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“Overpriced, understaffed and unclean”

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The Lansdown Grove Hotel
Ranked #19 of 35 Hotels in Bath
UK
Level Contributor
78 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Overpriced, understaffed and unclean”
Reviewed March 29, 2006

We stayed over the New Year period at this hotel, and experienced the worst hotel stay ever. Paying for an Executive room you would imagine that there would be some benefit over the standard double. Unfortunately at the Lansdowne Grove this means extra cobwebs, broken and flickering lights, and a visible layer of dust around the edges of the room where they hadn't bothered to vacuum properly. On top of that you get a bath plug that doesn't fit the hole, a lack of noise shielding from the corridor and rooms beyond, plus the annoyance of a courtesy light going on and off all night from one of the neighbouring houses.
All of these things on their own you can put up with, but when you add in the terrible service, the very poor food (this is apparently a 4* hotel - it shouldn't be serving obviously-microwaved salmon fillet), and the fact that the staff don't know what they're doing, PLUS the blatant attempt to charge you for items you've never had, it becomes ridiculous and offensive.
If you're a vegetarian or have specific dietary requirements, expect the hotel not to be able to meet your needs. I requested the option of a cheese souffle omelette at dinner and after a lot of fuss eventually received a simple, plain omelette folded up on a side plate as my main course.
They have a long way to go to improve this hotel. Starting from scratch would not be a bad idea.

  • Stayed January 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sykander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Ashford, Kent
Level Contributor
211 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed March 1, 2006

Rooms clean and comfortable, with good size bathrooms and decent temperature control. TV channel choice limited. While I was there there were clearly not enough staff to go around, and those present were overstretched. It was necessary to ring reception in order to get service at the bar, for instance. Breakfast and dinner were average at best, and I overheard other guests complaining about the food. However, this mediocrity was not reflected in the price, which I considered very expensive. Thereafter I frequented Bath's numerous excellent eateries, obtaining a 100% improvement in quality and service, and a 35% reduction in cost! To top it off, when we left the hotel tried to charge us for items we hadn't purchased, although they were open about how the bill was derived and we were able to rectify the errors. I will probably stay there again as my employer insists that we use the hotel, but I wouldn't spend my own money, or eat there, and nor would I recommend anybody else to do so.

Helpful?
3 Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Lansdown Grove Hotel

Property: The Lansdown Grove Hotel
Address: Lansdown Road, Bath BA1 5EH, England (Formerly Coast & Country Lansdown Grove Hotel)
Phone Number:
Location: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #19 of 35 Hotels in Bath
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Lansdown Grove Hotel 3*
Number of rooms: 56
Official Description (provided by the hotel):
The Lansdown Grove Hotel, Bath is part of the architectural history of Bath and one of the oldest hotels in the city, dating back as far as 1770. Bath itself has been designated a World Heritage Site by UNESCO, and contains some of the finest architectural sites in Europe, most within walking distance of the hotel. The hotel is a stone built, grade 2 listed mansion, typical of the period, described in The Times of Friday 13th July 1860 as "one of the most delightful houses in Bath." The Hotel is in a magnificent location, just 15 minutes walk from the historic town centre. The hotel enjoys delightful views over the Georgian part of Bath and wooded hills beyond. The interior boasts high ceilings and elegant plaster work, with 56 bedrooms over 3 floors. ... more   less 
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Also Known As:
Lansdown Grove Hotel Bath
Lansdown Grove Bath
Lansdowne Grove Hotel

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