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“Superb Afternoon Tea”

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Francis Hotel Bath - MGallery by Sofitel
Ranked #17 of 34 Hotels in Bath
Certificate of Excellence
Reviewed October 9, 2013

Having take a gamble with a "deal" from Travelzoo, I was wondering if the Francis's "Champagne Afternoon Tea" would live up to my expectations. I should not have worried. From the minute we walked in to the hotel we were looked after by the staff. Although a few minutes early, we were shown to a table and then served an exceptional afternoon tea - almost too gorgeous to dive in to! I'm sad to say that I don't know our waiter's name (tall chap with hair swept back) but he was most charming. We will be back to stay next time, hoping to get a room during the Bath Christmas Market period. Can't wait!

  • Stayed: October 2013, traveled as a couple
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1  Thank luxuryaddict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded October 16, 2013

I am delighted that you enjoyed your afternoon tea. We look forward to seeing you again later in the year.

Kind regards
John Willcock

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1,762 - 1,768 of 2,330 reviews

Reviewed October 9, 2013

A hotel with lots of character, brand new rooms and first class service. Hugely impressed with the quality of the refitted superior double room.

Room was very spacious even with a four posted bed and overlooked the square. Location could not have been better for visiting the Spa during the day and the city centre at night.

The superior room came with breakfast, which was consistent with the high standards of the hotel.

Stayed: August 2013, traveled as a couple
1  Thank NickXX83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded October 15, 2013

Thank you so much for sending in your positive review; it is always a great boost to morale. I do hope you consider staying with us again the next time you are in Bath.

Kind regards
John Willcock

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Reviewed October 6, 2013 via mobile

What a perfect place to stay for a visit to the beautiful city of Bath. You really feel as if you are in the lap of luxury. The hotel is spotlessly clean ...and the rooms are spacious and comfortable with all the usual niceties. Staff are friendly and helpful. Jason in the bar was great...and makes a very nice margarita. Very relaxing atmosphere. Restaurant is lovely. Decor is fun.loved it. Hope I can go again. Ill definitely be booking afternoon tea for friends or family there.

  • Stayed: October 2013
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Thank seashell25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded October 8, 2013

It is great to see that you had such a good time at the Francis Hotel and you liked the décor and the staff! Do come again soon.
Kind regards
John Willcock

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Reviewed October 5, 2013

We had booked into another hotel which turned out to be situated above a night club. After deciding at the last minute to leave our hotel in hopes of finding a good nights sleep we stumbled across this gem.

Nicola at the front desk was absolutely fantastic when we turned up in desperate need of a room at 23:00. She was there when we checked in at the end of the night and was there when we went down for breakfast at 09:00. How she had a smile on her face with hours like that was seriously impressive. She was also very knowledgeable about the local area and provided very useful directions.

Breakfast also fantastic. Very helpful and friendly staff in the restaurant. Room was perfect and the bathrooms were lovely.

I cannot recommend this place highly enough. If you are going to Bath, stay here!

(Do not stay at the Travelodge in Bath, we were arriving late and thought it would be sufficient for a good nights sleep in a clean room. It's filthy and above a nightclub - avoid.)

  • Stayed: October 2013, traveled as a couple
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Thank Tom T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded October 8, 2013

Thank you for your wonderful review, particularly about Nicola. She has a wonderfully positive ‘can do’ attitude and is great to work with. I am delighted that your stay in Bath was remedied – it is a wonderful city and I hope we see you again very soon.
Kind regards
John Willcock

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Reviewed October 5, 2013

Very nice classy hotel. The staff are very professional and go out of their way to help you. We had help with our bags and turn down service each night. Staff helped with recommendations on Restaurants and sites to see.

The hotel has great sitting areas and a small expensive bar.

The room was nicely decorated and great view of the square. The room had AC and was comfortable. We didn't hear any noise from the square. The location is central to everywhere from the royal crescent to the pump room.

The hotel is expensive, but it was worth the splurge.

  • Stayed: September 2013, traveled as a couple
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Thank luckytravel7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded October 8, 2013

Thank you very much for your positive feedback. I’m glad you had a nice stay and I do hope we see you again soon.

Kind regards
John Willcock

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2013

I took my elderly mum for champagne afternoon tea at the Francis, courtesy of a Travelzoo promotion. The quality of the afternoon tea was excellent and the staff were lovely and attentive. The lounge where we were sat was pleasant and relaxing and the whole experience was a memorable one for my mum.

  • Stayed: September 2013, traveled with family
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1  Thank Hester09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded October 3, 2013

I am delighted that you and your mum had a memorable time at the Francis Hotel recently when you took afternoon tea; thank you for sending in a review. I do hope we have the opportunity to welcome you both back again.
Kind regards – John Willcock

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Reviewed September 30, 2013

The Francis Hotel is located within an easy walk of the city center. The staff were courteous and friendly and the breakfast was ample and quite good. The room we had was clean and large, with a view of the square and the bathroom was spotless. The hotel has guest parking at the rear of the building, which was a great asset. We'll go back.

Paul P

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded October 3, 2013

It is great to see you had an enjoyable time and look forward to welcoming you back.
Kind regards – John Willcock

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Francis Hotel Bath - MGallery by Sofitel

Address: Queen Square, Bath BA1 2HH, England
Phone Number:
Location: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in Bath
Price Range: $135 - $355 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Francis Hotel Bath - MGallery by Sofitel 4*
Number of rooms: 98
Official Description (provided by the hotel):
In the heart of the historic city of Bath, this historic Regency style 4 star townhouse hotel, a member of the MGallery collection boasts 98 individually designed bedrooms, many with four poster beds and views over the city. Our stylish bar and lounge offers a haven of tranquility after a day exploring the many attractions of this world heritage city. Enjoy dining in Brasserie Blanc which adjoins the hotel. ... more   less 
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Also Known As:
Accor Francis Bath
Bath Francis Hotel
Mercure Bath
Francis Hotel Bath

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