We booked to stay at the Macdonald hotel in Bath Aug bank holiday weekend. On arrival the hotel was everything we expected it to be given it was 5 star. We were politely met on arrival, whilst our car was parked for us and our luggage was taken to the main reception area for us to check in. After driving 4 hours and paying £600 for two nights accommodation we were a little disappointed to be told our room was not ready (2.30pm). After pointing this out, the receptionist suggested we wait in the bar area while housekeeping finished our room. After paying £13 for two drinks we were given the keys for our room.
It must be said, the hotel reception area, restaurant and bar can not be faulted, it really is what one would expect and reflects exactly what the website sells. However, given this I was very surprised to walk down the first floor corridor to see thread bare dirty carpets!!!!!! The first thing to hit us in our room (315) was the smell, a combination of cigarette smoke and fust. That put me off straight away, given the room had been "rush" cleaned reflected. The mini fridge was really filthy to any woman's standards, underneath the bed had.......................... Wait for it................................... An old slipper belonging to the last guest, two pens and worst of all ................... a used tissue. The carpet from the bathroom to the bedroom was coming up and I tripped on it twice. This was the final straw.... after calling reception and expressing our disappointment the young girl came straight to our room to investigate. To be fair, their customer service was excellent, she offered a £30 reduction on our room and a bottle of wine as an apology.
Despite this we enjoyed our stay at the Macdonald Hotel, the hotel staff simply could not do enough for their guests, whilst value for money can be disputed it can not be argued that putting our initial complaints aside the hotel really is first class.
- Official Description (provided by the hotel):
- Perfectly situated in the heart of historic Bath and within walking distance of the major attractions and city centre, Macdonald Bath Spa Hotel is one of the leading five-star hotels is this popular destination. With years and years of history behind its wall and rich in character, the history is subtly complimented by modern facilities and amenities such as a relaxing spa and outdoor hydrotherapy pool. The food at Macdonald Bath Spa Hotel is simply outstanding and awarded two AA rosettes for quality and service in the popular Vellore Restaurant. Unwind overlooking the fabulous grounds with stunning views over the city. For that extra special treat, consider booking an Imperial Suite with its very own butler service, one of the best ways to stay in historic Bath. ... more less
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- Also Known As:
- Macdonald Bath Hotel Bath
- Macdonald Hotel Bath
- Bath Hotel Spa
- Macdonald Bath Spa