Be very careful when booking this hotel, I phoned about the spa package for a hen weekend and was given the price of 120 which is what is advertised i spoke in length to the member of staff about the spa break she even asked when i would prefer the glass of champagne on the Friday when we arrived or after the spa session as advertised. I them proceeded to pay the deposit and collect the relevent deposits from my party.
I then received a call advising that the price i was given was for B&B only and that the price was in fact 150 (after reading some of the reviews it seems this is not the first time the wrong price has been given). When I phoned back and spoke to the manager he advised that he had spoken to his staff and that they said that they had advised me that it was 150 this is not true as i would not have booked it at that price.
He was very unhelpful and even though it was their mistake they were unwilling to even compromise.
In view of the above i am glad we have had to cancel as if their customer service is that poor makes me wonder how good the hotel/experience with them would have been like.
I feel like i was made out to be a liar the manager was very unhelpful, I understand that mistakes can happen but feel that the relevant members of staff should own up to their mistakes.
Again beware when booking this hotel make sure you are getting what you are paying for!!!!!!!
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- Also Known As:
- Bailbrook Hotel Bath