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“Weekend Break”

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Francis Hotel Bath - MGallery by Sofitel
Ranked #15 of 35 Hotels in Bath
Certificate of Excellence
glasgow
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Weekend Break”
Reviewed November 9, 2012

Good hotel but maybe just slightly on the expesive side. Ideally situated for all the attractions in Bath. Staff very friendly and competent. Rooms newly refurbished but loo a bit small.
Breakfast would receive a mark of five out of ten. Fruit and stuff fresh but Full English breakfast was a bit tired with scrambled egg being very dry. Again dinning room staff very good.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jim t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, November 15, 2012
Thank you for taking the time to write a review about your recent visit to the Francis. I’m
delighted that you enjoyed your stay and we have noted your comments about the breakfast.

Kind regards - Karen Bassett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,124 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (501)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Hungerford, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 9, 2012

We have been visiting this hotel for many years, and whilst the standard fluctuated we have always regarded it with affection. Our first visit after the refurb was very enjoyable. We enjoyed the quirky feel to parts of the hotel, the improved layout, and also found it to be very comfortable, and our room was truly luxurious. Breakfast was very good, excellent buffet and hot food cooked beautifully.Afternoon tea in the lounge was a real treat.
Staff were friendly and efficient, smooth check in and out. We look forward to returning many times in the future.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pamela073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, November 15, 2012
I am delighted you returned to the Francis and like the refurbishment. Thank you for sending in a review and we hope you come back again soon.

Kind regards - Karen Bassett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middle England
Level Contributor
61 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed November 5, 2012

We stayed here a little while after the refurb and had a few problems (see previous review) but thought we would give it another go as it was so promising.
Better all round this time although sadly still some niggly things that just shouldn't happen.
Three rooms until we got one that had heating, a nice smell, and light! Still staff were great sorting the problems out for us. Breakfast was better - but avoid the pancakes - they just can't get it right.
Overall a great feel to the place, with lovely staff, perfect location for the middle of Bath - just keep an eye on the little things it's not cheap and it should be great!

Room Tip: If you want to appreciate the feel of the hotel try to avoid the modern bedrooms to the back of the...
See more room tips
  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank QueenieRoadie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, November 8, 2012
Thank you for taking the time to write another review about your recent stay. I’m delighted you returned to the hotel and enjoyed your stay; we have noted your comments about the pancakes, which we are addressing and hope we will see you another time in the future.

Kind regards - Karen Bassett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 5, 2012

It's not common that you find a bed in hotel to be more comfy than yours at home, but I can truly say this about the Francis Hotel. Nice, well decorated rooms. Friendly, helpful staff. Good location. We chose a room in the back after reading recommendations on Trip Advisor. It was very quiet.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, November 8, 2012
We do have a lot of positive comments regarding the beds in the rooms; with some guests asking for the supplier’s details as they want to buy a mattress from them! Let me know if you would like details Karen.bassett@accor.com

Kind regards – Karen Bassett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 5, 2012

We stayed here when visiting Bath for the weekend and couldn’t fault it. It was expensive (isn’t everywhere in Bath?), but offered good value for money as some guesthouses were charging the same £150 a night as this four star hotel. We had an advanced purchase room only rate, so can’t comment on breakfast… However we went to the Boston Tea Party a short walk away. Brilliant menu, with quality breakfasts served for £6 - £7!

Would recommend this hotel to anyone going to Bath, because:
a) the central location is perfect for exploring Bath
b) it has car parking facilities
c) the beds are the comfiest ever
d) nice décor in public areas (if you like that type of thing)
e) the rooms are modern and recently refurbished

No negatives really, the service wasn’t the best – but it didn’t ruin our stay.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LaurenVDP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, November 8, 2012
Thank you for taking the time to write a review. I’m pleased you had a good stay with us and look forward to welcoming you back.

Kind regards – Karen Bassett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
76 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed November 5, 2012

This hotel is beautifully decorated. Staff are friendly and helpful. Rooms are well decorated, clean with lovely rain showers and comfortable beds. Breakfast was amazing with enough choice for everyone! Lots of parking at this hotel although this was extra and not included in the price of the room and the hotel is very close to all the main attractions in Bath, I would certainly stay here again and higly recomend.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrsPC_London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, November 8, 2012
Thank you so much for recommendations. I am delighted that you enjoyed your visit.

Kind regards – Karen Bassett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
smudger72
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 4, 2012 via mobile

The hotel was excellenty positioned for you to get to the attractions of bath very easily, it is a splendid looking building and the entrance and the bar are lovely quite classy looking , when we got to the room on the second floor we were a little disappointed at the size it was very small. Another little thing was the floor sloped!!! at first we were a bit put off but actually it was a bit quirky in the end would have liked the reception maybe to have mentioned it when we booked in. We did when we booked out and to be honest they wernt too bothered as we were leaving. The test is would you go back and the answer is yes. Probably ask for a room at the back with a level floor! Beware of the parking surcharge at £15 a day which i feel is a bit steep!!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paul s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, November 8, 2012
Thank you for posting your thoughts on here. I am sorry that you found that the floor of the room that you were allocated was sloping. I must say that I am rather surprised at this as we thought that all the rooms that we were aware of that sloped prior to the refurbishment had been rectified. I am disappointed that the receptionist didn’t pass on the feedback when you checked out. I would be grateful if you could email me on Karen.bassett@accor.com to let me know your name so I can find out the room number so we can action.

Kind regards – Karen Bassett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Francis Hotel Bath - MGallery by Sofitel

Property: Francis Hotel Bath - MGallery by Sofitel
Address: Queen Square, Bath BA1 2HH, England
Phone Number:
Location: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Bath
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Francis Hotel Bath - MGallery by Sofitel 4*
Number of rooms: 98
Official Description (provided by the hotel):
In the heart of the historic city of Bath, this historic Regency style 4 star townhouse hotel, a member of the MGallery collection boasts 98 individually designed bedrooms, many with four poster beds and views over the city. Our stylish bar and lounge offers a haven of tranquility after a day exploring the many attractions of this world heritage city. Enjoy dining in Brasserie Blanc which adjoins the hotel. ... more   less 
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Also Known As:
Accor Francis Bath
Bath Francis Hotel
Mercure Bath
Francis Hotel Bath

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