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“Beware of the "Basement"”
Review of The Windsor

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The Windsor
Ranked #44 of 154 Bath B&B and Inns
Certificate of Excellence
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Beware of the "Basement"”
Reviewed November 7, 2013

Booked a "family room" in the "basement". Disappointed to find that the room was actually two floors below the street level (which understandably, greatly impacted natural light into room). Additionally, room was damp, water damaged and very much smelled like a basebase (dank, musty). Upon providing this feedback to staff, received the obligitory apology with the comment "it has rained alot" and made no effort redress. Rain in England?!? who knew?

The real pity is the rest of the building appeared to very nice. So while the majority of the properity may very well be "a 5 star guesthouse", the basement is a 1 star mold farm.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
1 Thank msandrews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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756 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (180)
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English first
Souderton, Pennsylvania
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 6, 2013

We stayed in the Sydney room, which was a large family room. It was very quiet and clean and beds were very comfortable. One of the nicest places I've stayed in awhile. Staff was friendly and the location was convenient to walk to the city center.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed October 29, 2013

Stayed here for two nights in midweek. Had a very large comfortable room in the basement with all that you need. Plenty of light still as we were at the front of the beautiful Georgian building in a beautiful quiet street. Few minutes walk to the centre. Staff very pleasant. I agree with previous review. Breakfast is ordered individually so it comes all at once. If you have cereal your toast is cold by the time you get to it. Only ever gave one butter each and I agree, the coffee was luke warm and weak. It's as if they are limiting you to cut costs. Make it a buffet and we can eat at our own pace.

Having said that I would definitely return.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DJSkippa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Drayton, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 29, 2013

Stayed just 1 night here but we were pleased with all aspects. Perfect location for easy walking access to all Bath attractions. We were on the top floor and the stairs are steep but the room was fine and spotlessly clean. Staff very pleasant and knowledgeable about attraction opening times etc. Breakfast very good and We did opt for a cooked one! Would choose to return if visiting Bath again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 26, 2013

Reading some reviews on this B & B it seems that people do not read before booking therefore their expectations are not met. This is an excellent B & B, a couple of minutes walk from the centre, situated in a lovely road. We had a standard room on the front, not large but adequate and got a very good rate. They offer parking permits at extra cost which we thought was fair as obviously if you arrive by train you do not need one. Staff very welcoming and we found breakfast ample.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suze057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 25, 2013 via mobile

Just had two days at this excellent B&B good room, not large, but suited us. Clean establishment, welcoming attentive staff, good range of breakfasts available and as we intend to return to Bath, in the not to distant future we shall in all probability return here, as there are a range of comfortable rooms available, which we were shown when asked . I have seen other reviews that offer additional room info, if you need it.

I am happy to recommend the Windsor.

Stayed October 2013, traveled as a couple
Helpful?
Thank Sunsipper380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southsea
Level Contributor
3 reviews
3 hotel reviews
Reviewed October 18, 2013

Booked at last minute on Late Rooms and got a really good rate. Spotless, welcoming and comfortable. Room was fitted to a very good standard. Eggs Benedict for breakfast was the best I've ever tasted. Will be back!

Stayed October 2013, traveled on business
Helpful?
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Windsor

Property: The Windsor
Address: 69 Great Pulteney Street, Bath BA2 4DL, England
Location: United Kingdom > England > Somerset > Bath
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #44 of 154 B&Bs / Inns in Bath
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Windsor 5*
Number of rooms: 15
Official Description (provided by the hotel):
Location, Location, Location. The Windsor, a truly superb Grade 1 listed Georgian Townhouse on Great Pulteney Street, arguably one of the best streets in Bath and one of the finest boulevards in Europe.Just two minutes level walk to the city centre and tourist attractions such as the famous Roman Baths, Abbey and Thermae Spa. Two minutes to the huge variety of shops and diverse range of restaurants Bath has to offer, we are the perfect choice for both leisure and business guests.The Windsor houses 15 individually styled ensuite bedrooms. Period features, free wifi, air conditioning, flatscreen TV, tea and coffee making facilities, hairdryer, mini safe and ironing board come as standard. The addition of thick soft fluffy towels, cosy dorma duvets, pillows and luxury Gilchrist and Soames toiletries complete tha package and add to the guest experience. Acclaimed for our warm and friendly staff, we are always ready with a smile and happy to help with anything from restaurant suggestions to planning your onward journey. We pride ourselves in our customer service and along with our award winning breakfasts, our aim is to send you home with a desire to return. ... more   less 
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Also Known As:
The Windsor Hotel Bath

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