Lovely hotel but they need to concentrate on the basics.
The hotel and room were beautiful but we were charged twice for room upgrades, I had to send breakfast on day one back as the scrambled egg was grey, cold and lumpy, and during a 'relaxing' spa treatment the shower wasn't working properly and water was stone cold! The issues were corrected once pointed out although we were only offered a reduction on the cost of the ruined treatment.
Service when it arrived was good but very slow to arrive!
- Official Description (provided by the hotel):
- Perfectly situated in the heart of historic Bath and within walking distance of the major attractions and city centre, Macdonald Bath Spa Hotel is one of the leading five-star hotels is this popular destination. With years and years of history behind its wall and rich in character, the history is subtly complimented by modern facilities and amenities such as a relaxing spa and outdoor hydrotherapy pool. The food at Macdonald Bath Spa Hotel is simply outstanding and awarded two AA rosettes for quality and service in the popular Vellore Restaurant. Unwind overlooking the fabulous grounds with stunning views over the city. For that extra special treat, consider booking an Imperial Suite with its very own butler service, one of the best ways to stay in historic Bath. ... more less
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- Also Known As:
- Macdonald Bath Hotel Bath
- Macdonald Hotel Bath
- Bath Hotel Spa
- Macdonald Bath Spa