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Queensberry Hotel
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Reviews (1,485)
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All reviewsthe olive tree restaurantvalet parking isno tea and coffee making facilitiesbooked directly with the hoteldrawing roomlovely hotelassembly roomson arrivalbooking directjunior suitehuge bathroomtop floorroyal crescentbox of chocolatesquiet streetbeautiful roomlounge area
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Reviewed January 20, 2013

We just stayed at the Queensberry Hotel for the third time, and had another perfect weekend: the place is gorgeously converted, with an excellent restaurant, fun cocktail bar, comfy beds and free coffee and tea in the lounge all day, but the real highlight is the staff: everyone is incredibly helpful and friendly. We got a lesson in boutique gin distilleries, an inspired local restaurant tip, and constant concierge-style help with bookings, taxis, etc - all given with a wonderful warm professionalism.

  • Stayed: January 2013, traveled with friends
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2  Thank JCQ44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2013

Although we only stayed a night the staff were welcoming, very helpful and polite. The room was spacious and breakfast choice imaginative. The valet parking went without a hitch and location for City Centre very convenient. Have no hesitation in recommending the Hotel to anyone visiting the City.

  • Stayed: January 2013, traveled as a couple
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Thank maryuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2013

I booked this hotel based on other reviews I'd read on tripadvisor, and we were not disappointed. We were pleased to discover on arrival we'd been upgraded, and were delighted with the room (26). The bedroom and bathroom were both very clean, spacious and airy with large windows looking onto the street below. The staff were warm and friendly throughout. Although the hotel is not the closest one to the train station it is only about 15 mins walk away, and nothing in Bath is that far away from the hotel - it is convieniently located for the main attractions with tea rooms and shops littered along the way. Our room had twin beds pushed together, so would be suitable for a couple or friends/family sharing. This hotel was absolutely charming, I would definitely recommend it.

  • Stayed: January 2013, traveled as a couple
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2  Thank Bou23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2013

Whilst in general our recent stay at the Queensberry was very enjoyable, I am a little surprised that other reviewers have been quite so enthusiastic.

First of all, the hotel may be competitively priced within Bath, but overall, in comparison with the European mainland, it is very expensive. Indeed, the night before our arrival in Bath, we stayed in Stratford upon Avon for less than half the price of the Queensberry and still experienced a friendly welcome, clean, spacious room and central location. We also enjoyed a full buffet breakfast for the same price as the very limited continental breakfast at the Queensberry. Nor did we like the fact that the hotel does not even have a drop-off zone outside. You have to double park for loading and unloading and although the street is quite wide, we felt rather rushed and uncomfortable with this.

Our room and bathroom were very clean, especially the carpet, which is not the case in a lot of hotels, and the bedroom was an interesting and eclectic mix of styles. However, it was spoilt by the tatty old writing desk (see photo) and the poorly thought out walk-in closet (see photo). The clothes rail was insufficiently high above the shabby chest of drawers for clothes to be hung without trailing. There is no in-room safe.

Despite the hotel seeming to be over-staffed, there were small hiccoughs in the service: lack of clean cups and hot coffee in the lounge; casual and offhand service at breakfast; breakfast tables not properly laid with items missing; fruit salad composed of totally unripe fruit. None of this was of major importance, but coupled with the high prices, we would be unlikely to stay there again. I think that owners and staff try hard, which is appreciated, but it's just not quite worth the price.

  • Stayed: December 2012, traveled as a couple
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Thank SallyAnnBee5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren M, General Manager at Queensberry Hotel, responded to this reviewResponded January 17, 2013

Thank you for taking the time to review your recent stay with us. It is always interesting to hear our guest’s views on the service that we offer.

It is disappointing to learn that your experience fell short of your expectations and that you are surprised by the consistent enthusiastic reviews which we enjoy receiving.

The Queensberry is deliberately quirky and we realise that this does mean that not all guests will appreciate our little eccentricities. However we do take giving our guests the best possible hospitality and service very seriously.

We firmly believe that together with the many complimentary services we provide such as valet parking, we offer good value for money.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2013

Very good service, acceptable rooms and amazing location. Hot water didnt work.........but they soon fixed it by resetting boiler....these things happen. Breakfast was great. just be wary if you dont like stairs......its a long way up to some of the rooms.

  • Stayed: October 2012, traveled as a couple
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2  Thank pippinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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