Before booking to stay at Bailbrook Lodge, I would recommend you seriously think twice.
Read the good and the bad reviews first so that you get a fair picture of peoples experience. It appears to be pot luck if you get a good one. My own recent experience was poor.
On reading again the reviews and management replies it appears that peoples feedback is not taken as a reflective opportunity to look at their business seriously and they appear to be dismissive of some of the problems. It would be nice to see a professional standard of acknowledgement, ownership, empathy and a sincere apology.
In addition they say they are not a 'Hotel' in some of the replies although there is some implied reference on their website and a huge sign on the side of their building saying 'HOTEL'.
I have memories of a bad stay and would never go back. In short they did not deserve my custom.
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- Also Known As:
- Bailbrook Hotel Bath