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“TLC Needed.”

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The Lansdown Grove Hotel
Ranked #19 of 35 Hotels in Bath
southampton,hampshire,england
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“TLC Needed.”
Reviewed March 12, 2013

Husband & I went to celebrate our wedding anniversary. The first room we got was small and quite shabby looking, rotten window frame, wallpaper peeling in parts with a nasty 'smell' from the bathroom. After complaining to the manager we were given another room, this was better although again in need of some TLC. A general air of tiredness about it, but no 'whiff'. We decided to accept this room. A few minutes later the Manager then offered us one of the refurbished rooms which we looked at and accepted. However, although this room was lovely, clean and warm the bathroom, again was a disappointment as some of the tiles on the floor and round the bath had grouting missing and the grouting round the bath was horrendous. The second floor had a very overpowering smell of air freshener. The food was adequate but not FINE dining and we felt very rushed in what is a beautiful dining room. The staff were helpful and courteous. The whole building, could do with refurbishing. Would not stay here again which is a shame because it could be a beautiful hotel. Shearings, do something about it !!!!!!!

Room Tip: Go for a refurbished room.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank akd1002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaneMBath, General Manager at The Lansdown Grove Hotel, responded to this review, March 14, 2013
Dear Akd1002
I take some of your points onboard but as you said we were happy to move you when you told us you were unhappy.
Here at the Lansdown we have an in house refurb programme where we maintain and upgrade where and when we can. If it is fine dining you after there are some great restuarants in the city centre where we would be happy to recommend.
As in previous reveiews we offer a value for money break.
Hope you enjoyed your break in Bath and saw some of the great sights the city has to offer.
Regards
Jane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (213)
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English first
Durham, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 9, 2013

I have been to the Lansdown Grove twice & both times I have thoroughly enjoyed my stay. I read the Trip Advisor comments before my second visit & I think it is a pity that some are negative, as the hotel is one of the best I have stayed in. The staff were very helpful & friendly (from the cleaner to the Manager!) The room was spotlessly clean & the food was superb. The hotel maintains its character by being "old-fashioned." I hope that it stays that way, because it is comfortable & has charm - whereas some newer hotels may have the comfort...but lack charm.
Thank you to all who work there for making my stay so good.

Room Tip: Ask for a front-facing room. Excellent view
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  • Stayed March 2013, traveled with friends
    • Value
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Helpful?
2 Thank Avrilmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaneMBath, General Manager at The Lansdown Grove Hotel, responded to this review, March 11, 2013
Deat Avrilmann

Thank you so much for your kind comments. Its great to see you are one of our many returning guests who leave very positive comments on Trip Advisor.
The lady in the last review said the Lansdown is like a gracious dowager lady of which I think you would agree with. Hope to see you again in the not too distant future.
Thank you
Jane
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Kendal, United Kingdom
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 6, 2013

A bit worried when we read some unkind reviews before we arrived. However we had no cause for alarm. Reception was swift and the staff very pleasant. The food good in a lovely large nicely decorated dining room with a splendid chandelier. Our room was very comfortable and clean and the water in the bathroom was very hot at whatever time we needed it. There were several little lounges all with a real fire in which to enjoy a free coffee after dinner or lunch . The Lansdown Grove is rather like a gracious dowager lady - not ultra smart but relaxing and certainly a welcoming place to stay.

Room Tip: If stairs are a problem to you you need to ask for a room near the lift otherwise it can be a long w...
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  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
2 Thank ruthjohn19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaneMBath, General Manager at The Lansdown Grove Hotel, responded to this review, March 11, 2013
Dear Ruthjohn19

I love the title you have given our hotel "A Gracious Dowager Lady". The lansdown has
a very long and interesting history of which guests can read about when at the hotel.
Just ask at Reception. Thank you for your great comments I have passed them on to all the team.
Hope to see you again soon.
Regards
Jane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 1, 2013

My husband and I thoroughly enjoyed our 5 day midweek break.
As other reviewers have said, the rooms are a little tired, and ours being next to the road was a little noisy at times. But they were spotlessly clean.
The meals were excellent, lots of choice, served promptly by very courteous and helpful staff.
We didn't mind the walk up the hill each day, after eating so much good food we needed the exercise to walk it off!
Would thoroughly recommend and return.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank chocoholic49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaneMBath, General Manager at The Lansdown Grove Hotel, responded to this review, March 4, 2013
Dear Elliemay69
I am really glad to see you and your husband enjoyed your midweek break with us.
I have passed on your great comments to all staff concerned. Hope to see you again in the not too distant future.
Regards
Jane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llanberis, United Kingdom
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 25, 2013

Excellent, if a little old fashioned, hotel, but with plenty of character. The bathroom was in need of a little refurbishment, however the bedroom, dining room & lounges were spotlessly clean. A very quiet bedroom with no traffic noise. The breakfast was excellent, evening meal was also very good, with excellent service. All the staff were very polite & helpful. A 10 minute walk down the hill into the centre of Bath, we had intended taking the bus back up, but didn't & we managed the uphill walk quite easily. However, there is a bus stop located right outside the hotel. All in all excellent value for money for a 3 night stay with Coast & Country, I would thoroughly recommend this hotel.

Room Tip: I dont think I would bother paying extra for a room with a view, the cheaper room was much more spac...
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank roberts1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaneMBath, General Manager at The Lansdown Grove Hotel, responded to this review, February 27, 2013
Dear Roberts1963
Thanks for taking the time to post a great review.
Well done for tackling the walk back up the hill many are put off by it but it is not as bad as it looks, and as you said there is a regular bus service in and out of town.
Hope to see you again soon.
Regards
Jane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keighley, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 25, 2013

5 day break with Shearings.Hotel situated on top of one of the hills but there is public transport which stops outside the hotel.Room smallish but bathroom was large!!As we were out for most of the day the room was fine.No evening entertainment which suited us fine,prefer cosy rooms and a good chat.Evening meal and breakfast were excellent lovely restaurant staff,manager and night porter!!!

Room Tip: Up grade if you want a larger room
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank chris41_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaneMBath, General Manager at The Lansdown Grove Hotel, responded to this review, February 27, 2013
Dear Chris41_12
Thanks for a great review. Glad to see you found all our staff friendly and helpful.
Hope to see you again soon.
Regards
Jane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stamford, United Kingdom
Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 24, 2013

This hotel needs a dust down and a revamp, appearing tired and faded. This description extends to the breakfast' which was at best anaemic, and presented in a bland unattractive fashion.
Our room was of a decent size and reasonably comfortable, but again suffered from needing a refresh,
Overall if you're looking for a comparatively cheap hotel in Bath - even though still £100+ per night - this isn't the worst option, but I would be very surprised if anyone ever raved about it!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thepr1tchards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaneMBath, General Manager at The Lansdown Grove Hotel, responded to this review, February 27, 2013
Dear thepr1chards
Thanks for the review as you can see from the other reviews posted we are currently upgrading where and when we can. I am surprised by your breakfast comment as this is very unusual. We do offer a great product where all our guests do get value for their money.
Regards
Jane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Lansdown Grove Hotel

Property: The Lansdown Grove Hotel
Address: Lansdown Road, Bath BA1 5EH, England (Formerly Coast & Country Lansdown Grove Hotel)
Phone Number:
Location: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #19 of 35 Hotels in Bath
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Lansdown Grove Hotel 3*
Number of rooms: 56
Official Description (provided by the hotel):
The Lansdown Grove Hotel, Bath is part of the architectural history of Bath and one of the oldest hotels in the city, dating back as far as 1770. Bath itself has been designated a World Heritage Site by UNESCO, and contains some of the finest architectural sites in Europe, most within walking distance of the hotel. The hotel is a stone built, grade 2 listed mansion, typical of the period, described in The Times of Friday 13th July 1860 as "one of the most delightful houses in Bath." The Hotel is in a magnificent location, just 15 minutes walk from the historic town centre. The hotel enjoys delightful views over the Georgian part of Bath and wooded hills beyond. The interior boasts high ceilings and elegant plaster work, with 56 bedrooms over 3 floors. ... more   less 
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Also Known As:
Lansdown Grove Hotel Bath
Lansdown Grove Bath
Lansdowne Grove Hotel

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