We stayed over the New Year period at this hotel, and experienced the worst hotel stay ever. Paying for an Executive room you would imagine that there would be some benefit over the standard double. Unfortunately at the Lansdowne Grove this means extra cobwebs, broken and flickering lights, and a visible layer of dust around the edges of the room where they hadn't bothered to vacuum properly. On top of that you get a bath plug that doesn't fit the hole, a lack of noise shielding from the corridor and rooms beyond, plus the annoyance of a courtesy light going on and off all night from one of the neighbouring houses.
All of these things on their own you can put up with, but when you add in the terrible service, the very poor food (this is apparently a 4* hotel - it shouldn't be serving obviously-microwaved salmon fillet), and the fact that the staff don't know what they're doing, PLUS the blatant attempt to charge you for items you've never had, it becomes ridiculous and offensive.
If you're a vegetarian or have specific dietary requirements, expect the hotel not to be able to meet your needs. I requested the option of a cheese souffle omelette at dinner and after a lot of fuss eventually received a simple, plain omelette folded up on a side plate as my main course.
They have a long way to go to improve this hotel. Starting from scratch would not be a bad idea.
- Official Description (provided by the hotel):
- The Lansdown Grove Hotel, Bath is part of the architectural history of Bath and one of the oldest hotels in the city, dating back as far as 1770. Bath itself has been designated a World Heritage Site by UNESCO, and contains some of the finest architectural sites in Europe, most within walking distance of the hotel. The hotel is a stone built, grade 2 listed mansion, typical of the period, described in The Times of Friday 13th July 1860 as "one of the most delightful houses in Bath." The Hotel is in a magnificent location, just 15 minutes walk from the historic town centre. The hotel enjoys delightful views over the Georgian part of Bath and wooded hills beyond. The interior boasts high ceilings and elegant plaster work, with 56 bedrooms over 3 floors. ... more less
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- Also Known As:
- Lansdown Grove Hotel Bath
- Lansdown Grove Bath
- Lansdowne Grove Hotel