My teenage daughter and I spent two nights here. Positive comments are that our twin room was lovely, clean, view of the abbey and river and not too hot. Location is fantastic, we walked everywhere and close to all shops, restaurants and the roman baths.
The negative points were that the staff were not particularly interested in the guests, no smiles or welcoming comments, barely acknowledged us. We ate breakfast each morning at the hotel, very mediocre, again with rather uninterested staff. They need to go to a charm school, really, especially at these prices, which are not that cheap. Don,t mind paying good money, but expect a good level of service, a smile costs nothing.More
- Breakfast included