We picked the Queensbury as it was the best hotel in Bath as rated on TripAdvisor that didn't want silly money for a room and our choice was rewarded by one of the nicest hotel rooms we have stayed in for many a year. Our stay started with a very warm welcome at reception from the excellent staff and the seamless (and very cheap for a city centre) valet parking service. We were then shown up to the room at the top floor with excellent views across Bath and the outlying hills. The room itself had a lovely super king size bed, large wardrobe, free water, nice toiletries, excellent shower and a large sofa on which to relax (and our room is apparently one of the smaller rooms in the hotel).
The location is good also (albeit only if you don't mind a little bit of a hill), being positioned within reasonable distance of both the city centre and the Royal Crescent.
So why not a 5 star review? The hotel would lose a point for 3 main reasons. Firstly the heating in the room was centrally controlled and thus could not be turned on the night it was needed after a drop in temperatures and some heavy rain but was on full blast the next day when it was warmer and drier. Secondly, the repeated references to being a "preferred customer" if you book direct (we didn't as we saved £30 by using an agent) left us feeling a little 2nd class and finally no wifi in the rooms even though the hotel itself does have it is a bit poor in 2013.
So all in all a great hotel and I would return but there are a couple of very minor points to address
- Official Description (provided by the hotel):
- The Queensberry Hotel occupies four Georgian town houses in the heart of the city. The entire team is dedicated to giving each of our guests an outstanding experience. Guests can expect excellent standards of service, luxury bedrooms and delicious award-winning food. The Queensberry has held a Red Star rating for exceptional standards of service for ten consecutive years. This accolade is given by The AA, the organisation responsible for allocating star ratings to hotels and guest accommodation. ... more less
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