It is only 2 months on, that I can bring myself to write about this hotel. I have never written a review of a place in my life before, but I feel obliged to warn others. It is unlike a hotel that I have ever experienced. Even if it had only cost a fraction of the price, I would still be appalled at the service levels - but at £300 it defies belief
The spa resembles a council leisure centre, while the hotels service would be quicker if I had gone to the vineyards in France myself.
Unlike other reviewers, we had booked spa treatments prior to arrival, but they cancelled some, rearranged others, and even booked new ones that we'd never ordered
We walked into the spa (with our luggage as they hadn't our rooms ready, nor anywhere to store our luggage ...) to be greeted with 3 different hen parties, and so many people that there weren't even a locker to share between us - hardly the relaxing start you'd expect.
To spend time between the now rearranged treatments (to times inconvenient to us, but presumably to fit these hen parties in), we tried to use the pool - but were greeted with screaming children running riot.
And so we resigned ourselves to some drinks in the garden bar area - never in my life have I waited so long to be served a £12 glass of wine (ludicrous given that after 25 minutes waiting we actually went up to the staff standing around, and asked could we be served) - and there were only 2 other couples in the area (both of which left due to serving times)
I can not describe the appalling service that we received, but when offered a complimentary upgrade on our next visit you can imagine my feelings. - I just couldn't believe that even for one minute that they'd consider us visiting again
Do not visit this hotel
- Official Description (provided by the hotel):
- Perfectly situated in the heart of historic Bath and within walking distance of the major attractions and city centre, Macdonald Bath Spa Hotel is one of the leading five-star hotels is this popular destination. With years and years of history behind its wall and rich in character, the history is subtly complimented by modern facilities and amenities such as a relaxing spa and outdoor hydrotherapy pool. The food at Macdonald Bath Spa Hotel is simply outstanding and awarded two AA rosettes for quality and service in the popular Vellore Restaurant. Unwind overlooking the fabulous grounds with stunning views over the city. For that extra special treat, consider booking an Imperial Suite with its very own butler service, one of the best ways to stay in historic Bath. ... more less
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- Also Known As:
- Macdonald Bath Hotel Bath
- Macdonald Hotel Bath
- Bath Hotel Spa
- Macdonald Bath Spa