We checked in around 2 in the afternoon we were shown to our room and on entering we instantly noticed how cold it was. There was no heating on and so we decided to go out assuming it would be warm when we got back. We arrived back to the hotel at 8pm and still there was no heating on. We were freezing and phoned the reception to see when it would come on. They told us 10 o'clock. Unbelievable considering it was a freezing November night..... A shower was out of the question.
The toilet seat was broken and the extractor fan didn't work.
One day the bed wasn't made and the tea, coffee and milk was not replenished. The room door was left open so anyone could have gone in! When we complained we were met with an unsympathetic attitude. They told us that they have problems with their staff!! We told them it was unnacceptable when paying £135.00 a night and we really did expect better than this.
The walls were paper thin and we could hear conversations from other rooms.
On the second night a hen party came in from a night out and partied on into the small hours making it impossible to sleep....the management seemed oblivious to the fact that there were other guests in the hotel too!
The breakfast was edible but there were not enough staff to cope with the amount of guests meaning we had to wait 20 minutes to be served. They ran out of bread and had to go out to buy more!
All in all a dissapointing experience.
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- Also Known As:
- Wentworth House Hotel Bath
- Wentworth Hotel Bath