellphones, credit cards, passports etc. And best of all was that the robbers left with our rental car!

We were devastated. We immediately phoned the front desk to inform them of this. No one from the hotel bothered to turn up, it took half an hour for someone from the hotel staff to come and see us. We tried to phone our overseas banks to block our credit cards, only to be informed by hotel staff that you can't make an overseas phone call from anywhere in the hotel! Not even reception! The hotel manager eventually gave us her personal cellphone to do this.

The room is supposedly covered by CCTV cameras, however, hotel staff informed us that the quality is so poor that they couldn't make out if the robbers were male or female.

The police came and found no sign of forced entry into the room...

I would not advise anyone to stay at this hotel if you value your safety and the safety of your belongings.

Stayed: May 2010, traveled as a couple
8  Thank SJS99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaneMBath, General Manager at The Lansdown Grove Hotel, responded to this reviewResponded April 6, 2011

I am so very sorry that you were the victim of such a crime and do understand the upset this must have caused you. Despite all the precautions and safeguards in place there are unfortunately certain people who seem to thrive on carrying out crime and creating upset.
What happened was unfortunate and really an isolated incident at our hotel almost 12 months ago.I am concerned that you felt that assistance was not immediately available although I am pleased I was of service to you.
The Police did investigate and it was suggested that the patio doors were the point of entry.Notices are in place on all patio doors to advise customers to keep them locked when they are not in the room.
Regards
Jane
General Manager

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Reviewed December 28, 2010

I stayed here alone, on a pre-Xmas shopping/sightseeing trip. It was an Internet special offer -£42 per night for B&B & Evening Meal -too good to refuse really. From previous reviews, I wasn't expecting too much, so was pleasantly surprised to find the hotel & room decor very good. My single room was very comfortable, with armchair,tea making facilities and private bathroom, with no street noise.
As the hotel is at the top of a steep hill,the most convenient way to get to and from the town centre is to take the No.31 Park & Ride bus, which goes every 15mins from close by. (free if you have a bus pass).However, when the weather is snowy/icy,as it was for me, this bus doesn't run (hill too steep?) so it's a taxi (£5) or walk. And it always stops running at 2030,so no bus back if you plan a night out.
The only bad thing is the food, which is mass catering type food -dinner vegetables tasteless,soup tasted tinned, and the mashed potatoes were definitely made from powdered potato! A rhubarb & apple crumble had a burnt crust on top and only 2 pieces of rhubarb. And the next day I had the runs (although the hotel displays a certificate of food hygeine..). My advice,if you want to eat well during your stay, is to take breakfast only at the hotel and eat dinner in town. But for the price I paid, I can't really complain!
The staff (mostly Eastern European) are in every way helpful,polite and cheerful.

  • Stayed: December 2010, traveled solo
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Thank DoverRuben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2010

We stayed at the Landsdowne Grove for two nights in November on a deal from Travelzoo. We had checked out the hotel before booking and realised that, as it is owned by Shearings, the clientele were likely to be older people.

We rather enjoyed the hotel’s faded elegance. Our room was very pleasant with steps up to a very spacious bathroom. Yes it could do with a bit of re-decoration but everything was clean, in good working order and of good quality. If the rooms were re-furbished they would command a much higher price than we were paying.

We found the food very tasty. The dinner menus were simple but everything was nicely cooked and there was adequate choice. We were able to eat well without having to pay supplements but they seemed quite fair for those that wanted to eat more expensive dishes. We really enjoyed breakfast and were pleased that it was not a buffet.

We found the hotel very well located being only a ten minute walk into the city centre, albeit a twenty minute walk back up the hill. We enjoy walking so were happy to do so but there are regular buses for those who don’t fancy the walk up the hill.

The hotel entertainment is aimed at the older customers so was not for us but other people seemed to be enjoying it.

All in all we had a very pleasant stay and found it excellent value for money.

  • Stayed: November 2010, traveled as a couple
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Thank hlnharrison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2010

We booked following an offer available through travelzoo website. We have visited Bath previously and looked forward to another weekend there. We booked the halfboard/dinner, bed and breakfast option for value. However, what none of the recent review tell you is that all the 'desirable' meal options come with a supplement. Steak and Duck cost an extra £7.99. This is a con because the food isn't all that. Even the sauce for the steak is a an extra £1.50. We booked a table at 8.30 and by 9.00pm they were putting out breakfast items. Drinks were expensive. In fairness, breakfast was ok.We decided to eat at a local curry house on our second night as this was the equivalent cost of the supplements we'd have to pay anyway and the food was better. All in all this hotel offered no real value as there is better accomodation in Bath and also far beter restaurants offering superior food at more competetive prices. WIth respect, this hotel is for crumblies who want to listen to an old guy playing the keyboard on a Friday/Saturday night. However I would echo the comments about the staff who are very attentive. Room was ok, we upgraded to an 'ambassador room' - not sure what we got for this if I'm honest. Anyway - the interior decor in the communal areas was badly in need of a revamp. You have been warned. BTW we were both under 35.

  • Stayed: November 2010, traveled as a couple
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Thank Llion1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2010

This Hotel is in places as previous reviews have said " A little tired" decor wise but this is more than made up for by the lovely staff who we found friendly and very accommodating, The food is lovely and well presented, the wine list is comprehensive with out being over priced.The location is very good and is easily walkable distant from the city centre, but would recommend a Taxi back up the hill (£5.00 inc tip) at the end of the day, all round a very nice stay.

  • Stayed: November 2010, traveled as a couple
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Thank Smone4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2010

Paid £78 each for 2 nights half board. Customer Service from all of the staff was second to none, they couldn't have been more helpful. Spacious clean room and bathroom.

I am a vegetarian so was concerned after reading some of the reviews, reception told me if I didn't like the veggie option on the menu then I could ask the chef to cook me something else. We were happy with the 3 course meals on both nights. We overheard someone ordering the salmon which they had run out of but offered her the other meals on offer which should have incurred a £7/£8 supplement at no charge so that was fair of them.

It was only a 10 min walk down to the town. We didn't use buses but they seemed to run regularly. We did use a couple of taxi cabs which were less than £5 each way and very prompt. The Hotel is on a hill so walking back up to it would have been a struggle for some.

The squeaky floorboards were a bit annoying but didn't disturb us during the night.
Most people seemed to be over 50 that were staying there but it didn't bother me being 36!

Reception were very helpful and went the extra mile to provide information.
Couldn't fault our weekend there at all.

  • Stayed: October 2010, traveled with family
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Thank TheCardiff2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Lansdown Grove Hotel

Address: Lansdown Road, Bath BA1 5EH, England (Formerly Coast & Country Lansdown Grove Hotel)
Phone Number:
Location: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #21 of 34 Hotels in Bath
Price Range: $104 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Lansdown Grove Hotel 3*
Number of rooms: 56
Official Description (provided by the hotel):
The Lansdown Grove Hotel, Bath is part of the architectural history of Bath and one of the oldest hotels in the city, dating back as far as 1770. Bath itself has been designated a World Heritage Site by UNESCO, and contains some of the finest architectural sites in Europe, most within walking distance of the hotel. The hotel is a stone built, grade 2 listed mansion, typical of the period, described in The Times of Friday 13th July 1860 as "one of the most delightful houses in Bath." The Hotel is in a magnificent location, just 15 minutes walk from the historic town centre. The hotel enjoys delightful views over the Georgian part of Bath and wooded hills beyond. The interior boasts high ceilings and elegant plaster work, with 56 bedrooms over 3 floors. ... more   less 
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Also Known As:
Lansdown Grove Hotel Bath
Lansdown Grove Bath
Lansdowne Grove Hotel

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