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“Everything but the WiFi is Excellent”
Review of Hilton Bath City

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Hilton Bath City
Ranked #26 of 34 Hotels in Bath
GreenLeadersBronze level
Reviewed August 6, 2014 via mobile

An excellent hotel perfectly situated within walking distance of central bath. i have stayed on at least 50 occasions. Staff are excellent, food is excellent and rooms are very clean. Do not purchase the WiFi as it doesn't work. Connection is lost every few minutes. Slowest in the world. Completely unusable.

Stayed: August 2014
Thank Big_geoff_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this reviewResponded August 7, 2014

Thank you for taking the time to tell us about your stay. It is always a pleasure to welcome back frequent guests to the hotel, they enjoy our city centre location and taking in the places of interest in such an historical city. We look forward to welcoming you back soon I hope.

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1,506 - 1,512 of 2,910 reviews

Reviewed August 6, 2014

Our first trip to Bath. We received a very warm welcome from the staff when we dropped our bags which were in our room when we returned later. Room was a good size for a family of 4 and clean and tidy. Staff were very friendly and helpful, we had one slight problem booking a movie which was sorted very quickly and efficiently. I would recommend staying at the Hilton and we will definitely return.

  • Stayed: August 2014, traveled with family
    • Location
    • Rooms
    • Service
Thank LancasterSarahb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this reviewResponded August 7, 2014

Thank you for taking the time to post your review, your 5 star rating and recommendation of our hotel is very much appreciated, thank you.

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Reviewed August 5, 2014

we had a buy a gift voucher - costs us £112.00. with this we were entitled to a 3 course dinner with cocktails. value wise a load of rubbish. shared starter of Camembert. 1 steak and 1 tuna steak. all you get with dinner was a small piece of steak, 1 mushroom and half a tomato and a few french fries. dessert bowl of ice cream. cocktail was only small flute of champagne with half a strawberry. Not recommended to anyone.

Room Tip: not recommended to eat in there
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  • Stayed: July 2014, traveled as a couple
    • Cleanliness
    • Service
Thank Geoff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this reviewResponded August 6, 2014

Thank you for taking the time to post your review. I am sorry to read of your disappointment, the comments and observations you make will be brought to the attention of the senior hotel management.

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Reviewed July 30, 2014

We admit that our trip was complementary after a couple of bad stays but the new Manager as very convincing so off we went. I must say the new staff and management have made a massive difference.the restaurant staff are amazing.nothing was to much trouble.the room was lovely,spacious and clean.the only slight thing was the plug by the bed are not English so my husbands sleep apnoea machine would not plug in, but the sorted out a extension lead immediately so a nothing problem.we will differently be going back. new management and staff can change a place so if you have had problems in the past give it another go. You will be pleasantly surprised.

Room Tip: just if you need to plug something near to the bed ring first and get them to put an extension lead...
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  • Stayed: July 2014, traveled with family
    • Location
    • Rooms
    • Service
Thank Janandwill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this reviewResponded July 31, 2014

Thank you for your 5* rating following your family stay. I am delighted to read that we have restored your faith in the Hilton Bath City, your compliments and recommendation of our hotel, its facilities and our ‘amazing’ staff is very much appreciated, thank you. We hope to have the opportunity of welcoming you and the family back at some point in the future.

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Reviewed July 29, 2014

We booked through VisitBath and got a special rate and free tickets to the Thermal Baths - although the hotel tried to charge us the full rate when we had already paid a deposit so beware! It is well worth checking out the city's website for lots of information on what to do, where to go etc. The location is great but it's also pretty noisy at this time of year so ask for a quiet room. Having said that, it's not so easy as between the merry revellers and the seagulls, you'll be lucky to get a good night's sleep. The room was pretty small but ok for one night. Except for the issue over the deposit, they were a good bunch of staff. We did not have breakfast there but headed for a small cafe nearby where they did not charge £15 for internet access - disgraceful in this day and age! Car parking £15.......

Room Tip: Tricky one here as in July there are loads of hen parties and stag do's and the seagulls are nes...
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Service
1  Thank Sissy55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this reviewResponded July 30, 2014

Thank you for taking the time to tell us about your stay. I am sorry to read of any confusion regarding your reservation and your deposit being received by the hotel from your booking agent ‘Visit Bath’ however, I am pleased that this was quickly resolved by our reception staff. We hope to welcome you back at some point in the future.

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Reviewed July 28, 2014

Not a good experience no fan in bathroom no help with bags and having to pay £15 for parking the last straw was having the bill put under the door early on Sunday morning. I have stayed in B&Bs better than this hotel .If you are planning a trip to Bath avoid this place .

  • Stayed: July 2014, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank Karon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this reviewResponded July 30, 2014

Thank you for your review following your recent stay with us. It is most regrettable that you will have received a private response in person only after having posted your comments.

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Reviewed July 21, 2014

Excellent location in Bath, close to centre and ideal for the Abbey, which we were attending for our son's graduation.Only stayed one night but staff were friendly, professional and attentive throughout. Parked in the Podium car park underneath. The cost for this £15 for the length of the stay, just take car park token to reception.
Breakfast was good with lots of choice although the metal tables were unappealing and could have done with a table cloth.
The building looks very tired from the outside and the rooms have a similar feel. We had booked a Deluxe Queen size room for one night, including breakfast at £123. The room was badly in need of a refurbishment, although bed was quite comfortable, duvet wasn't big enough. The over bath shower was awful with just a trickle of water and air con was only cool in one area of the room. The TV picture was very fuzzy and furniture and fittings all looked a bit tired.
We booked well in advance, as hotels in the city do get booked up quickly and last time stayed further out of town in a lovely hotel. You are definitely paying for convenience to the city here. Thankfully the pleasant and helpful staff made the stay so would probably stay again, hopefully they'll have refurbished the rooms by then.

Room Tip: Our room was 426 on the 4th floor by the lift and was very quiet.
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  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank towelobsessive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this reviewResponded July 22, 2014

Thank you for taking the time to tell us about your stay whilst visiting Bath to celebrate your son’s graduation. Your compliments of our pleasant and helpful staff are appreciated, thank you. The additional comments and observations you raise will be brought to the attention of the senior hotel management and I apologise if these matters marred the overall enjoyment of your stay. We hope to have the opportunity of welcoming you back at some point in the future.

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Additional Information about Hilton Bath City

Address: Walcot Street, Bath BA1 5BJ, England
Phone Number:
Location: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Bath
#17 Luxury Hotel in Bath
Price Range: $133 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Bath City 4*
Number of rooms: 173
Official Description (provided by the hotel):
Comfortable 173 bedroom hotel with an excellent city centre location, located 10 minutes from the railway station and close to Bath Rugby Ground. Beautiful views from our Restaurant of Pulteney Bridge, overlooking the River Avon. Please kindly note the hotel does not own a car park. Parking is available in the local vicinity and there are 3 Park & Ride options, please speak with our Reception Team for details. Facilities available in the hotel are gym, meeting rooms, restaurant, room service, lounge and bar area. ... more   less 
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Also Known As:
Hilton Bath City Hotel Bath
Bath Hilton Hotel

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